Customer Service Store Manager

MARLEY DAVIS

************@*****.*** 1-912-***-**** Brooklet, GA 30415

Summary

Reliable Store Manager with over a year in sales and progressive leadership roles. Skilled at coaching and

encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing

operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess

to strengthen and expand revenue streams.

Skills

Employee supervision and motivation

Store operations oversight

Store opening and closing procedures

MS Office proficient

Team-oriented

Accurate cash handling

Experience

kens iga Brooklet, GA

Store Manager

03/2021 - Current

Education and Training

Southeast Bulloch High School Brooklet, GA

High School Diploma

Expected in 05/2023

Outstanding communication skills

Shift checklists

Recruiting and hiring

Employee development

Schedule management

Supervision and training

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Delivered excellent customer service and adhered to standard

practices to maximize sales and minimize shrinkage.

Generated repeat business by responding to customer concerns

with friendly and knowledgeable service.

Resolved customer problems by investigating issues, answering

questions and building rapport.

Exceeded team goals and resolved issues by sharing and

implementing customer service initiatives.

Answered product questions with up-to-date knowledge of sales

and promotions.

Monitored employee performance and identified performance

gaps for corrective action.

Enhanced customer satisfaction and store operations through

relationship building and daily problem-solving.

Trained and mentored associates to teach daily tasks and

procedures.

Located operational issues and implemented appropriate process

improvements to promote workplace safety and productivity.

Built relationships with key customers and stakeholders to grow

business networks and locate new opportunities.

Reviewed customer feedback to make operational improvements

and promote satisfaction.

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