Customer Service Housekeeper
Resume:
Angela Williams
Housekeeper Supervisor - Morningside of Vestavia Hill
Birmingham, AL 35215
*************@*****.***
Work Experience
Director of Environmental Services
OakTrace Care and Rehab - Birmingham, AL
August 2021 to Present
Im responsible for the housekeeper and laundry department, in this role I assign different tasks to be performed on a daily,I also do scheduling,interview,inventory of the supplies,budget,term processing,walk around,check and inspect the area. Housekeeper supervisor
SSC Services for education - Birmingham, AL
October 2020 to August 2021
I work aside three other supervisor as we go to different building on campus to insure that campus is clean and sanitary for teachers and students. I hi-lo dust,sweep,mop, take out the trash,wipe all hard surface,clean the restroom make sure their stock with supplies. Housekeeping Supervisor
Caregivers of Pleasant Grove - Pleasant Grove, AL
November 2020 to March 2021
I oversee the housekeeper and laundry department,inspect all the room that is clean by the housekeepers including,common area, restrooms,offices and make sure the linen is put back out on the floor in a timely manner with the residents laundry. I keep up with all the inventory in housekeeping and laundry,I keep up with my spend down account by using Microsoft,workday,matrix system,I also handle the term and hiring process.
Housekeeper Supervisor
Morningside of Vestavia Hill - Birmingham, AL
March 2017 to March 2021
I'm responsible for working on all the floors in the building, my responsibility are making sure all common
areas are clean and presentable to the visitors and family, I also go do my rounds to see if the employees detail clean all there room on their floor in a timely manner,which is vacuum the floors, clean the bathrooms, sweep and mop the floors, wash linens,
make their
beds, hi - lo dusting and clean the rooms. I do inventory of all the housekeeping supplies and put the information on my spend down account, I communicate with customers accounts that deal with housekeeping, I'm over 10 plus housekeeper and maintenance, I do the hiring and term process. I'm very familiar with
workday, microsoft,talent inquiry,matrix system.
Facility storage housekeeper
U-Haul - Birmingham, AL
August 2013 to April 2018
Birmingham, AL -
My responsibility was to keep inventory of all the customer storages that is current or delinquent on their accounts, make sure all storage are clean and up to standards for the next rental, sweep, wet mop, dust mop the floors. Take out all the trash, including the trash left in the storage unit, hi-low dusting, walk the parking lot for trash and debris, detail the restroom, stock all the paper products, clean the mirrors, sink, toilet, pipes, baseboards, report any damages to supervisor. Accomplishments
Became lead after a year
Skills Used
Great customer service, people skills, excellent communication Housekeeper
Greenbriar Nursing and Rehabilitation Center - Birmingham, AL September 2015 to January 2017
Responsibilities
I detail clean the 3rd floor, which is long term care, I go into all the residents rooms, sweep, wet mop the floors, wash walls, hi-low dusting blinds, vents, windows sills, tv, dressers, night stands, empty trash cans, sanitize the sinks, toilet, replenish all the paper products, clean the mirrors.detail clean all the commons area, including the dining area.
Skills Used
Compassion, customer service, people skills, leadership, Environmental Technician
Children's hospital of alabama - Birmingham, AL
December 2013 to September 2015
Responsibilities
I detail clean emergency department room 25-49, waiting area, soil room, image, x-ray, nourishment room, nursing station, discharge and offices, by sweeping, mopping, sanitizing the sinks, counters, toilets, hi-low
dusting, polishing the stainless steel, empty the trash can, washing windows, mirrors, doors, baseboards and helping out in other when short handed. Accomplishments
I was the lead floater
Skills Used
Customer service, leadership, team player, dependable, compassion, positive attitude Environmental Service Tech I/Maintenance
Lakeshore Foundation - Birmingham, AL
June 2008 to July 2013
Polished furniture and metal fixtures, Gathered and emptied trash and recycling bins, Set up and take down chairs and tables after every event.Scraped gum off of hard surfaces and carpet, Dusted furniture, walls,
machines and equipment, Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.Cleaned dormitories, athletic buildings, lab and research areas, break rooms,
including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs, Maintained all janitorial equipment in a clean, safe and operable condition, Cleaned and returned vacant rooms to occupant-ready status.Operated incinerators and trash compactors to dispose of garbage.Stocked
toilet tissue and paper towels, as well as other restroom supple, Maintained locker rooms, lounges and back of house areas, Supplied guests with extra towels and toiletries when requested, Informed supervisor when supplies are low, Cleaned and dusted cobwebs on light fixtures, baseboards and window
sills, Emptied all trash cans and replaced
liners, Traveled to and from work sites in a timely manner.Responded to staff requests for building and maintenance repairs and cleanups.Moved and carried equipment and furniture, Removed breakfast and lunch
garbage after each meal period.Cleaned and maintained bathrooms and showers and sweep and mopped
floors.Safely operated
equipment such as vacuum cleaners, floor buffers and carpet machines. Housekeeper
Armark Management Services LP - Birmingham, AL
January 2006 to April 2008
Detail clean the O.R rooms and recovery rooms, restrooms and offices by empty all the trash cans, sanitize all the furniture, equipment, counters, tables, restrooms, also had to scrape gum off hard surfaces and carpet, dust
mop and wet mop the floors, hi-low dust.
Housekeeper
Four points by Sheraton - Birmingham, AL
October 2006 to January 2007
Hand dusted and wiped clean office furniture, fixtures and window sills, Removed finger marks and smudges from vertical
surfaces and the exterior surfaces of lighting fixtures, including glass and plastic enclosures, Operated incinerators and trash
compactors to dispose of garbage, Emptied and cleaned all waste receptacles, Stocked toilet tissue and paper
towels, as well as other restroom supplies, Supplied guests with extra towels and toiletries when requested, Informed supervisor when supplies were low, Replenished guest supplies and amenities, Stock room attendant carts with supplies, Remove trash and dirty linens from room attendant carts, Sweep and vacuumed floors, hallways and stairwells.Delivered special request items such as cribs to guest rooms, Replenish hotel amenities such as drinking
glasses and writing supplies, Cleaned rooms to the satisfaction of all clients, Cleaned and returned vacant
rooms to occupant-ready status.
Custodian Worker
Kellermeyer Building Services, LLC - Birmingham, AL October 2001 to November 2003
Work inside the Eastwood and Century Plaza mall, inside of JCPenney and Parisian department stores.Sweep and vacuumed floors, hallways and stairwells, Informed supervisor when supplies were low, Stocked toilet tissue and paper towels, as well as other restroom supplies, Operated incinerators and trash compactors to dispose of garbage, Emptied and cleaned all waste can, Spot cleaned
carpets using industrial carpet cleaner.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures, Sweep and damp-mopped private stairways and hallways, Cleaned and dusted cobwebs on light fixtures, baseboards and window sills, Removed finger marks and smudges from vertical surfaces,
including doors, frames and glass partitions, Scraped gum off of hard surfaces and carpet.Dusted furniture,
walls, machines and equipment.Notified building managers about needed repairs and replacement equipment.Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.Polished
furniture and metal fixtures.
Lab animal tech
animal resources program - Birmingham, AL
August 2000 to October 2001
Responsible for receiving the lab animal and putting them in the right area and cages with fresh bedding and food, also keeping inventory of how many is still alive or had decease and going to other building to make sure
labs and research area was clean up to standard
production line worker
Production Line Worker
Delphi Automotive System - Gadsden, AL
February 1998 to October 2000
Changed equipment over to new product.Actively suggested operational improvements to enhance quality,
improve
production times and reduce costs.Maintained proper stock levels on a line.Set up and operated production equipment in accordance with current good manufacturing practices and standard operating
procedures.Started up and shut down processing equipment.production had to leave the line in 163 second, make sure the tape was taped around the conduit for shipping of the car harness.Team leader and Floater for the line in 12 months.
Education
High school or equivalent in Customer Service
Gadsden High School - Gadsden, AL
September 1992 to May 1996
Skills
• Housekeeping Supervisor (5 years)
• Hospital (2 years)
• Janitorial (10+ years)
• Cleaning Experience (10+ years)
• Supervising Experience (5 years)
• Custodial Experience
• Housekeeping Management
• Manufacturing
• Maintenance
• Hi-Lo Experience
• Commercial Cleaning
• Laundry (5 years)
• Assembly
• Leadership
• Management
• Environmental services
• Customer service
• Mentoring
• Microsoft Office
• Microsoft Excel
• Facilities maintenance
• Microsoft Word
• Microsoft Powerpoint
• Time management
• Budgeting
• Cleaning
• Polish
• Floor care
• English
• Management
Assessments
Basic maintenance and repair — Familiar
April 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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