Robert Sarrica

Punta Gorda Isles, FL *****

adq2cv@r.postjobfree.com

+1-516-***-****

Authorized to work in the US for any employer

Work Experience

Night Auditor, Night Manager

The Waterfront and Punta Gorda - Punta Gorda Isles, FL October 2021 to Present

Assisting guests with their overnight requests and balance accounts from the day shift. My responsibilities included checking in guests, handling their requests, and taking reservations. I also reconciled all accounts, processes invoices, and prepared paychecks. I provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Responsibilities • Check-in guests, answer phones, and take reservations

• Respond to guest complaints, requests, and emergencies

• Process invoices, post checks to vendors, and distribute employee checks

• Reconcile accounts

• Balance the cash drawer and log receipts

• Investigate and resolve out-of-balance accounts

• Keep accurate financial records and ledgers

• Help prepare for forecasts and audits

• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry

• Experience with accounting and facilities management software

• Excellent math skills

• An eye for detail

• Good problem-solving skills

• Strong customer service skills

• The ability to multitask

• Strong written and verbal communication skills

• Availability to work overnight

• BSc in accounting, finance, or relevant field

Director of Guest Services

Laquinta By Wyndham (same owner as P.G. Waterfront. Was chosen to relocate to increase Guest Reviews and Experinces - Jupiter, FL

January 2022 to March 2022

• Developing and implementing service standards and procedures for the service delivery department

• Setting up and maintaining the service desk

• Supervising other members of the service delivery team

• Maintaining customer relationships and improving response and delivery times

• Updating service methods to improve overall efficiency

• Resolving any service problems and customer complaints

• Conducting periodic appraisals of team members and identifying areas for improvement

• Creating and presenting regular reports to senior management

• Developing contracts for Commercial Contractors and Developers who have ongoing rental or purchase needs

• Instructing customers on equipment operation, care, and maintenance

• Inspecting rental equipment on return, looking for any damage, and returning deposits Chief Financial Officer

C&C Duplicators Inc - Bohemia, NY

May 1994 to August 2011

• Helped executive team make important long-term decisions by advocating for financial needs.

• Improved company's financial operations and internal controls by revamping key policies such as streamlining all borrowing and investment strategies with the utilization of one financial source and one high level decision maker.

Therefore creating a more extensive relationship for personal and business lending. Thus creating an increase in annual revenue by 40% the first year implemented.

• Improved company's financial operations and internal controls by revamping key policies such as naming one decision maker of each department to meet on a quarterly basis to review departments individual financial needs for the next financial quarter.

• Kept organization financially stable and sound, including effective management of pension funds and long-term fiscal plans.

• Developed numerous solutions to different business challenges as key resource for entire organization.

• Enhanced budgeting processes by educating department leaders on financial concerns impacting unit budgets.

Night Auditor

Holiday Inn Express and Suites - Stony Brook, NY

June 1989 to August 1994

• Keeping hotel financial records in order.

• Processing invoices, transactions, room charges, refunds, etc.

• Preparing and distributing employee checks.

• Verifying that all accounts are balanced and supported by documentation.

• Checking guests in and out of the hotel.

• Responding to guests' needs, requests, and complaints.

• Answering the phone and making reservations.

• Summarizing each night's operations and listing any follow-up tasks for management.

• Following End of Day procedures.

Assistant Vice President

Apple Bank for Savings - New York, NY

March 1985 to May 1994

Overall comprehensive knowledge of operations within my branch, ensuring quality customer service, while delivering results that align with the Bank's business objectives. Responsible for the overall profitability of the branch by partnering with senior management to implement strategies/activities in order to achieve the Bank's overall goals for the assigned district. Drove new client acquisition primarily through deposit gathering (retaining and expanding existing banking relationships) and market share growth of the branch. Implemented sales and business development initiatives that provided value to the Bank's customers, always ensuring that ethical sales practices were adhered to. Additionally, I provided direction to staff regarding operational/regulatory controls, compliance matters, security protocols and the protection of the Bank against monetary loss and reputation harm. I maintained a balance of sales, service and operations objectives at all times. Oversaw daily branch operations, provided comprehensive and prompt retail services; participated in daily operational and business development activities to achieve customer service and business growth objectives.

I met the assigned sales goals by following the Bank's business development model and effectively utilizing the resources that have been provided.

Managed account/deposit portfolios of my assigned branch; maintained strong relationships with top customers and sought to grow and retain these relationships. Directed branch human capital activities, including but not limited to, staffing, training, delegation of work, performance appraisals, promotions, career development and salary recommendations. Ensured that all employees adhered to all Bank policies and procedures by updating and coaching them on current policies and procedures accordingly.

Facilitated regular team meetings to discuss bank/branch goals and objectives, as well as establish priorities.

Partnered with the District Manager to develop and execute strategies for my branch that are aligned with business plans, in order to achieve desired revenue, expense and service goals. Drove individual production goals with target clients and outbound sales activities, including the building of referral networks and relationships with internal partners and external contacts; implemented new ideas and marketing strategies within my branch market area to improve sales/deposit performance, marketing, and staff development.

Ensured that audit controls are followed to protect Bank from unnecessary risk and exposure by supporting compliance with regulatory guidelines such as Bank Secrecy Act, AML, Regulation CC and Regulation E.

Kept abreast of customer banking needs by promoting new business and offering additional suitable products and services; addressed and resolved complex customer service issues, ensuring quick and proper responses to all reasonable customer requests. Reviewed and reconciled various branch general ledger accounts; Completely understood daily proof processes, ensuring adherence to operational requirements with the ability to investigate controllable losses.

Developed new business relationships, representing the Bank in professional associations and community networking events to enhance its image and developed additional business/referral sources. Facilitated employee career growth through development planning, coaching and training. Promoted a positive image of Apple Bank by developing and maintaining effective business relationships with customers and staff, served as a liaison between branch and corporate departments. Utilized prudent judgment when extending approvals for the processing of transactions (i.e. accepting checks, approving signatures, approving payments and withdrawal transactions). Applied and demonstrated knowledge of applicable banking laws and regulations; responded effectively and in a timely manner to organizational, business and regulatory changes. Participated in the periodic installation and testing of program updates (i.e. disaster recovery testing, ATM programs, scanning equipment programs, etc.).

Demonstrated appropriative leadership and interpersonal skills while motivating and achieving results through the effort of others.

Possesses strong attention to detail with a high concern for accuracy. Education

Certification in Team Leadership, Public Speaker and Relationship and Character Building

Disney Institute - Kissimmee, FL

September 2007 to October 2007

Bachelors of Business and Finance in Business and Finance Hofstra University - Uniondale, NY

August 1984 to August 1988

Skills

• Financial Modeling (10+ years)

• Bank Secrecy Act (10+ years)

• Meeting Facilitation (10+ years)

• General Ledger Reconciliation (10+ years)

• General Ledger Accounting (10+ years)

• Journal Entries (10+ years)

• Disaster Recovery (10+ years)

• Portfolio Management

• Forecasting (10+ years)

• Account Reconciliation (10+ years)

• Financial Report Writing

• Accounts Payable (10+ years)

• Pricing (10+ years)

• Financial Analysis

• Bank Reconciliation (10+ years)

• Auditing (10+ years)

• Financial Statement Preparation (10+ years)

• Budgeting (10+ years)

• Accounting software

• Bookkeeping (10+ years)

• QuickBooks (10+ years)

• Office Management (10+ years)

• Accounts Receivable (10+ years)

• GAAP

• Tax Experience (10+ years)

• Profit & Loss (10+ years)

• Hotel experience (6 years)

• Guest services (10+ years)

• LMS

• Night audit (6 years)

• Analysis skills

• Human resources

• Expense management

Certifications and Licenses

Professional In Human Resources

Assessments

Customer focus & orientation — Expert

May 2021

Responding to customer situations with sensitivity Full results: Expert

Customer focus & orientation — Expert

May 2021

Responding to customer situations with sensitivity Full results: Expert

Night auditor (hotel) — Proficient

May 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Management & leadership skills: Planning & execution — Proficient September 2021

Planning and managing resources to accomplish organizational goals Full results: Proficient

Data entry: Attention to detail — Highly Proficient August 2021

Maintaining data integrity by detecting errors

Full results: Highly Proficient

Customer focus & orientation — Expert

May 2021

Responding to customer situations with sensitivity Full results: Expert

HR: Compensation & benefits — Proficient

September 2021

Knowledge of compensation and benefits programs

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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