CNA training

NORMIE WOODS

**** ****** ***** ***

Indianapolis, IN 46218

***********@*****.***

PROFESSIONAL SUMMARY: A dedicated professional with a vast experience communicating and collaborating with staff and a diverse population providing counseling, needs assessments, and community resources. Adept in responding to clients and residents who have questions regarding community resources and human services. Able to create, participate, organize, coordinate and manage ongoing projects that include training seminars and conferences within human and community development arenas.

Core Competencies include but not limited to:

•Aging in Place Specialist (NAHB)

•Collaborative Relationship Building

•Conflict Resolution

•Negotiation and Mediation

•Residential Property Management

•Real Estate Sales and Leasing

•Worked with Section 8 program

•Familiar with Section 42 tax credit program

•Community Outreach

•Nonprofit management

•Excellent communication skills

•Documenting Change and Growth

•Familiar with diverse populations

•Human Development Counseling

•Developing and Empowering Others

•Problem solving

•Excellent Interpersonal Communication Skills

•Conceptual Thinker

•Healthcare Eligibility both Federal & State

EDUCATION & TRAINING

Abilene Christian University, Abilene, Texas

Masters of Science in Organizational and Human Resource Development

Marion College University, Indianapolis, Indiana

Bachelor of Arts in Business Administration

2016 – Matter of Balance Coach Training – Rochester, NY

2015 – Loudoun County – Leesburg, Virginia - ESOL – Instructor Training

2015 - NAHB, Chantilly, Virginia ~ Certified Aging in Place Specialist

2014 - Full Sail University, Florida ~ Graduate Certificate in Educational Media Technology

2011 - University of Southern California, Los Angeles ~ Certified Guided Autobiography Instructor

PROFESSIONAL EXPERIENCE

Home Instead Homecare, Indianapolis Indiana

Home/Companion Caregiver 2017-2020

•Medication Reminder

•Meal Preparation

•Grocery Shopping and Errands

•Transportation – Prescription Pickups, Discharge Assistance

•Light Housekeeping

•Socialization

St. Vincent Hospital/First Source, Indianapolis, Indiana

Financial Counselor 2009 – 2012

•Collaborated with hospital registration and Emergency Room social workers to assess self-pay patients.

•Assessed patients to determine federal or state government healthcare eligibility.

•Assisted qualifying patients with completion of Medicaid and HIP applications.

•Established working relationships with patients throughout the completion process that fostered open and honest communication.

•Worked collaboratively with colleagues and community agencies to foster and maintain relationships that provided support to the patients and St. Vincent’s Hospital.

•Documented and conducted all appropriate patient follow-up to ensure timely filing to adhere to all government (local and state) guidelines.

•Other duties as required.

WellPoint Insurance Company/Kelly Services, Indianapolis, Indiana

Customer Service Representative 2008 – 2009

•Received incoming customer service calls regarding premium payments and payment arrangements.

•Provided prompt, courteous, and accurate responses to inquiries and concerns of payments and payment schedules.

•Maintained customer confidentiality and protected information according company and state policies.

•Served as the members and/or provider’s advocate to resolve outstanding issues.

United Way of Central Indiana, Indianapolis, Indiana

Human Resources Assistant 2006 – 2007

•Served as the HR Assistant to the HR Generalist and maintained employee’s confidential files.

•Coordinated and maintained the job posting processes and all associated distribution list.

•Collaborated with the benefits office for new hires and renewals: benefit packets, distribution, eligible employee and dependents verification. Created manual for other HR assistants to follow and other duties as required.

Franklin Technologies, Inc. Indianapolis, Indiana

Property Development Coordinator (part-time) 2003 – 2008

•Created PowerPoint presentations for Board Meetings.

•Updated existing Excel spreadsheets and created new spreadsheets as needed.

•Coordinated travel itineraries and coordinated scheduled meetings for multiple attendees.

•Developed financial tracking systems: A/R & AP and bank reconciliation.

•Organized and compiled financial packages for leadership team.

•Advised and counseled potential new residents of property and current residents on relocation.

Marion County Health Department, Indianapolis, Indiana

Family Resource Specialist 2000 – 2002

•Conducted intake assessments for pre and post-natal mothers to identify needs.

•Conducted home visits to implement needs and follow-up to ensure resources are being utilized.

•Established a network of community resources applicable to client’s needs.

•Provided resource information and generated referrals as needed.

•Documented case histories while maintaining confidentiality per HIPPA requirements.

•Planned and implemented community resource education presentation to staff and community members.

•Worked with diverse populations: faith based, race, ethnicity, age and gender, socio-economic, sexual orientation, disabled.

•Worked with and supported families identified as being at risk.

•Performed intensive home visitation services that focus on promoting positive parent / child interaction, bonding and attachment, and healthy child development

ADDITIONAL EXPERIENCE

Rescare, Indianapolis, Indiana

Group Homecare 2007-2009

Unity Park Housing, Indianapolis, Indiana

Resident Manager 1996-1998

Parkview Place Apartments, Indianapolis, Indiana

Resident Community Coordinator 1994 -1996

Home Executives Home Management, Pleasanton, California

Owner & Operator 1988 – 1994

PROFESSIONAL AFFILIATIONS & VOLUNTEER ACTIVITIES

Scriptura – Project Manager – 501(c)3 – Coordinator 2016 - Current

Loudon Literacy Council ~ ESOL Instructor and photographer 2014 – 2015

Kitchen Table Talks~ Guided Autobiography Class 2011 - 2013

Speakers Bureau ~ Adult Failure to Thrive Conference 2008 – 2009

Chairperson for Special Events ~ American Legion Post #249 2005 – 2007

Reunion Committee Chairperson/Organizer 2004 – 2005

Marion County Health Department Diversity Committee Member 2000 - 2002

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