Customer Service Intake Specialist

Anne M. Glynn

*** ******** **. #*

S. Weymouth, Ma. 02190

781-***-****

Education:

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Marshfield, Ma

General Studies

Employment:

****-******* **** ***** **** Shield of Massachusetts

N. Quincy, Ma

Clinical Intake Specialist

Duties:

Answer large volume of calls in a fast paced call center, provide excellent customer service to hospitals, physicians, members and behavioral health/substance abuse providers; process and issue authorizations and referrals for services/admissions; review and update existing authorizations/referrals with providers and members; direct callers to the appropriate departments regarding their inquiries; process large volumes of faxes for services; assist other coworkers in my department as well as other departments with questions and issues as a seasoned clinical intake specialist; participate in trainings and offer feedback to help improve work processes; help to educate callers and other associates on how to process inquiries.

2010-current CVS Pharmacy

Hanover, Ma

Shift Supervisor

Duties:

Train new hires in all aspects of the cashier position and assist in the training of new upper management as they begin their career with the company; provide outstanding customer service; travel to other stores to cover shifts as needed; perform all supervisory duties including but not limited to ensuring the proper trainings are done by the other staff members, handle customer issues, keep accurate count of the safe and deposits, assist vendors with deliveries, assist the pharmacy when needed, assist the nurses in the Minute Clinic in cases of emergencies, ensure the safety of my staff within the pharmacy, the Minute Clinic and the front store, the building and customers at all times.