Customer Service Data Entry

DAWNMARIE SHIMMIN

*** ****** ***

Palatka, FL ***77

Phone: 386-***-****

Email: ****************@*****.***

Objective

To obtain a challenging position in a company with full-time hours and benefits. Abilities

Lead-by-example team leader. Motivating to team players. Friendly and good-humored, dedicated and loyal employee with enjoyment of fast-paced day to day work experience as well as an honest and down-to-earth lifestyle. Excellent communications and customer service skills. Very knowledgeable of audit procedures, sales-related flowcharts, and profit & loss charts. Good organizational and multi-tasking capabilities as well as knowledge of and experience with office equipment. Employment History

Call Center Agent

TeleNetwork, Inc.

Provided telephone technical assistance for internet connectivity issues as well as provided Quality Assurance for recorded calls. Customer Service; Assisted clients with trouble shooting internet connectivity issues for several internet companies simultaneously; Provided assistance with email troubles; Video conferencing; Submitted trouble reports and tech visit tickets; Deescalated hostile callers; Accessed multiple databases simultaneously; Multitasking; Call documentation; Reported incidents on recorded calls; provided feedback and offered improvement advice; Time management; Maintain equipment and personal computer health; Maintain Client/Agent confidentiality; Followed wiki scripting; other common call center practices.

Field Underwriting Agent

AFLAC Jacksonville, FL

Benefits consultation with business owners regarding supplemental insurance policies. Offer policies to companies and individuals; Cold calling; Business to business prospecting; Appointment setting and follow-up; Presentations; Enroll company employees into program; Maintain Client/Agent confidentiality; Assist companies in platform setup and payroll deduction procedures; Customer Service; Assist clients with claims submission; Weekly reports; Virtual meetings; Record keeping; Maintain home office. Store Sales Manager

Circle K Welaka, FL

Manage Convenience Store. Lead team to success by Inventory control; Payroll; Customer Service; Greet guests to instill warm and friendly atmosphere; Upsell to increase sales; Ensure proper pricing and signage displays; Uphold company policies; Order and rotate merchandise; Stock shelves; Ensure cleanliness of store; Interview, hire and train as well as discipline and terminate employees; Routine machine maintenance. Branch Secretary

Yellow Book USA Superior, WI

Secretary for advertising agency: Maintained organization within company; Accumulated and distributed prospective customer leads; Maintained information within spreadsheets; Produced reports from various database programs; Used formulas to tabulate and post information; Processed and coded expense reports; Obtained and processed hotel/motel vouchers for company representatives; Ordered supplies; Operated telephone switchboard; Organized and synchronized shipments; Processed and distributed mail; Data entry; etc.

Education History

Issuing Institution Location Degree Received Course of Study First Coast Tech FL Vocational School Certificate Administrative Assistant St. Augustine Tech FL 3 Years of College or a Technical or Vocational School Clerk Typist Additional Information

Willing to learn new skills in order to excel in the workplace. References

Kymberly Normile 324 Pluto Court, Satsuma, FL 32189 386-***-**** Personal 10 years Lance Shiffler 803 South M Street, Lake Worth, FL 33460 561-***-**** Personal 8 years Harley Owens 107 Rothermel Lane, Crescent City, FL 32112 386-***-**** Personal 28 years

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