Customer Service Rep
Resume:
TANISHA ELLERBE
CUSTOMER SERVICE REP
EMAIL:
*******.*********@*****.***
PHONE:
ADDRESS:
**** * **** ****** ********, SC,
29506
CONTACT
NEW BRUNSWICK HIGH SCHOOL
New Brunswick, NJ
High School Diploma (Jun 1990)
EDUCATION
Multi-tasking
Problem solving
Resolving conflict
Phone skills
Product/Market knowledge
ADDITIONAL SKILLS
Detail-oriented professional with 8.5 years of experience and a proven knowledge of conflict resolution, customer needs assessment, and customer communications. Aiming to leverage my skills to successfully fill the Customer Service Rep role at your company.
CAREER OBJECTIVE
Customer Service Rep
Ellerbe Transportation, Charlotte, NC / Apr 2017 - Present Pharmacy Tech
Walgreens Pharmacy, Florence, SC / May 2013 - Apr 2017 EXPERIENCE
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
•
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
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Check to ensure that appropriate changes were made to resolve customers' problems
•
Refer unresolved customer grievances to designated departments for further investigation
•
• Receive and dispatch orders
Oversee the route of field units and track delivery status of products
•
Track and update call logs and data in software
programs
•
Received written prescription or refill requests and verify that information is complete and accurate
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Assisted customers by answering simple questions,
locating items, or referring them to the pharmacist for medication information
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Received and stored incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
•
Prepared and processed medical insurance claim forms and records
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Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer
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References available upon request
REFERENCES
Contact this candidate