Floor Staff Customer Service

Tina Bhateja, PharmD, RPh, B.S.

Pharmacist License

California Registered Pharmacist License (RPh)

Education

PharmD (2018) University of the Pacific

B.S. (2010) University of California at Davis

Biological Sciences

Certifications

APhA Immunization Training (2015)

American Heart Association BLS/CPR training (2020) American Heart Association ACLS Provider (2022)

Pharmacist’s Letter Bloodborne Pathogens Training

(2015)

Workplace Answers HIPAA Training (2015)

NPI (2022)

Skills

• MTM

• Risk mitigation

• Quality assurance

• Formulary development

• PK dose adjustments &

drug monitoring

• Antibiotic stewardship

• EHR Software: Cerner,

Epic, Maxor

• MS Office, Adobe Suite

• Compounding (USP

guidelines)

• Statistical Analysis

• Strong quantitative skills

• Attention to detail

• Accurate drug

dispensing

• Pharmacy law & ethics

• Accurate and efficient

prescription verification

• Immunization

• Counseling

• Managed drug inventory

• Drug utilization review

• Drug inventory

management

• Pharmacologic &

nonpharmacologic

recommendations

• Medicare/Medicaid

• Business management

• Exceptional customer

service & communication

• Rapid problem solving &

time management

• Professional journal,

technical procedures,

guidelines and protocol

analyzation

• Ability to multitask

Work Experience

Pharmacist 1

California Department of Corrections and Rehabilitation (February 2021 – February 2022, 1 year contract)

• Worked in a variety of setting including acute (inpatient) care, skilled nursing facility and emergency room

• Verified orders for accuracy and completeness in a high-volume setting

• Immunized patients with strict adherence to APhA protocols

• Consulted with an interdisciplinary team of health care providers

• Managed drug inventory levels, ordered medications and supplies, verified deliveries against purchase orders and resolved any discrepancies

• Omnicell cycle counts, restocking, and inventory management Staff Pharmacist

CVS (Jul 2020 – January 2021)

• Immunized patients with strict adherence to APhA protocols

• Verified prescriptions for accuracy and completeness in a high-volume setting

• Efficiently communicated with staff, technicians and customers

• Counseled patients on medication use while recommending alternative treatment when appropriate Project Manager for Script Your Future

University of the Pacific (Sep 2015 – May 2018)

• Utilized graphic design skills to create logos, banners, and informational flyers

• Developed outreach programs to educate patients about the importance of drug adherence

• Established a Script Your Future week to increase awareness of medication adherence Licensed Pharmacy Technician

Medicine Shoppe Pharmacy, Livermore, California (Jan 2014 – Jun 2015)

• Assisted in implanting a new inventory ordering and monitoring software that resulted in easy access, less waste and time savings

• Improved overall experience through the addition of a patient roadmap

• Accurately compounded, filled and delivered medications

• Managed and updated patient profiles

Manger and Business Operator of a Small Business

Foto Shop, Danville, California (May 2001 – Jun 2019)

• Directed full operation of a small business for many years while owner was out of the country

• Improved business model by analyzing most profitable services

• Increased revenue by over 40 percent and net income by 20 percent Math and Science Tutor

Club Z!, Danville, Tutoring Club, Danville / Educational Resource Consultants, Danville, Partners in Learning, Davis / Diablo Valley College Math Lab, Concord (Jan 2007 – Jan 2015)

• Strong quantitative skills: Math (up to Calculus) and science (up to Organic Chemistry) & SAT

• Rapid problem solving, attention to detail, critical thinking and effective communication Publication

Tina Bhateja, Jonathan M. Saxe, Lewis E. Jacobson, Courtney D. Jensen. The Interrelationship Between Depression and Hemoglobin: Men Are Affected More Than Women.

• Thematic poster presented at: 2018 ACSM National Conference May 31, Minneapolis, MN. Published in: Medicine & Science in Sports & Exercise, 50(5): 250. Research

Cottage Health System (Sep 2017 – Nov 2017)

• Collected and analyzed patient charts with strict adherence to HIPAA protocols

• Ran statistical analysis to establish safe use & cost-effectiveness protocols for various high-risk antibiotics such as ertapenem and dalbavancin

Lonnerdal Lab, University of California at Davis (Mar 2009 – Jun 2009)

• Strict adherence aseptic technique & laboratory protocols (USP guidelines) in handling human tissues, preparing buffer solutions, IR & NMR spectroscopy, PCR gels & affinity chromatography Professional Training

Hospital

Goleta Valley and Santa Ynez Cottage Hospitals (Aug 2017 – Sep 2017)

• Collaborated with the antimicrobial stewardship to monitor & implemented procedures for correct antibiotic usage and presented findings at grand rounds

• Presented to an interprofessional team on the correct use of prophylactic antibiotics during surgery Doctors Medical Center, Modesto, California (Aug 2016)

• Drug inventory management: unit dose, floor stock, automatic dispensing cabinets including Omnicell, ScriptPro & Pyxis

• Streamlined system to rapidly fill a high volume of medications

• Worked along the health-system board to generate cost-effective guidelines using FOCUS-PDSA Santa Barbara County Health (Jan 2018 – Feb 2018)

• MTM at diabetic satellite clinics to identify patient medication errors and duplicate drug therapy to optimize therapeutic outcomes

• Worked alongside a Nutritionist and Pharmacist at the satellite diabetes clinic to help patients better understand their disease state and medications

• Monitoring inventory of the automatic dispensing cabinets and drug stock Internal Medicine

Santa Ynez Cottage Hospital (Feb 2018 – Mar 2018)

• Risk mitigation: developed a protocol for the safe use several drugs (including alteplase)

• Pharmaceutical patient care plans involving pharmacokinetic parameters and monitoring

• Discharge counseling and medication reconciliation

• Responded to code blue and trauma alerts in a timely manner to give drug therapy options Ambulatory Care – Oncology

Ventura County Medical Center (Nov 2017 – Dec 2017)

• Informational presentations to entire floor staff on novel oncology drug use

• Worked alongside a team of Pharmacists to ensure that all biologic and oncology preparations are dispensed in an accurate and safe manner

• Participated on multidisciplinary disease site teams (including the P&T committee) to modify formulary alternatives and therapeutic interchange

Critical Care

Cottage Health System (Apr 2018 – May 2018)

• Updated hospital electrolyte replacement protocols to follow Joint Commission guidelines

• Revised drug ordering systems on EPIC as new information was released from drug manufacturers

• Presented findings at daily rounds with Surgical ICU, Oncology Pharmacists, Internal Medicine and the Antibiotic Stewardship team

Geriatric Practice

Creekside Care Center, Stockton, California (Apr 2016 – Jul 2016)

• Quality assurance: developed protocols for high alert medications using ISMP guidelines

• Coordinated with a multifaceted team to help reduce a paper-only tracking system Retail Practice

Safeway, Walnut Creek, California (Dec 2016 – Jan 2017)

• Pharmacologic and nonpharmacologic recommendations to provide excellent customer service

• Monitored drug inventory levels & verified deliveries against purchase orders

• Communicated with insurance providers and prescribers to find the most cost-effective drug for patients Safeway, Danville, California (Jan 2016 – Apr 2016)

• Verified patient data and billing information

• Transferred and received prescriptions from other pharmacies

• Patient counseling and immunizations

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