SJ

SHARNETTE JONES

adq24r@r.postjobfree.com

Entry-level Courier with well-established knowledge of local routes. Calm and focused even under pressure. Offers well-developed skill set and proactive demeanor. Deadline-oriented Courier offering well-developed skills in delivery, pickup and customer service. Pursuing position in busy organization where focus and dedication are highly sought. Detail-oriented Courier seeking managerial-level position with large courier company. Ability to manage complex routes with excellent organization skills. Experienced managing and dispatching courier teams. Delivery and pickup

Coordinating efficient routes

Message delivery

Delivering time-sensitive specimens

Relationship building and rapport

Vehicle inspections

Licensed driver inin New

Clean driving record

FedEx ManhaĴan, NY

Delivery Courier

09/2013 - 01/2018

Created delivery routes based on destinations and timelines to maintain efficiency.

Delivered items to customers and presented invoices for payments. Communicated effectively with dispatch regarding delivery progress and route detours.

Maintained accurate inventory of products and materials using [Software]. Answered customer questions regarding products and resolved issues with order accuracy and quality.

Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.

Inspected and monitored delivery vehicle and performed basic maintenance.

Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.

Used strong time management skills to coordinate deliveries in timely manner.

Marshall clothing store Chesapeake, VA

Loss Prevention Officer

04/2010 - 01/2013

Monitored and supervised customer's activities in store to detect signs of aĴempted theft.

Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.

Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.

Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.

Implemented both individual and group training for executive and loss prevention personnel.

Summary

Skills

Experience

Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft. Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.

Decreased loss by facilitating training programs on loss prevention, policies and operations.

Norfolk sheriff department Norfolk, VA

Deputy Sheriff

06/2006 - 07/2010

Conducted debriefings for arrested subjects to obtain information pertinent to investigations.

Prepared detailed documentation of felony-level property and violent crimes investigations.

Gathered and recorded data including evidence and witness statements for over 1 cases.

Analyzed and evaluated information to determine appropriate course of criminal prosecution.

Participated in discussions with personnel to address job performance. Accurately analyzed and evaluated criminal prosecution information while processing crime scenes.

Interviewed subjects, targets and witnesses for information verification and corroboration.

Avis Budget Group Inc. Virginia Beach,

VA

Data Entry Clerk

04/2003 - 06/2006

Input client information into spreadsheets and company database to provide leaders with quick access to essential client data. Compiled statistical information for special reports. Maintained records by creating monthly reports, closing terminated records and performing chart audits.

Identified and corrected data entry errors to prevent duplication across systems.

Obtained scanned records and uploaded into company databases. Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.

Updated departmental standard operating procedures and database to accurately reflect current practices.

Reviewed and updated account information in company computer system.

Maintained quality levels above prescribed minimums to support team productivity and efficiency.

Identified errors in data entry and related issues by mentioning to supervisors for resolution.

Identified system and account issues to quickly and accurately resolve. Translated wriĴen documentation and notes into emails and other types of correspondence.

Weequahic High School Newark, NJ

High School Diploma

06/1992

Education and Training

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