Customer Service Representative
Resume:
MARQUEZ UPSHAW
Atlanta, GA *****
*******@*****.***
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the logistics/automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Customer Data Confidentiality
Understanding Customer Needs
Needs Assessment
Interpretation and Translation Services
Calm and Professional Under Pressure
Customer Account Management
Information Inputting
Answering Customer Questions
Customer Information Databases
Recommending Solutions
Team-Oriented and Cooperative
Assisting Dispatch
Work History
April 2016 - March 2022
Stone Mountain Toyota LILBURN, GA
Automative Service Writer
Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Presented different repair options to customers to help each person make appropriate choices.
Logged work orders and change orders into a soft database to track job status.
Consulted with customers to assess service requirements and produce accurate orders.
June 2021 - December 2021
Southeastrans College Park, GA
Customer Service Representative
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
January 2016 - October 2019
RT DISPATCHING Jonesboro, GA
Logistics Dispatcher
Monitored dispatched calls and took action to resolve and correct potential problems.
Recorded customer encounters through detailed notes and maintained comprehensive records.
Handled customer escalations from drivers to solve issues and restore customer satisfaction.
Communicated with customers daily about freight movements and delivery timetables.
February 2016 - May 2019
Walmart Distribution Atlanta, GA
Trainer Coordinator
Kept work areas neat, clean and free from debris.
Picked and packed order items.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Stocked shelves, racks, and cases with new or transferred merchandise.
Greeted customers and directed to requested products.
Followed orders precisely for correct items, sizes and quantities.
Moved merchandise using forklifts, pallet jacks and hand trucks.
September 2015 - June 2016
AmeriCold Logistics Forest Park, GA
Shipping and Receiving Clerk
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Inspected merchandise and sent damaged pieces for repair before shipment.
Education
University of West Georgia Carrollton, GA
No Degree
May 2013
Langston Hughes High School Fairburn, GA
High School Diploma
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