Patient Representative Technical Coordinator
Resume:
Micheal Hunter
Lakeland, FL *3812
Day Phone: 256-***-****
Evening Phone: 256-***-****
Email: ***********@*****.***
Work Experience:
Anniston Munitions Center
Anniston, AL 36201
01/2004 - 10/2020
Ammuntion Inspector (This is a federal job)
Duties, Accomplishments and Related Skills:
Performed surveillance inspection work on a rotation basis in an ammunition activity during receipt, storage, shipment, maintenance, modification, renovation, fueling, demilitarization and destruction of guided missiles. Performed in process and acceptance inspection of Class V guided missiles, associated components and undergoing renovation, modification, refurbishing, refueling, detanking, testing, demilitarization and destruction. Performed the following types of inspections to assist Quality Assurance Specialists (Ammunition): Periodic, Receipt (new and returned material), Storage Monitoring, Pre-issue, Special, Acceptance and Surveillance lab tests. Inspected storage facilities and makes minor repairs and adjustments or replacement of parts. Performed work for quality standards as reflected in appropriate acceptance quality level criteria. Used a variety of mechanical test and measurement instruments to conduct specific tests and investigations, accepting or rejecting units of production on strength of findings. Insured that all components, packing material and operational equipment derived from and used in such activities are certified free from explosives prior to removal from work site. Insures adherence to safety procedures by reporting deficiencies for corrective action. Prepared reports in MHP (Munitions History Program) of defects, deviation from procedures and safety discrepancies discovered during inspections and forwards to supervisor. Performed other related on-the-job inspection tasks, personally inspecting, segregating and examining items of munitions and explosives that are of a questionable nature; unusual conditions are called to the attention of supervisor or Quality Assurance Specialist (Ammunition). I conducted visual, mechanical, electrical and tests in work shop, at storage location or at designated inspection stations. As required completely disassembles items or components and uses a variety of mechanical test equipment and measurement instruments to conduct specific tests and investigations accepting or rejecting items on the strength of finding. Inspected storage facilities and operational areas for safe conditions; makes minor repairs and adjustments or replacement of parts, insures that items stored are compatible, do not exceed explosive quantities, are stored in a safe manner and items are not exposed to adverse storage conditions. I inspect incoming/outgoing shipments of munitions and associated components to assure correct material is received or shipped, for damage during transit, material is properly blocked and braced and that carriers are safe for transporting.
Supervisor: John Boyd 256-***-****)
Okay to contact this Supervisor: Yes
MEDDAC US ARMY
900 Washington Rd
West Point, NY 10996
01/2003 - 11/2003
Patient Administration NCO
Duties, Accomplishments and Related Skills:
Supervised 9 military personnel and 4 civilian personnel. Responsible for developing performance standards, counseling soldiers and civilians on performance. Performed monthly and annually formal and informal performance appraisals. Performed and directed patient management functions. Interpreted communications, directives, and publications. Prepared health record copies and abstracts. Prepared, filed, safe- guarded, transfers, and retires health records. Maintained patient locator and suspense files. Prepared, coded, and transmitted clinical record cover sheets. Transcribed daily information onto charts. Transcribed physicians’ orders, and prepares requests for diagnostic tests, consultations, and referrals. Performed functions to admit, discharge, and transfer patients. Compiled information and prepared reports, graphs, and charts on bed occupancy, staffing, dental health, medical care from civilian sources, and professional activities. Prepared patient related correspondence and special orders for patient assignment, reassignment, and aeromedical evacuation. Coordinated and prepared forms. Identified and processes Line of Duty (LOD) determinations. Monitored dependents education (overseas clearance) program. Identified, coordinated, and processed medical conditions requiring Medical Evaluation Board (MEB) proceedings. Verified patient eligibility. Performed procedures for network referrals. Provided claims assistance and counseling to beneficiaries. Assited patients with scheduling appointments. Answered Patients question over the phone.
Supervisor: MSG LOTT 845-***-****)
Okay to contact this Supervisor: Yes
HHC, 115th Field Hospital
1858 15th Street
Fort Polk, LA 71459
01/2001-01/2003
Orderly Room Clerk
Duties: While serving as the Orderly Room Clerk received guidance in the day-to-day operations from the Medical Company Commander and Medical Company First Sergeant. Exercised initiative in carrying out assignments independently without further instructions. Worked in strict adherence to the performance guidelines for the orderly room, published by the Medical Company Commander. Completed work is reviewed for compliance with instructions or established procedures. Made day-to-day adjustments in accordance with established priorities, obtaining assistance from the Company Commander/Company First Sergeant on problems that may arise. Evaluated and reported on expected time of completion of work, and maintained records of work accomplishments and time expended and prepares reports as requested. Maintained a current knowledge on procedures, policies, directives, etc., and obtained needed information from supervisor on problems that came up. Referred to supervisor questions or matters not covered by standards and problems in meeting performance standards. Greeted visitors and received telephone calls, obtained information as to nature of business and referred visitors or callers to appropriate staff member. Notified the Company Commander or Company First Sergeant of any significant Soldier issues requiring immediate or urgent attention. Performed a variety of duties in the performance of clerical and administrative processes and procedures in support of the company orderly room. This included managing various databases that track medical readiness, training, and administrative requirements for assigned Soldiers. Conducted weekly reviews of personnel and training databases and ensure accuracy. Provided weekly and monthly reports to the Company Commander and First Sergeant based on accurate data from databases. Utilized Microsoft Excel and PowerPoint to create and update slide presentations for various data and reports. Advised the Company Commander and First Sergeant on training deficiencies for assigned Soldiers and assisted in the coordination of training. Prepared correspondence and training information for weekly training meetings. Conducted a review of the company medical readiness status twice per week and advised the Company Commander and First Sergeant on any deficiencies. Provided a weekly report of the Unit Medical Readiness status. Assisted in coordination of medical readiness requirements as needed. Operated a variety of electronic office equipment in the performance of general office support work involving maintenance of various databases for purpose of tracking training and readiness. Prepared and maintained all associated documentation and reports. Planed and organized office operations to include general administrative and office administrative procedures. Used a standard style keyboard with additional functional keys to produce work accurately and efficiently to include military and non-military correspondence, messages, orders, recurring and special reports and similar materials in final format, utilizing appropriate spelling, punctuation, and use of grammar. Coordinated administrative activities with other organizational elements and staff sections. Conducted periodic review of files to ensure proper maintenance and filing of correspondence and records. Prepared written correspondence as well as charts, graphs, mail outs, viewgraphs, handouts, briefings, and materials for company training meetings, and enclosures to correspondence. Handled administrative details with regards to scheduling training and meetings. Processed forms and forwards correspondence Assisted in accountability tracking for a large company. Ensured that all required files are in place and current according to Army regulations and guidance from the supervisor. Conducted in-processing and out-processing requirements for all assigned Soldiers. Ensured that all in-processing Soldiers are added to company databases upon in-processing. Recorded Soldier’s training status and schedules any deficient training requirements. Conducted a review of each Soldier’s medical readiness status utilizing the Medical Protection System (MEDPROS) upon arrival. Scheduled diagnostic fitness tests. Ensured that all necessary documents are on file upon arrival. Assisted Soldiers in obtaining any necessary help meeting in-processing requirements. Processed supply requisitions. Reviewed requests for completeness, accuracy, and compliance with regulations; assures stock numbers, prices, sources of supply, and other data are correct. Revised quantities ordered based on number of items on hand, and reviews records for possible substitution of items; recommended local purchase when appropriate. Imposed supply discipline, monitored unit supply procedures, ensurd physical security of assigned property and keeps the Company Commander advised of status of supplies and equipment. Implementd property book accountability procedures at the hand receipt level through required physical inventories. Reviewed manufacturer, General Services Administration (GSA) catalogs, and/or supply manuals in order to locate items to be purchased. Prepared documentation and forwards to the appropriate supply activity for processing. Researched and conducted searches for obtaining a variety of nonstandard supply items used by the organization Picked up and signed for supplies, forms and/or equipment from supply sources. Ensured proper storage of property; conducted inspections to ensure material is ready for use and ensured safeguards for property not issued on hand receipts.
Supervisor: CSM Cheryl Mathis
Okay to contact this Supervisor: Yes
121 General Hospital
South Post Bldg 7005
Youngson, Gangwon-do [Kang-won-do] South Korea
12/1999 –12/2000
Patient Representive
Duties, Accomplishments and Related Skills:
As a Patient Representative at 121st General Hospital I planned and implemented the patient advocate/representative program. Provided a channel through which patients or their representatives can seek solutions to health care delivery problems, concerns and unmet needs to include other than medical complications affecting physical and mental recovery. Established internal procedures and mechanisms to receive, consider, and respond to patient inquiries, complaints and requests for assistance. Documented and reported the results of patient interviews to include satisfaction with and/or obstacles to delivery of health care service. Continuously monitored program activities, reports, coordination with professional staff, patient interviews, etc; identified potential problem areas and trends of patient complaints or patients’ concept of complaints requiring further study. Maintained close liaison with department/service chiefs on matters concerning program effectiveness. Conducted studies and makes recommendations to management concerning impact of policies and procedures affecting health care delivery and possible changes. Kept appropriate documentation and statistics necessary for program evaluation and planning. Prepared a variety of special and recurring reports. Assisted patients by contacting hospital staff, other military facilities, civilian provider, and TRICARE contract offices on his/her behalf; and handled special situations for which no mechanism has been established. Assisted patients in understanding their rights and their responsibilities. Clarified the hospital’s health care mission, policies, procedures and available resources/services to the patient and presents the patients problems, opinions and needs to appropriate staff and management. Maintained up-to-date knowledge of changes in procedures of patient care, policies affecting patient health care delivery, and treatment. Interfaced directly with clinic or organizational element, patients and staff throughout the hospital to address improvement of health care delivery services or patient satisfaction. Advised the supervisor and the command group of any serious problems/issues requiring immediate action. Notified the Risk Manager of cases that may have a potential for litigation. Identified systematic problems to the command group, supervisor and other points of contact to address the problem. Investigated, coordinated actions and prepared responses for DCCS or Commander's signature for correspondence as needed.
Collected and entered data/information into automated computer systems for the purpose of creating and maintaining appropriate databases for analysis and ongoing documentation of patient satisfaction and complaints. Analyzed data from internal and external sources, i.e., Interactive Customer Evaluation (ICE) and Army Provider-Level Satisfaction Survey (APLSS), as required to track and identify trends to identify opportunities for improvement and ensures trends/analysis are reported as required and directed, provides feedback via graphs and reports. Assisted in launching local analysis plans comparing Keller with other military treatment facilities and comparing satisfaction within Keller over time. Reports are forwarded to the health center PI Committee and subsequently to the command group (executive committee) for information/action. Maintained a formal documentation process for tracking actions and problem resolution. Provided reports to MTF Commander, supervisor and others as needed on numbers and categories of complaints/issues/actions. Made suggestions for development of marketing/beneficiary education efforts to improve understanding of issues based on information gleaned from reports.
Served as a member of various committees that review patient care, issues of performance improvement, Joint Commission compliance, etc. Also participated with groups representing patient concerns/attitudes. Provided recommendations for brochures, pamphlets and slides to market the Patient Representative Program.
Supervisor: SSG Dangier (01-31321275)
Okay to contact this Supervisor: Yes
86th Combat Support Hospital
6204 Desert Storm Ave
Fort Campbell, KY 42228
04/1998- 12/1998
Medical Records Administrator
Duties, Accomplishments and Related Skill:
While serving as Medical Records Administrator, Chief Medical Records Administration, and medical transcription coordinator for Keller Army Community Hospital (KACH). Exercised an extensive working knowledge of medical records management to plan and manage a complete medical record program, to include In and Out Medical Records, Coding Section, Release of Medical Information, Medical Transcription. Exercised an extensive working knowledge of regulatory references and Joint Commission on Accreditation of Health Care Organizations (JCAHO) standards for hospital accreditation, and demonstrates a broad practical knowledge of accepted principles and procedures in medical record administration as the technical coordinator of medical record activities. Personally and through subordinates advised on and administered application of accepted theories and techniques of medical record science in the development, maintenance, analysis and use of diagnostic and therapeutic medical records. Working with subordinates, reviewed and analyzed patient records insuring that the necessary components are present, that the technology used by professional personnel is in keeping with accepted nomenclature, that the content appears to be accurate and internally that the record will meet requirements of accrediting agencies, legal requirement and needs for future treatment of patients. Personally consults with and trains physicians on most difficult record problems, explaining deficiency, correction required, and solicits physician's cooperation. Referred unresolved problems to the Deputy Commander for Clinical Services. Selected medical records from file for medical audit and utilization review analysis for a designated procedure or diagnosis. Compared all facets of each procedure/diagnosis against a prescribed norm, listing each facet that is outside the norm; extracting and annotating all data contributing to the deviation; presents, interprets and defends data to review committee. Conducted orientation and ongoing training of professional and nonprofessional personnel in the procedures, requirements for standardization, accuracy, promptness in submission of records and the purpose of the medical record.
Performed internal personnel administration and management tasks in directing the work of subordinates engaged in the review, coding, transcribing, indexing, maintenance, and filing of clinical, health and outpatient medical records and preparation of related medical reports. Used the full range of technical and administrative supervision; established performance standards and appraises employee performance; identifies employee problems that need correction and initiated appropriate action; resolved complaints of subordinates; approved leave; initiated requests for filling of vacancies; interviewed and selected personnel; reassigned, detailed or temporarily promoted employees; identified employee training requirements and conducted on-the-job training and cross-training; reviewed and certified adequacy and accuracy of job descriptions, initiating request for change when necessary; and promoted a variety of management programs (i.e., incentive awards, safety practices, equal employment opportunity). Ensured proper maintenance of manpower utilization, labor performance and time and attendance records. Aided in quality assurance research projects and studies upon request furnishing information concerning the types of data available in files and indices; provided possible subjects for quality assurance studies on the basis of alertness to unusual findings in medical records. Provided guidance on methods of approach to obtain desired data expeditiously, monitoring the withdrawal and screening of records and abstracting and tallying of data; and assisted various outside agencies with research projects that have been approved by the MEDCEN Commander. Represents the C, PAD at the Quality Assurance Committee in such capacity as preparing material for review and discussion and assuring documentation of medical records activities. Was responsible for evaluation and modification of all phases of the medical records administrative areas, making final decisions on present and future needs. Coordinated closely with the professional staff in implementing new or revised procedures; devised new forms to facilitate data collection and recommends changes in methods that will improve the quality of records and/or reduce completion time by physicians. Identified areas that require improvement in the quality of records, personally contacts personnel involved, provides additional instructions, reemphasizes the importance of quality records and works closely with professional personnel to resolve problems.
Supervisor: SSG Darryl Danniger-
Okay to contact this Supervisor: Yes
Anniston Army Depot
7 Frankford Ave
Anniston, AL 36201
11/1991 - 02/1997
Explosive Worker (This is a federal job)
Duties, Accomplishments and Related Skills:
Received ammunition for care and preservation, packing or cutting, banding, placing on conveyor lines. Operated hand tools to clean items, and repack or repalletze for return to storage. Assisted higher grage operators in the renovation, demilitarization, modification, normal maintaince of a wide variety of explosives and munitions by receiving on-the-job training in the regular operation of a number of automatic machines and equipment to perform a number of assembly operations
Supervisor: Cliff Tolbert 256-***-****)
Okay to contact this Supervisor: Yes
1st BN 39th Field Artillery, US Army
Fort Bragg
Fort Bragg, NC 28310
01/1986 - 10/1991
Cannon Crewmember
Duties, Accomplishments and Related Skills:
Integral member of a crew that operated high technology cannon artillery weapon systems. Loads and fires howitzers. Set fuse and charges on a variety of munitions,including high explosive artillery rounds, laser guided projectiles, scatterable mines, and rocket assisted projectiles. Used computer generated fire direction data to set elevation of cannon tube for loading and firing. Employed rifles, machine guns, and grenade and rocket launchers in offensive and defensive operations. Drove and operated heavy and light wheeled trucks and tracked vehicles. Transported and managed artillery ammunition. Participated in reconnaissance operations to include security operations and position preparation. Operated in reduced visibility environments with infrared and starlight enhancing night vision devices and other equipment. Coordinated movement into position. Camouflaged position area. Communicated using voice and digital wire and radio equipment. Used critical combat survival skills to operate in a hostile environment. Maintained operational readiness of vehicles and equipment. Supervised handling, transportation, accountability, and distribution of ammunition. Assisted section chief in supervision of howitzer operations, maintenance, and training. Layed weapon for direction, conducts bore sighting and basic periodic tests. Supervised the operation, loading, and maintenance of the Field Artillery Ammunition Support Vehicle. Also served as the Unit Artillery mechanic, Performed unit maintenance and recovery of all self-propelled field artillery cannon weapon systems, including automotive, turret, carriage mounted armament, associated fire control systems and chemical protection subsystems. Performed maintenance on automotive, turret, carriage mounted armament and associated fire control and related systems and components on the M109-series self-propelled Howitzers, M992 Ammunition Carrier and M88A1 Medium Track Recovery Vehicle. Maintained diesel power plants/packs, compression ignition engines and engine fuel systems, air induction systems, exhaust systems, cooling systems, engine starting and charging systems, track hull electrical. Maintained hydraulic systems, automatic cross drive transmission assemblies, auxiliary drive assemblies, track vehicle suspension and suspension lock out systems. Maintained mechanical/hydraulic steering and braking systems, fire extinguisher / suppression systems and gas particulate filter systems. Diagnosed malfunctions, troubleshoot and perform other unit maintenance on carriage-mounted armament, associated fire control and related systems and components on all self-propelled field artillery weapon systems.
Education:
University of Maryland Baumholder, AE United States
Some College Coursework Completed
Credits Earned: 30 Semester Hours
Baumholder American HS Baumholder, HH Germany
High School or equivalent
Job Related Training:
Ammo 45 (08/20/2010)
Ammo 60 (03/06/2016 to 03/18/2016)
Ammo 63 (08/10/2012
Special Technical Ammunition OS (02/11/1992 to 02/21/1992)
Technical Chemical Surety Material Course (08/28/1996 to 10/01/1996)
Ammunition Demilitarization (07/12/2005 to 07/28/2005)
Intern Leadership Development Course (03/13/2006 to 03/16/2006)
HAZWOPER Annual 8hr refresher
SCBA/HAZMAT suit A/B
References:
Name
Employer
Title
Phone
Brad Pike
Anniston Munitions Center
Munitions Operator
Larry Holcombe Retired
Division Chief
Charles McClellan
Retired
Vice President
Keith Katz Still Mid-town Ceramics
Owner
256-***-**** Indicates professional reference
Additional Information:
OPERARORS LICENSE for:
MOBILE CRANE
FORKLIFT up to 25,000 LBS
CONTAINER HANDLER 45 TO 55 TON
HEMMITT PLS ALL FAMILY OF VECHICLES
COMBILIFT
BOBCAT ALL FAMILIES
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