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Danielle Hoorn - Samuels Cell 084-***-****

anielle Samuels

Carter Dealerships F&I

Name : Danielle

Surname : Samuels

Race : Coloured

ID : 820-***-**** 087

Place of birth : South Africa

Drivers Licence : Learners

Career Summary

My experience in sales, admin, customer service is well rounded and of a superior nature. The skills set that I hold include recruitment, training, mentoring, coaching and staff development. Besides my friendly persuasive nature and superior customer skills that I offer I am results driven and achieve the target set out for me. Another strength is my passion for on time service delivery and going beyond the nature of work. In my previous position at the DA Head Office in Johannesburg I worked myself steadily through various ranks. I bring in passion determination and professionalism as well as increased productivity. My personal mission statement is driven by service excellence.

Professional Experience

Sales and F &I June 2019 – Jan 2021

Carter Dealerships

• Contacting Clients that apply through our app ready to buy a car

• Complete applications and submit to the banks

• Utilizing Carter CRM system effectively to perform their role in line with company operating procedures.

• Assisting customers with their new car buying decisions.

• Assist customers with vehicle finance and insurance product purchasing decisions

• Co-ordinate trade in valuations

• Provide exceptional customers service while being the single point of contact for customers

D

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Danielle Hoorn - Samuels Cell 084-***-****

June 2017- May 2019

Democratic Alliance FHO Johannesburg

Corporate Services Co-ordinator

Promoted to management position and supervised 25 staff members. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.

• General admin including filing, typing up letters and emails

• Managing a Team of 25 people

• Screening calls all calls both from clients and suppliers as well as reception relief

• Nkululeko House Events Management - Catering, meeting set ups

• Arranging Press Conferences at Nkululeko House – Catering and setups

• Client liaison – Constantly in contact with a variety of people during campaigning season to ensure that all their workshops and meetings go off without a hitch

• Supplier liaison

• Organizing Federal Council – All DA parliament members (150pax) meeting in Jhb every month for their Campaigning meetings.

• Meeting Catering Quotations and Invoices

• Document control - Ensuring that boardroom bookings do not get double booked, keeping record of all expenditure for the meetings organized

• Travel Requisitions for all members of Parliament who come to Jhb H/O

• Daily reports on different departments at Nkululeko House – As Corporate Services co-ordinator I was in charge of checking to see that all departments were taken care of whether they needed stationary, groceries, or interview co-ordination

• Monthly reports – on all department function issues, maintenance reports after allocating maintenance guys to sort out the issues. Monthly reports on the day to day running of the building to ensure that we stick within our annual given budget

• Queries – From all departments, all managers, all Leaders within the party

• Arranging all press conferences and TV interviews, ensuring there is catering and invoices for the correct department to make payment out of their given budgets.

Jan 2017 – June 2017

Democratic Alliance FHO Johannesburg

Corporate Services Administrator

• General admin including filing, typing up letters and emails 3

Danielle Hoorn - Samuels Cell 084-***-****

• Screening all calls both from clients and suppliers as well as reception relief

• Client liaison

• Supplier liaison

• Organizing Meetings – all internal and external meetings with Federal Leaders

• Arranging and booking flights and accommodation for members when they come to Jhb office.

• Meeting Catering Quotations and Invoices and arranging all the boardrooms are prepared as such for booked meetings

• Data capturing and typing

• Document control – Ensuring that boardroom bookings do not get double booked, keeping record of all expenditure for the meetings organized

• Daily reports - Sending invoices to the correct departments when they book for meetings, keeping an accurate record of all invoices and meeting bookings

• Queries - Dealing with any queries pertaining to membership, the meetings the different departments booked, and all catering and meeting docs needed for booked meetings

• Diary management of Maagers and Boardroom diary for booking requests

Jan 2016 to Dec 2016

Buddies Hiring

Office PA / Office Manager

• General admin including filing, typing up letters and emails

• Screening all calls both from clients and suppliers

• Client liaison

• Organizing Meetings with current and new clients

• Arranging mock set ups for clients

• Staff Control and administration

• Client Quotations and Invoices

• Data capturing and typing

• Document control

• Daily and monthly reports on excel sales forecasts and budget reports

• Client and Supplier Queries

• Diary management

• Travel arrangements

• Office management, managing a team of ten and seeing to the day to day running of the company

• Planning all company functions

• Boardroom Bookings

• Meeting Minutes

• Ordering of all stationary groceries and office supplies 4

Danielle Hoorn - Samuels Cell 084-***-****

Jan 2015 to Dec 2015

Décor Mechanics

PA – To the Operations Manager

• General admin including filing, typing up letters and emails

• Screening all calls both from clients and suppliers

• Client liaison

• Organizing Meetings for the Manager

• Staff Control and administration

• Client Quotations and Invoices

• Data capturing and typing of all orders, stock and staff attendance

• Document control - working closely with the finance lady to ensure that all receipts are receipted.

• Daily and monthly reports on stock movement and on stock we buy regularly

• Queries from both clients and managers

• Petty Cash Control

• Diary management

• Office management

• Boardroom Bookings

• Meeting Minutes

• Ordering of all stationary groceries and office supplies January 2008 to December 2014

SP Wealth Management

Broker Assistant/Office Manager

• General admin including filing, typing up letters and emails

• Screening all calls both from clients and suppliers

• Client liaison

• Organizing Meetings with clients and the Advisors

• Staff Control and administration

• Client Reviews and Proposals – Getting their files ready for the meetings with advisors on how their investments were doing

• Data capturing and typing all company documents

• Document control – Ensuring all personal docs are safely stored and filed

• Daily and monthly reports on excel on client base for the Advisors and their accumulated wealth files

• Queries from both Advisors and clients regarding their Portfolios

• Submitting Client documents and wealth applications

• Petty Cash Control

• Diary management for 4 Advisors

• Travel arrangements for the advisors

• Office management

• Sending client updated values monthly

• Planning all company functions

• Boardroom Bookings

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Danielle Hoorn - Samuels Cell 084-***-****

• Meeting Minutes

• Ordering of all stationary groceries and office supplies Jan 2005 to December 2007

KWV Wines

Sales Administrator – Stock Department. My manager from SA Breweries took me along with her to KWV Wines

• General admin including filing, typing up letters and emails

• Screening all calls both from clients and suppliers

• Client liaison

• Data capturing and typing

• Document control - ensuring all monthly stock sheets were up to date

• Daily and monthly reports on forecasts and sales projections

• Queries from clients and drivers regarding deliveries

• Orders – I was in charge of all the Orders for Makro, PnP, Checkers Group, Spar Group in the Gauteng area

• Invoicing all orders for my list of clients

Mar 2002 to Dec 2004

South African Breweries

Temp Stock Clerk

• Debtors queries and data capturing

• Creditors queries and data capturing

• Customized filing system

• Filed all management floor documentation

• Owner driver customer queries

• Daily stock reports

• Routed corrections: driver corrections

• Client queries

• Inter depot movement and queries

• Ran reports on stock movement on a daily basis

• Dealt with national customer accounts and queries 2001 to 2002

Tower Group – Temp Positions

Receptionist / Administrator –2001 to 2002

• General admin

• Invoicing

• Client liaison

• Arranged meetings

• Typing

• Reception Relief

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Danielle Hoorn - Samuels Cell 084-***-****

Education

Glenvista High School

2000 Grade 12

• English

• Afrikaans

• Biology

• Physical Science

• Maths

• Home Economics

Other Qualifications

Computer Training School

• MS Office

• Internet

• Key Skills

• SAP

• Syspro

• Basic First Aider

• Basic Firefighter

Damelin College (Randburg) (Incomplete)

2001 to 2003 Hotel Management & Catering

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