GERRAD K. TAYLOR, SR.

adq260@r.postjobfree.com

865-***-**** (C)

Professional Summary

Skills

*Experienced Manager/Supervisor *Coaching Specialist

*Motivational Leader /Speaker *Team Player

Experience

Customer Service Representative

DialAmerica 03/2022- Current

Inbound customer service and sales

Duties: Assisting customers and prospective customers with various home warranty plans assisting in offsetting customer costs.

Collection Specialist

Wakefield & Associates 03/2018-07/2020

Inbound and Outbound calls – Direct customer, client and attorney consultations.

Duties: Attempts to resolve outstanding medical debts through medical insurance, settlements or direct full payment.

Company Commendations/Awards:

Employee of the Month – June 2019

Employee of the Year – 2019

Top Collector of the Month – April 2020

Designated company voice of iBot collection

Recorded voice of company voicemail

Appointment Setter

K-12 03/2017-01/2018

Inbound and outbound calls dealing directly with parents, students and school officials. Providing information and procedures, matching students with appropriate educational plans.

ABM/Senior Shift Manager

DialAmerica- Knoxville, TN 04/2007 to 01/2017

Duties included but were not limited to recruiting, coaching, sales retention, encouraging and empowering employees by providing an environment conducive to steady and increased productivity.

Additionally, my skills afforded me the opportunity to work successfully with multiple client/customer levels acquiring specific and specified goals; with a record of meeting and/or exceeding expectations. My exemplary work ethic, experience and skilled processing gained company attention and I became a company trainer, facilitating the development of congruent cross company procedures, processes and calibrated products.

Shipping and Receiving Manager

Marriott of Knoxville- Knoxville, TN

Duties included but not limited to efficiently logging incoming and outgoing guest and company packages, ensuring guest service materials were timely stocked/reordered, meeting with clients to ensure and assess product service and satisfaction. Additional overall assessment/survey to ascertain guest experience and Marriott brand satisfaction.

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