Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

and my experiences to further the mission of the

Ability to Multitask Computer Skills Adaptability

Fast Learner

Ability to Work in a Team Effective Time Management

company.

Confident

Ability to Work Under Pressure Communication Skills

Profile

I am a driven hard working dependable and adaptable employee seeking

Employment. Bringing forth a motivated attitude and a variety of excellent skills.

CALEB GROMER

Fort Myers, FL 33905 248-***-**** - ***********@*****.****.***

I am a driven, hard working, dependable, and adaptable employee who is seeking a position with opportunities for continued growth. I am committed to utilizing my skills

WORK HISTORY

02/2022 to Current

Medical Assistant

Elite DNA Therapy Services, LLC – Fort Myers

Assisted with patient care

Helped patients with medical needs IE Prescription refills and insurance and pharmacy issues

Sanitized, restocked, and organized exam rooms and medical equipment. Obtained client's medical history, medication information, symptoms, and allergies.

Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Completed clinical procedures and gathered patient data for interpretation by physicians.

Remote-Customer Service Representative Continuum Global Solutions

08/2020 to 11/2022

11/2021 to 02/2022

Managed customer accounts

Created problem-solving technique to assist customers

Provided technical support

Took live phone calls

Investigated and resolved customer inquiries and complaints quickly.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Registered Behavior Technician Florida Autism Center – Fort Myers, FL

Learned specialized behavior approaches to implement behavioral strategies. Kept accurate records by documenting progress and adhering to the prescribed behavior plan.

Supported client using principles of applied behavior analysis.

Collaborated with the client's support system and other allied specialists to implement positive interventions.

Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.

Observed, monitored and recorded problem behaviors through accurate behavior- consequence data collection, graphs and anecdotal notes.

Key Holder

Gap Factory Store – Troy, MI

Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.

Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.

Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.

Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.

Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on. Streamlined opening and closing procedures as integral member of store staff. Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.

06/2019 to 03/2020

06/2017 to 06/2019

Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.

Marked-down clearance items and relocated merchandise to proper store areas. Trained newly hired sales team in upselling techniques.

Researched issues to obtain appropriate answers to customer inquiries.

Created and led sales promotions and advertising strategies to boost profits and bring in new customers.

Mentored new sales associates to contribute to the store's positive culture. Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Sales Associate

American Eagle Outfiters – Auburn Hills, MI

Helped customers locate products and checked store system for merchandise at other sites.

Prepared merchandise for sales floor by pricing or tagging.

Engaged with customers to build rapport and loyalty.

Answered customer questions about sizing, accessories and merchandise care. Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Maintained customer satisfaction with quick and professional handling of product returns.

Recommended accessories and complementary purchases to boost revenue. Processed product returns and assisted customers with other selections. Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Enhanced product presentation and promotional material displays, working alongside retail representatives.

Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.

Educated clients on current promotional offerings and products using persuasive selling tactics.

Provided positive first impressions to welcome existing, new and potential customers.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

EDUCATION

Greeted customers, offered assistance in finding requested items, and carried merchandise to the checkout line.

Maintained records related to sales, returns, and inventory availability. Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.

Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.

Increased sales by offering advice on purchases and promoting additional products.

Expected in 12/2022 Bachelors of Arts in Psychology: Psychology Florida Gulf Coast University - Fort Myers, FL

3.6 GPA

Dean's List [2019-2022]

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