Customer Service Teller

Esther L. Kerr

Phone: 631-***-****

E-Mail: ************@*****.***

Professional Summary

Seasoned, goal-oriented professional with 27 years of credit union and commercial banking experience. Successful managing the delivery of various financial products and services. Extremely knowledgeable in multi-faceted banking operations. Relentless commitment to service excellence and customer satisfaction. Staunch advocate for professional development and promotion opportunities for all personnel. Ethical, conscientious leader with a proven history of cultivating diversity and inclusion in an environment of professionalism, respect, and trust. Employment History

Head Teller / Financial Service Rep Suffolk Federal Credit Union 2/2009 – 6/2021

• Responsible for supervising, mentoring, coaching, interviewing and training tellers.

• Maintained an efficient teller line by consistently monitoring teller transactions for errors and audit issues.

• Ordered cash and prepared daily and monthly activity reports for managers.

• Consistently reached and/or exceeded personal sales goals and assisted other tellers in achieving their goals.

• Responsible for daily scheduling, cash management, vault, reports and monthly audits.

• Processed daily Vault and ATM audits.

• Cross-trained in Customer Service to assist members with opening and closing accounts, wire transfers, certificates of deposit, stop payments, transaction disputes, and other duties as directed or assigned. Senior Teller Bank of America 2/2006 – 11/2008

• Supervised and coordinated activities of employees engaged in receiving and paying out money while keeping records of all financial transactions.

• Instrumental in balancing all teller cash drawers to ensure accuracy each day and minimize losses.

• Trained new tellers in customer service and standard banking procedures to ensure uniformity of services provided and reduce customer frustrations.

• Consolidated and balanced daily transactions.

• Monitored and reviewed financial institution's security procedures and controlled access to the vaults to protect bank from fraud.

Head Teller Amalgamated Bank of New York 3/1996 – 9/2005

• Led teller team of 6 associates while ensuring business operations were handled effectively, adequate staffing levels were maintained, training initiatives were executed and safety/risk management procedures were followed.

• Performed general teller duties, as needed, including handling cash, balancing drawers.

• Processed daily Vault and ATM audits.

• Maintained proper cash limits, cashed checks, accepted deposits, processed withdrawals, issued/redeemed bonds and sold official instruments.

• Cross-trained in Customer Service to assist customers with opening and closing accounts, wire transfers, certificates of deposit, stop payments, transaction disputes, safe deposit boxes, and other duties as directed or assigned.

• Consistently provided excellent customer service by building relationships and enthusiastically assisting customers.

• Trained teller line associates on banking procedures to ensure consistency within the Branch. References

Available upon request

Contact this candidate