Residential Coordinator Front Desk
Resume:
ONASANYA OLUWAKEMI
EDGEWOOD MARYLAND 21040
********@*****.***
(CELL) 410-***-****
OBJECTIVE:
To contributes to the organizations success through the use of customer relations and to obtain a challenging position that will help me utilize and develop my skills.
EDUCATION:
CERTIFICATE: Human Services Aide, Baltimore City Community College 2004.
ASSOCIATE DEGREE: Human Services Assistant, Baltimore City Community College 2006.
HIGH SCHOOL DIPLOMA: Peoples Girls Grammar School (NIGERIA) 1995.
CITATION OF DISTINGUISHED SCHOLAR: Baltimore City Community College 2005.
CITATION OF DISTINGUISHED SCHOLAR: Baltimore City Community College 2006.
EMPLOYMENT:
12/2020 – PRESENT. RICHCROFT INC: - DIRECT SUPPORT POFESSIONAL: Provides direct care to those with intellectual and developmental disabilities. Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation and health care related tasks. Ensure clients safety and maintaining a safe environment. Reports changes in client’s condition to administrators and supervisors. Encourages self-help activities and documents services provided.
11/2020 – PRESENT. Global healthcare Systems: - STAFFING COORDINATOR: Planning weekly employee work schedules. Making sure staffs are on duty in every given work shift. Making sure vacant posts are filled to meet staffing requirement for my Agency. Keeping daily reports, making phone calls to the clients and staffs regarding their appointments and meeting time. Answering phone calls, email and reminding the clients and staffs of upcoming appointments.
03/2020 – 08/31/2020. Mosaic Community Services: -Rehabilitation Residential Coordinator: Provides rehabilitative and case management services with the goal of supporting the client’s successful community integration. Provide in-home rehabilitation in daily living and social skills. Observe resident's behavior to assess their level of functioning. Assist in providing a safe and therapeutic environment according to established policies and procedures. Complete written documentation of rehabilitation plan, services, behaviors, and progress. Assess and document clients’ progress on a weekly, quarterly, and annual basis. Participate in the evaluation of program effectiveness.
03/2016 – 11/30/20. CENTER FOR COMMUNITY INTEGRATION: - COMMUNITY AND PERSONAL SUPPORT WORKER – Providing one -on-one services to the client with developmental disabilities. Helping client to maintain personal hygiene and administer a daily medication schedule. Helping with leisure activities and community activities. Documenting daily services report and incident reports.
10/2013 -11/2015. Maryland State: - Medical Care Program Associate 11 - Providing services to the customers and healthcare provider on Medicaid and other benefits. Review the cases on the systems, adjusting previously paid claims for corrected payments and process adjustments for all Medicaid claim types. Respond to inquiries and complaints from health care providers, and interpret program specific policies and regulations. Screening, Batching, Processing and adjusting all claim types received by the program.
03/2008 -09/2014. Gallagher Services Inc.: - Residential & Day Program Instructor: Assist in providing clients services in a wide variety of fields, such as psychology, rehabilitation, social work, including support for families. Assist clients in identifying and obtaining available benefits and social and community services. Assist social workers and service coordinators with developing, organizing, and conducting programs to prevent and resolve problems relevant to rehabilitation and dependent care.
07/2008 –12/2014. Genesis Healthcare: - Certified / Geriatric Nursing Assistant: Provide hands on care for the needy on daily basis. Observing, reporting and documenting observations and patient care performed during care visit. Offering patients care and compassion while answering their questions and assisting with tasks. Provide visitors with information about the patient’s room number, direction and visiting hours. Work hand-in-hand with medical providers, nurses, therapist, assisting them with patient care. Taking and record vital signs, and meeting safety needs of patient.
03/2006 - 06/2008. Chimes Inc.: - Residential Counselor: Working with disadvantaged population and overseeing safety of the residents under care. Provide personal care and therapy to clients in a structured living environment. Monitor behavior of each client, and progress of each client. Managing conflict, counseling, and coordinating care both within and outside facility. Help the clients develop independent living skills. Refer clients to community agencies for medical care, social services, education, and employment. Supervise and organize recreational and social activities.
07/2003 - 02/2006. WINTHROP HOUSE CONDOMINIUM: - Receptionist (FRONT DESK): Greet every guest and residents with a smile and kind word. Respond to inquiries, take messages and direct phone calls in a professional manner. Resolve guests and residents concerns or complains using a professional approach. Keeping records, process payments, and complete other tasks such as checking in and out of the guests. Resolving guests’ problem either minor or major such as, unexpected emergencies or guest in a medical crisis. Maintain cleanliness of the front desk area and observation area. Check voicemail and email correspondence and responds in a timely manner.
03/2002 - 04/2003. BROADWAY SERVICES INC.: -Cashier: Greet customers. Issue claim tickets to customers entering a parking garage. Take tickets and scan correctly. Collect the fee and dispense correct change when the customer leaves. Ensure cameras are working properly in case an accident happens. Checked customers status and update via telephone. Performed light clerical duties, and handled confidential information. Provide necessary assistance and information to the public. .
SKILLS:
Good communication skills, good interpersonal skills, and strong organizations skills. Great independents worker and a team player.
Reference: Available upon request.
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