Certified in Peer Support, excellent Administrative Assistant with gre
Resume:
Kimberly McMullen
Experienced Administrative Assistant/Customer Service Rep.
Cambridge, MD 21613
**********@*****.***
Currently I am seeking a position with a corporation who offers a security with potential growth. I am a graduate from Chesapeake college where I studied addiction counseling and behavioral health when obtaining my associates degree. I have over 30 years administrative and customer service experience dealing with diversity in customer relations. I am a dependable professional who is detail oriented, a good at problem solver and a team player who has experience dealing with difficult people. Communication and knowing how to handle yourself in a professional environment is very important. I have experience with Talbot County Department of Corrections mentoring inmates who were in the START PROGRAM through the department of Social Services in a past position as a Certified Peer Support Specialist.
Authorized to work in the US for any employer
Work Experience
Certified Peer Recovery Specialist
Queen Anne Health Department - Centreville, MD
December 2021 to April 2022
• I am a Certified Peer Recovery Specials #PR0463. who knows the value of confidentiality and ethics. I provide peer support to people who suffer from the disease of addiction and mental health issues. After meeting with a client and assessing the situation refer them to inpatient or outpatient services and or mental health services. Should a client want assistance getting on a MAT for support in their recovery process I give them options to choose from so they know the best one that would work for them. I continue support services when needed through visitation, phone calls and text messages, inspirational cards and literature through the mail. I also meet my clients in person should they want to make an appointment. I call my clients weekly just to check in on them to see if they need services. The client can engage with myself as long as they want and need services. Discussions with clients range from any factors examples, trauma related, grief process, how to start over clean, relationship issues, etc. I meet the client where they are in their life and allow them to open up with out judgement showing empathy and compassion. I support all types of pathways without bias and through my experience share how I obtained my sobriety and what worked for me. I assist with transportation when needed for recovery purposes and assist with many outreach activities in the community.
• I have been an administrative assistant for many years before entering into this field. In this position I take detailed notes and enter them in the state system Pat Trac. Also I create a file for each client, assuring the notes are current for each client I serve and detailed notes are written when contact is made or attempted. I help monitor the front desk taking detailed phone messages and transferring phone calls when needed. I maintain a calendar of meetings and an agenda. I also relieve the receptionist at the front desk when needed and maintain a filing system. Certified Peer Recovery Specialist
Talbot County Health Department - Cambridge, MD
March 2000 to December 2021
• Housed at Talbot County Department of Social Services
• Family Mentor working with the whole family with SUD’s to aid in their success for recovery and overall wellness.
• Motivation techniques to keep clients engaged.
• Discussed trauma and effects that often are apart of SUD's.
• Referrals for treatment and assisting counselor with testing urines and swabs.
• Visited and mentored inmates housed at Talbot County Detention Center who engaged in the program as well as clients at treatment facilities.
• Transported clients to MAT appointments, rehab, medical appointments, visitation with family and children in foster care in state vehicles.
• Assisted social workers identify red flags and teach them about addiction and what flags to look for while reducing stigma.
• Aided clients with transport to meetings and aided at times in running Self help meetings.
• Aided clients to look at the whole picture of recovery and aided necessary when needed for any and all services.
• Supervised office staff
• Maintained detailed notes for each client in a professional and clear professional manner.
• Shared experience and hope with encouragement to lift each person up daily with compassion and empathy.
• Entered date regarding families into the CJAMS system for the state as well as sat in meetings as Peer for families during court hearings with the state's attorney and family members when CPS was involved with a family that qualified for the START Program.
• Aided families and workers at the Children's Advocacy Center for trauma cases through CPS at TCDSS. Office Administrator
McMullen Prof. Plumbing & Heating - Cambridge, MD
January 2002 to October 2019
Administrative Assistant for plumbing company for 20 yrs. Answering all phones, taking detailed messages, scheduling jobs, taking with customers determining what was needed for ordering to complete job when needed. Ordered all supplies, maintained calendar for appointments and handled billing and invoicing of all jobs. Kept detailed recorded of unpaid and paid invoices, Developed template for invoicing for inventory and tracking of billing, Greeted customers when needed and handled any concerns with empathy, professionalism as well as being mindful of time management. Utilized problem solving skills when needed to eliminate issues that would arise within the company. Handled expense account and payroll when necessary.
Administrative Assistant
NationsBank - Baltimore, MD
June 1998 to September 2000
Administrative for two Vice Presidents and two departments. Handled all expense accounts, typing of correspondence, filing system, phone calls from customers and in house as well as other branches. Detailed phone messages, photocopying, faxing of any documents necessary while maintaining confidentiality. Handled calendars for both executives as well as booking meeting rooms and taking minutes for meetings and distributing them to necessary people. Other duties as assigned. Administrative Assistant
Omni Hotels - Baltimore, MD
June 1992 to November 1996
Administrative Assistant for CEO of Omni Inner Harbor. Using customer service skills to deal with all comment cards from guest in the hotel located at the inner harbor in Baltimore. Responding to guest in person or by phone using problem solving skills to deflate issues and problems with guest in the hotel. Supported the CEO with all administrative duties such as typing, filing, scheduling, booking meetings, emails, detailed phone messages, ordering of supplies and other office duties that would arise while being professional with customer's and staff.
Administrative Assistant
SIGNET BANK / FIRST UNION - Baltimore, MD
March 1984 to February 1991
Supported Sr. Vice President and loan officers for Branch Commercial and Private Banking. Handled all travel arrangements, expense accounts, filing system, customer service for upscale customers in Private Banking, using discretion with problem solving and accuracy. Typing of all correspondence and minutes of meetings when necessary. Greeted customers at front desk and directed them to necessary department or assisted them in task needed. Detailed messages of all calls and administrative support to all loan officers when needed. Assisted in audit and phone coping of confidential files for audit. Handled all scheduling of meetings and book of conference room as well as having materials ready for any upcoming meetings. Other duties as assigned.
Education
Associates Degree Applied Science in Addiction Counseling/Behavioral Health- Human Services
Chesapeake College - Easton, MD
January 2017 to May 2019
Skills
• Office 365 (10+ years)
• Front Desk (10+ years)
• Office Admin (10+ years)
• Bookkeeping (3 years)
• Motivational Interviewing (6 years)
• Scheduling (10+ years)
• Billing (10+ years)
• Receptionist (10+ years)
• Data Entry (10+ years)
• Payroll (10+ years)
• Typing (10+ years)
• Microsoft Office (10+ years)
• Office Management (10+ years)
• Word (10+ years)
• Behavioral Health (4 years)
• Case Management (1 year)
• Crisis Intervention (3 years)
• Group Therapy (Less than 1 year)
• Intake Experience (3 years)
• Child Protective Services (2 years)
• Administrative experience (10+ years)
• Workday (2 years)
• Customer service (10+ years)
• Social Work (Less than 1 year)
• Customer service (10+ years)
• Front Office (10+ years)
• Google Suite (5 years)
• Google Docs (3 years)
• Customer support (10+ years)
• Computer literacy (10+ years)
• Communication skills (10+ years)
Awards
Student Achievement Award
May 2019
Nominated by professors and peers at Chesapeake Community College! Phi Beta Kappa National Honor Society
August 2017
Needed GPA 3.50 or greater to be accepted! Membership by invitation only! Certifications and Licenses
Certificate in Addiction Counseling/Behavioral Health May 2019 to Present
Received Certificate while obtaining Associates Degree In Applied Science/Human Services! State of MD Certification for Peer Recovery Specialist - November 2021
#PR0463
November 2021 to November 2023
Completed the MABPCB STATE OF (MARYLAND) Certification Exam for Certified Peer Recovery Specialist #PR0463.
Additional Information
A dependable and highly motivated. outgoing with good communication skills and a team player. Excellent customer service skills and who is detail oriented work well under pressure and in stressful situations. I am good at prioritizing and multitasking with good leadership skills.
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