Desktop Support Active Directory

George Nana Sarpong

******.*******@***.***

Cell: 617-***-****

Current Location: Dedham, MA-02026

PROFESSIONAL SUMMARY

He has overall 5+ years of experience.

He has strong experience in PCs, Macs, switches, firewalls, and numerous software and support systems.

He has utilized Service Now ticketing system to document and triage tickets.

He was responsible for deploying and upgrading of personal computers; utilized SCCM and Active directory tools for imaging PCs.

TECHNICAL SKILLS

Desktop Support, Ticketing, Windows Operating Systems, Mac Operating Systems, Customer Service, Technical language

Microsoft office, Troubleshooting, Hardware/Software Support, Work Station maintenance, Service-Now, Laptop support, Leadership

EDUCATION

Associates Degree – Information Technology Systems, University of Phoenix, AZ- Graduated, 2017

High School Diploma - Building Science, Kumasi Technical Institute, Ghana, West Africa- Graduated 1995

PROFESSIONAL EXPERIENCE

Go2IT Group, Greater Boston area July 2018 to Jan 2020

Due to the covid-19 contract suspended early march 2020.

Desktop Technician

Windows OS Migration and Mac OS X Migration

Utilize issue tracking and reporting in Service Now to collect detailed data regarding user issues, and analyze collected data to identify appropriate solutions.

Provide assistance in the use of Microsoft Office 2013/O365 applications.

Responsible for deploying and upgrading of personal computers; utilized SCCM and Active directory tools for imaging PCs.

Desktop Support (troubleshooting, break/fix repair)

Active Directory and Open System projects

Troubleshooting Local Area Network(LAN)server and connectivity issues.

Knowledge of software,hardware, configuration, setup new and existing computer system.

Intership - Practising,during school academic Boston, MA February 2016 – June 2019

Desktop Information System Technician

Executed daily checking and troubleshooting of any malfunction that our Computer Operation System will encounter, provide fixes as necessary

Provided face to face end user desktop support

Set up, upgraded and supported computer work stations across Boston

Utilize Service Now ticketing system to document and triage tickets.

Troubleshot Microsoft Office and Microsoft 365 and provided solutions as necessary

Remote ticket support and all necessary documentation using task master template to check any on-going activities and log work completed

Performed printer work troubleshooting as well as CPU support

Performed patient record maintenance and used spreadsheets to track and log results in excel

Worked on and troubleshot Citrix virtualization technology and software operating systems

Provided highly quality testing of biomedical equipment in accordance with scope of practice.

Randstad USA Technology Groups April 2021 up to Date. Start working with this Company as contractor under the job title of Desktop Support Consultant which basically apply with intense Imaging System, Configuration, and Deployment using a tool of Active Directory System and Service- Now,and deployed the System build to the users, as well as Asset management and after deployment closing ticket’s as daily workload completed. And also I had experience in VMware or VDI which is Virtual Desktop Infrastructure System installed to every designated App’s for user’s in AD group APP_SCCM tools Periodically.

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