Customer Service Representative

Kanaya Watts

Abingdon, MD 443-***-**** *************@*****.***

SUMMARY

Aspiring Customer Service Representative focused on developing skills in Customer Service to obtain Customer Service Essentials Certification. Assisted clients and employers in improving processes and procedures. Competent in a variety of computer/VoIP systems, languages, tools, and testing methodologies. Dedicating to acquiring new information and expanding my knowledge. RELEVANT SKILLS

Windows 10 Pro • Microsoft Outlook • Microsoft Office • Zendesk • Technical Support • Asset Management • Ticketing System • RingCentral • User Training & Support • Customer Service • Critical Thinking • Problem Solving • Time Management • Leadership PASSIONS

Remote Customer Service

LANGUAGES

English (Fluent)

EDUCATION

Bonfire Training • (in progress) Expected date of completion: 06/2022 Customer Service Essentials Certificate

● Skill development includes demonstrating reproducible communication techniques that are necessary for establishing, maintaining, and troubleshooting the essential user’s situation. PROFESSIONAL EXPERIENCE

Merchandising Service / Cashier • Lowes, Abingdon, Maryland 12/2021 - Current

● Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures, and programs.

● Seeks our customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.

● Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowes programs.

● Operates store equipment as needed depending on one specific role and department (e.g, Zebra phone, telephone, paging system, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compactor baler). Telephone Service Representative (Intern) • MedStar Health, Baltimore, Maryland 06/2021 - 12/2021

● Receive, post, and reconcile cash, checks & credit card payments received daily via mail and walk in the front counter.

● Receive and record departmental deposits delivered for the back office deposits delivered for the back office deposit.

● Verify and distribute petty cash reimbursements and advances.

● Answer general inquiries received from via phone, and route to Account Specialists for more detailed patient account inquiries.

Technical Sales Advisor • Office Depot, Bel Air, Maryland 09/2019 - 06/2021

● Develop and deliver technical training to educate others or meet customer needs.

● Maintain incident tracking and solution database.

● Diagnose and resolve customer-reported system incidents, problems, and events.

● Make recommendations based on trend analysis for enhancements to software and hardware solutions to enhance customer experience.

● Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards.

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