SO Sara Oliver

Stockton, CA ***** 661-***-**** adq28i@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS Loan Processing

Insurance Knowledge

Legal compliance

Excellent Communication

MS Office

Multitasking Abilities

Statistical data gathering

Credit and collections

Records management

Multi-line Telephone Systems

Invoice Processing

Patient Scheduling

Student Records Management

WORK HISTORY PROGRAM ADMINISTRATOR 09/2020 to 05/2021 Indigo Career College Danville, CA

Improved success of program by making proactive adjustments to operations.

Managed transactions, invoicing and budgeting to decrease financial inconsistencies.

Aided colleagues, managers and customers through regular communication and assistance.

Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.

Networked with industry professionals to foster partnerships and identify new and improved solutions.

ADMINISTRATIVE ASSISTANT 05/2018 to 04/2019

Farley DDS Modesto, CA

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing. Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Verified insurance coverage to prepare for upcoming patient appointments. Enhanced office productivity by handling high volume of callers per day. Developed and managed accurate and confidential patient records. Called patients to confirm scheduled appointments day in advance. Communicated with patients regarding payments on outstanding accounts. Provided educational documents and pamphlets to patients. Prioritized incoming patients by degree of injury or illness. Carried out front office duties utilizing data entry skills in framework of medical database.

Organized paperwork such as charts and reports for office and patient needs.

Organized patient files and streamlined operations to improve efficiency. Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents. Received, recorded and addressed incoming and outgoing communication via telephone and email.

PRIVATE HOME HEALTH CARE PROVIDER & 09/2013 to 12/2016 ASSISTANT

Private Home Bakersfield, CA

Provided assistance to client by handling household cleaning duties, managing schedules and transporting to and from medical appointments. Cooked tasty, nourishing meals for patient to promote better nutrition. Encouraged patient to participate in safe physical activity to help boost mood and improve overall wellness.

Coordinated daily medicine schedules and administration to help client address symptoms and enhance quality of life.

Administered medication as directed by physician.

Assisted disabled client to support independence and well-being. Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Helped patient safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support. Monitored progress and documented patient health status changes to keep family & care team updated.

Checked vital signs on daily basis and communicated to family regarding patient behavioral changes.

OFFICE MANAGER AND DISPATCHER 01/2012 to 09/2013

Heros Plumbing Bakersfield, CA

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. Implementation of daily schedule including 35-50 jobs per day Coached new hires on company processes while managing employees to achieve maximum production.

Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Managed office operations while scheduling appointments for department. Evaluated employee records and productivity to assist in employee evaluations.

Maintained computer and physical filing systems.

LEASING AGENT 02/2011 to 01/2012

Locater Property Management Bakersfield, CA

Performed background, reference and credit checks as part of screening process of prospective tenants.

Escalated major issues to property manager for immediate remediation. Administered operations to handle needs of more than 300 tenants across 100+ property units.

Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns. Updated company website to highlight features of available properties. Distributed and followed up on tenant renewal notices. Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

LOAN SPECIALIST I 08/2000 to 12/2008

Countrywide Home Loans Van Nuys, CA

Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.

Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action. Submitted loan applications to underwriter for verification and recommendations.

Developed and maintained relationships with local real estate agents. Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.

Maintained strict confidentiality of bank records and client information. Explained very technical financial information to applicants in easy to understand language.

Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.

Monitored pipelines to track and log status of loans. EDUCATION High School Diploma 05/1998

Garces Memorial High School, Bakersfield, CA

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