Medical Assistant Customer Service

SHANNA DIXON

**** ********** ****** *****, **, **456 · 347-***-****

**************@*****.***

Service oriented individual with over 12 years of healthcare experience. Motivated individual with strong organizational and leadership skills. Areas of expertise include training, multi-tasking, and handling multiple phone lines, working well within a team and being a talented team leader.

Summary of Qualifications

Bachelor of Arts: Health Care Administration- Long Term Care

Dedicated and engaged individual who has worked with diverse clients to improve their quality of life

EXPERIENCE

JUNE 2021-PRESENT

HOPE HOME CARE, DIRECT SUPPORT PROFESSIONAL

Assist residents with activities of daily living

Accompany resident to M.D. appointments, on trips, on home visits, and within the community

Administer medication to residents

Collaborated with care team to provide the clients with appropriate goal plan

DECEMBER 2020- MAY 2021

SHIFT MONITOR, MCCALL FOUNDATION

Assist with compliance by monitoring activities, curfew, and adherence to program regulations. Document in the log and inform the Senior Director of any problems or concerns;

Conduct an orientation to the building for all residents (i.e. emergency exits, procedures for trash removal, laundry, etc.);

Take toxicology screenings of clients;

Co-facilitate AM and PM groups;

Monitor security cameras; and

Other duties as assigned

JULY 2018-SEPTEMBER 2019

SURGICAL SCHEDULER, LITCHFIELD HILLS ORTHOPEDIC ASSOCIATES

Insurance Verification

Call patients to schedule surgery

Retrieve requests from surgical grid

Prepare consent paperwork

Meet patients and collect information about past medical procedures

Prepare surgeons bag for surgery

Answer patient questions in portal

Collaborate with patient’s personal care team to provide the best quality of care

MARCH 2014 – NOVEMBER 2017

INBOUND OUTBOUND QUEUE ASSOCIATE, Aetna

Worked closely with the PA nurse to process authorizations such as Adult Day Health, DME's and Emergency Response Systems

Approved services that do not require a medical review in accordance with the plan benefit

Used Aetna Systems such as Qnxt (Billing Systems), Dynamo (Case Management System)

Trained New Reps

Performed Audits at the beginning of each month

Assigned FIDA Phone Line answered all calls coming into the plan regarding FIDA Plan

DECEMBER 2011 – MARCH 2014

DIRECT SUPPORT PROFESSIONAL, Creative Lifestyles

Assist residents with activities of daily living

Accompany resident to M.D. appointments, on trips, on home visits, and within the community

Administer medication to residents

Collaborated with care team to provide the clients with appropriate goal plan

JULY 2008-DECEMBER 2011

HOME ATTENDANT CARE, PROGRESSIVE HOME HEALTH

• HHA/PCA

• Aiding the patient in the home

• Carrying out personal care and housekeeping tasks and accompanying patients to doctors’ visits and throughout the community

EDUCATION

JULY 2013

BACHELOR OF ARTS DEGREE, Monroe College

OCTOBER 2017

MSW PROGRAM, WALDEN UNIVERSITY EGD 2022

GPA: 3.88

CONCENTRATION: GERONTOLOGY, CHILDREN AND FAMILIES

GRADUATE COURSEWORK

CHANGING LIVES, CHANGING SOCIETY: INTRODUCTION TO SOCIAL WORK

ESSENTIAL SKILLS FOR SOCIAL WORK PRACTICE

HUMAN BEHAVIOR AND SOCIAL ENVIRONMENT I, II

DIVERSITY HUMAN RIGHTS AND SOCIAL JUSTICE

SOCIAL WORK SKILLS LAB 1

JUNE 2009

MEDICAL ASSISTANT PROGRAM, SANDFORD BROWN INSTITUTE

SKILLS

Certified Medical Assistant

CPR Certified

Proficient in Microsoft Word Applications, Excel and Power point

Excellent Phone Etiquette

Customer Service Experience Clinical asepsis and urinalysis,

Type 50 WPM

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