Private Investigator Security Manager
Resume:
FRANKLIN PUELLO
************@***.***
KNOWLEDGE, SKILLS AND ABILITIES:
• • Knowledge of Law and Law Enforcement and Security; ability to learn security and quickly set up operations and procedures;
• • Ability to follow directions as instructed by supervisors or managers;
• • Ability to communicate effectively in written, oral, or diagrammatic form;
• • Ability to build and be an effective team member;
• • Ability to maintain professional composure when dealing with unusual circumstances;
• • Courteous telephone manner;
• • Ability to adapt to changes in the external environment and organization;
• • Ability to write logs and reports on a regular basis;
• • Ability to provide high quality customer service;
• • Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures;
• • Ability to maintain composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
SECURITY MANAGER
07/2018- Present. DURST ORGANIZATION- AT ONE WORLD TRADE CENTER OBSERVATORY, New York, NY.
Manage Security Workforce at the World Trade Center Observatory, which provide Security Screening for any and all Visitors from around The World. Ensure Duty Post Scheduling and Post Assignments while providing Guidance and Instruction in the proper operation of State of the Art Screening systems of X-Ray Imaging, Walkthrough Metal Detectors (WTMD), Utilization of Handheld Metal Detectors to complete Secondary screening to resolve WTMD Alarms, Complete Physical pat downs when needed, complete Bags and Possessions inspections to ensure the non introduction of Dangerous or Deadly weapons into the site. In addition, instruct and ensure utilization of Explosive Trace Detection system.
Provide Security instructions to upgrade Security skills, emphasizing Security Profiling and Monitoring, while completing all Reports of accidents and injuries sustained as a result ensuring communication with all levels in the Chain of Command.
SUPERVISOR- SAFETY and SECURITY
10/2015- 11/2018. HEALTH & HOSPITAL- Mineola, New York. Winthrop University Hospital
Security Supervisor, responsible to provide Leadership and Supervision of Hospital Security Guards including but not limited to provide Training, Direction, Guidance, Communications and Mentorship. Provide World Customer Service to Employees, Visitors, Patients and Shareholders while ensuring an environment with the Highest level of Safety and Security possible, while protecting Life and property with utmost respect of Human Rights of all. Ensure maximization in utilization of all available skills and resources including but not limited to the efficient and proficient use of the CCTV system, special attention to the Child Monitoring Alarm System with proficiency in the knowledge and skills involved with the System's alarm, Alarm Resolution protocols and Alarm Responses according to Hospital and State mandates
EXECUTIVE- DIGNITARY PROTECTION, INVESTIGATIVE CONSULTANT.
2/2001- PRESENT
Self employed private investigator. Assumed all responsibilities for planning and conducting all criminal, civil litigations, defense, and court ordered diligent searches.
Provide full range investigative, physical and electronic surveillance for confidential clients. Vast experience in obtaining information regarding the identity, habits, conduct, movements, whereabouts, affiliations, associations, transactions, reputation; or character of any person or group of persons. in addition, serviced clients to conduct investigations regarding the credibility of witnesses; the whereabouts of missing persons; the locating of missing persons; the location or recovery of lost or stolen property; and the causes and origin of/ or responsibility for fires, libels, or losses.
Assumed aforementioned responsibilities, while on Contract employment with Omniplex World Investigations, Metropolitan Security and Special Services, National Surveillance and Investigations, SCO Family of Services.
CUSTOMS AND BORDER PROTECTION OFFICER-
SUPERVISOR FOR TRANSPORTATION SECURITY SCREENER/ TRANSPORTATION SECURITY OFFFICER
4/2007 11/2007 Department of Homeland Security, Arlington, VA
Responsible for providing national security; Enforcement of customs and immigration law while screening travelers entering the U.S. Physical screening of personal belongings and cargo for dangerous instruments, weapons, including chemicals and materials harmful to humans and environment.
3/2002 - 5/2007
Directed the supervision, training, coaching; management and scheduling of tasks for airport transportation security screeners. Conduct and supervise on the job training. Assess training, evaluate and record progress and completion of requirements for certification. Responsible for the operations, calibration, maintenance and current training for the utilization of diverse, cutting edge electronic detection and imaging equipment, in addition to explosives trace detection equipment. Documented and report all operational and management details. Maintain and correspond provided secured sensitive information.
DETECTIVE INVESTIGATOR
9/1980 - 12/2000 New York City Police Department, NEW YORK CITY, NEW YORK
Developed, managed and directed criminal investigations ranging from petit larceny to homicides. Responsible for threat assessment and vulnerability evaluation, provide dignitary protective security and witness protective custody, responsible to plan, coordinate daily tasks, plan drive and walk safe routes to provide maximum security. Coordinate with other members of security team and other agencies involved. responsible to provided training to law enforcement and security industry personnel in, traditional and non traditional organized crimes(narcotics, firearms sales, money laundering, extortion, racketeering, conspiracies to commit murder), physical security and asset loss prevention. Responsible for law enforcement recruitment efforts, including but not limited to applications process, applicant background investigation and interviews, evaluations and recommendation for hire, promotions, disciplinary actions or retention in assignment. Recipient of several letters of recognition, awards at the level of commendations for exceptional performance, several awards for exceptional performance and sustained superior performance in narcotics investigations. Called to serve as an instructor/lecturer to law enforcement and security personnel within and outside the agency in areas of physical security, protection and surveillance, asset loss prevention, narcotics enforcement, undercover assignment, execution of search warrants, and lecture on topics as drugs used and abuse. Assisted with programming and instruction of newly assigned, prosecuting attorneys, to the Office of the NY County District Attorney.
MARKETING AND COMMUNITY OUTREACH CONSULTANT/ ASSISTANT (VOLUNTEER)
1/1990 7/2006 Bronx Lebanon Hospital, BRONX, NEW YORK
Assisted the director of marketing and outreach, in the planning and delivery of services to the senior citizens of the community. Created and delivered information to the community in efforts to market hospital services and ensure clients satisfaction and quality control. Assisted director of marketing and outreach devise strategies to ensure coordination of community services, hospital services marketing, while ensuring improvement of care and delivery of services and quality control. Supported the directors of community centers, in the planning and delivery of various services to senior citizen, members suffering of mental retardation; persons with physical and/or emotional disabilities in the area of career planning counseling. In addition, coordinated, all inclusive recreational social functions and outdoor activities for members of the community
EDUCATION
6/1987 CUNY- CITY COLLEGE OF NEW YORK, NEW YORK, NY
Bachelors Degree in Education
Cum Laude honors
12/1981 NEW YORK CITY POLICE, NEW YORK, NY
Criminal Justice Certification
Fitness/ Police Tactics Training honorable mention.
6/1978 CUNY- BRONX COMMUNITY COLLEGE, BRONX, NY
Associate Degree Liberal Arts- Communications/ Psychology
Physical education honors. Dean’s List honors
5/2002 MIKE MONROONEY AERONAUTICAL ACADEMY, OKLAHOMA CITY, OK.
Airport Security/ Security Screening Certification
4/2004 US. EQUAL EMPLOYMENT OPPORTUNITY COMMISSION, NEW YORK, NY
Certified- Alternate Dispute Resolution (ADR) - MEDIATOR.
5/2007 US. FEDERAL LAW ENFORCEMENT TRAINING CENTER, BRUNSWICK, GA
Law Enforcement Certification- Customs and Immigration Law
Customs and border protection director’s commendation letter
Fitness/ tactics honors
SKILLS:
Martial Arts/ Boxing, Wrestling coach; Track and Field coach; Recreational coordinator-Fitness Personal trainer; Motivational speaker/ Consultant; Career counseling consultant.
LANGUAGES:
SPANISH PORTUGUESE
Spoken: Advanced Spoken: Novice
Written: Advanced Written: Novice
Read: Advanced Read: Novice
JOB RELATED TRAINING
1978-Rape prevention and Crisis Intervention Counseling
1978-Career Counseling Seminar
1980-Fingerprints and Forensic Evidence
1981-Basic Narcotics Investigations
1981-Undercover Investigations and Tactics
1982-Cannon Surveillance Photography
1982-Auto Crimes Investigations
1985-DEA Advanced Narcotics Investigations Techniques and tactics
1994-Dignitiary Protection/Threat Assessment and Risk Profile and Management
1996-Gangs Investigations
1996-Criminal Investigations Course
1998-Kidnapping Investigations and Negotiations
1998-Cellular Cell Fraud Investigations
1999-Insurance Fraud Investigations
2002-Transportation Airport Security Screening course
2002-Transportation Security Officer Supervision Certification Course
2002-Barringer Explosive Trace Detection
2003-EGIS Explosive Trace Detection
2003-On the Job Training Assessor
2004-Supervision and Management
2005-US Equal Employment Opportunity Commission Alternate Dispute
Resolution: Mediation
2006-Autism Awareness/ Training Workshop
2007-US Customs and Border Protection Law
2013-US OEM CERT- Community Emergency Response Team Suffolk County, NY
2015-NYS ARMED AND UNARMED SECURITY GUARD LICENSE
2016-HEALTH & HOSPITALS CONFLICT RESOLUTION AND RESPONSE TO PHYSICAL VIOLENCE
2016-AHA FIRST AID AND CPR TRAINING
2016-CUSTOMER SERVICE SKILLS FOR HEALTH & HOSPITALS
4/2016- NYS INITIATIVE NARCAM TRAINING AND CERTIFICATION
1/2017- NASSAU COUNTY FIRE SERVICE ACADEMY HAZARDOUS MATERIALS OPERATIONS
HONORS AND AWARDS:
1. Bronx Neighborhood Conference: 1983 Gold Volunteer.
1. NYCPD: 1980-2001: 3 Commendations For Bravery, Exceptional Performance.
1. Drug Enforcement Administration-1984-88: 5 Outstanding Performances, 1
Sustained Superior Performance Award.
1. State Of New York Special Narcotics Prosecutors Office-1993: Sustained Superior
Performance Award.
1. International Narcotics Enforcement Officers Association (INEOA): 1993 1 Superior
Performance.
1. Hispanic National Law Enforcement Association of New York: 1993 Officer of the
Year Award.
1. Recording Industry of America Association (RIAA): 1995 Honorary Platinum Record
For Outstanding Performance with Investigations of Copy Right Violations.
AFFILIATIONS AND MEMBERSHIP:
NYS FRATERNAL ORDER OF POLICE, SUFFOLK LODGE #124- MEMBER
HISPANIC NAT. LAW ENFORCEMENT ASSOC. / NY- PAST VICE PRESIDENT
INTERNATIONAL NARCOTICS ENFORCEMENT
OFFICERS ASSOC. - PAST MEMBER
HISPANIC SOCIETY NYCPD- PAST MEMBER
NEW YORK DOMINICAN OFFICERS ASSOC. /NYCPD- PAST MEMBER
DETECTIVES ENDOWMENT ASSOC. /NYCPD- MEMBER
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