Customer Service, General Office duties, Management Skills
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Sharnita Fletcher
adq2bw@r.postjobfree.com
Warrenton, VA 20186
Shift Manager, Pizza Hut
Department Manager, PEEBLES
THOPE ADULT LEARNING CENTER, General Education
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Medical receptionist/Assistant
Family Allergy Center - Gainesville, VA 20155
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Sharnita Fletcher
Shift Manager
Warrenton, VA 20186
adq2bw@r.postjobfree.com
Work Experience
Shift Manager
Pizza Hut
November 2015 to Present
Supervise employees to cook, clean, make sales goals. Open and close store. General office duties.
Department Manager
PEEBLES
February 2008 to August 2012
Responsible for driving sales in assigned areas by insuring effective merchandise presentation, including accurate & competitive pricing, signing, in-stock and management of inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs. Anticipating external factors and using the information in planning customer traffic and sales volume. Driving financial performance by ensuring sales and profit goals are met by implementing plans. Managing vendor performance and inventory levels to ensure company goals & customer needs are met. Modeling, enforcing and providing direction and guidance to all hourly associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are resolved successfully within company guidelines. Responsible for training, mentoring, assigning duties, evaluating performances, and providing recognition. Analyzing and interpreting daily, weekly, monthly and quarterly reports. Maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies and providing direction and guidance on executing company programs. I was responsible for participating in community outreach programs & events within the region.
Beauty Consultant: As a beauty consultant I introduced customers to the latest products, making recommendations of products to best suit the customers coloring, skin-type and face shape. I demonstrated the use of products, for examples giving facials or applying make-up. Kept records of regular customers in order to provide a personalized service. Carried out routine sales tasks such as wrapping purchases and handling payments.
Tax Preparer Assistant/Receptionist
JACKSON HEWITT TAX SERVICES
January 2007 to April 2007
Assist tax preparers with income tax returns, start the electronic tax return utilizing the proper software. Receive phone calls; determine nature of the calls and direct callers to the appropriate department. Successfully arranged and managed appointments between clients and tax preparers. Received and distributed mail and messages to appropriate staff. Responsible for data entry, reports, printing cashier checks and other correspondence. Creating and maintain customer tax files. Other office duties include, faxing, copying and scheduling appointments.
*Strong work ethic and superior interpersonal, customer service and communication skills.
*Excellent time management skills that allow for the multi-tasking of all responsibilities.
DATA CAPTURE/CODER
IMAGING ACCEPTANCE COPORATION
October 2005 to March 2006
Coder Data Capture: Identify specific customer information from documents and enter into corresponding database, following predetermined guidelines set by customer and organization. Monitor and track document quality to ensure coding standards are met. Ability to trouble shoot to determine root cause of problems as they arise and come up with appropriate resolution. The ability to monitor own productivity and ensure that present goals are being met.
Cashier
WALMART
August 2004 to April 2005
Received cash and check receipts. Provide quality customer service.
Waitress/Hostess
COUNTRY COOKING
March 2003 to February 2005
Take orders and serve customers based on orders that have been placed. Established
exceptional rapport with customers while providing sales support and monitored the overall quality and functioning of the workplace.
Cashier/Assistant Manager
FAMILY DOLLAR
June 2001 to December 2001
Involved in most aspects of managing a retail store including: scheduling, store security, customer relations, opening and closing, as well as coaching employees to increase sales results.
Received cash and check receipts, maintained ledger book and computer records of bank deposits. Conduct weekly sales tally.
Housekeeper
DEEP REFLECTIONS
January 2001 to May 2001
Clean and maintain rooms and offices in a secured government facility site. Recorded and reported any damage done to rooms.
Housekeeper
TRIPLE P SERVICES
June 2000 to January 2001
Clean and maintain rooms and offices in a secured government facility site. Recorded and reported any damage done to rooms.
Dishwasher/Buser
FOUR & TWENTY
August 1998 to February 1999
Bus tables and provide customer service to guest of restaurant.
Customer Service Representative
FAITH MOUNTAIN INC
June 1998 to August 1998
Complete and confirm order forms for mail catalog service. Answer phones and direct calls. Corresponded with customers. Enter customer orders into computer.
Education
General Education
THOPE ADULT LEARNING CENTER
February 2005
Additional Information
Expertise in:
• Data Management
• General Office Skills
• Computer Operations
• Providing Quality Customer Service
• Communication Skills
• Team Leadership and Mentoring
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Employer questions
How many years of Medical Receptionist experience do you have?
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How many years of Receptionist experience do you have?
1
Are you in Gainesville, VA 20155?
Yes
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