Customer Service Center Representative

Diamiyan Collick

****A HIbernia Drive Cell: 614-***-****

Columbus, Ohio 43232 Email: ***************@*******.***

Objective: Over 10 plus years of customers service experience in the collections area. Seeking a supervisory or lead position in the field of retail lending and financial services.

Education: Hondros College Columbus, OH

Certificate of Mortgage Lending Principals and Practices

Completion: June 2008

Walnut Ridge High School Columbus, OH

College Preparatory Curriculum

Graduation: June 2003

Work Experience:

Collections Call Center Agent November 2017 – November 2018

Alliance Data, Inc. Columbus, OH

·Provided customer service to customers with overdrawn accounts and persuade customers to make payments and set up installment plans.

·Contacted debtors by telephone and mail correspondence regarding collections and payment.

·Issued interest penalties on overdue accounts.

·Reconciled accounts and balance transactions for completeness, accuracy, and made necessary adjustments in the debt collection system.

Patient Account Call Center Representative February 2015-November 2017

OhioHealth, Columbus, OH

·Specialized in oral communication in resolving and defusing irate callers, maintaining professionalism, and thoroughly answering the customer request while abiding by the company's policies and regulations.

·Analyzed files, reports, and information systems and databases to update information and maintain data integrity and compliance.

·Interfaced with multiple computer systems, including Microsoft Excel and DOS systems, to post account notes, input financial, fund, and accounting codes, and provide customer account update.

·Ensured compliance and familiarity with Fair Debt Collections Practices, department policies and procedures.

Deposit Account Collections Representative December 2012-Febuary 2015

JP. Morgan Chase Polaris, OH

·Provided inbound and outbound telephone customer service to customers with overdrawn accounts.

·Resolved delinquent accounts and obtain payments from customers.

·Defused irate customers in regards to customers’ issues and elevated to higher departments per guidelines.

Sales Associate November 2012 – January 2013

Louis Vuitton Retail Store (Seasonal) Columbus, OH

·Performed successfully in high volume and fast paced environment during the holiday season.

·Provided face to face customer service to clients in a retail environment.

·Provided customer service and assist customers with their tastes and preference in a sales atmosphere.

·Performed daily inventory control and stocking of products.

Customer Service and Sale Representative April 2011 – November 2012

Discover Financial Services New Albany, Ohio

·Provided exceptional customer service and courtesy to customers in confrontational situations.

·Identified and resolved clients’ accounts information and assist with customer impact issues, account updates, analyzing customer’s accounts.

·Attained a full understanding of the Call Center phone system; able to utilize the call status codes correctly and efficiently.

·Ensured compliance with department policies and procedures.

·Marketed products for Discover Card and provided additional services in regards to obtaining sales goals for the department.

·Interfaced with internal customers of the company and performed in team-player environment.

Customer Service Representative May 2006 – October 2010

Safelite Auto Columbus, OH

·Administered and filed timely claim adjustments to assist per insurance companies and clients.

·Interacted and provided customer support to third party contacts such as insurance companies

·Attained a full understanding of the Call Center phone system; able to utilize the call status codes correctly and efficiently.

·Provided exceptional customer service and courtesy to customers in confrontational situations.

·Scheduled glass replacement and repair appointments for clients through Safelite’s subsidiaries.

SPECIAL SKILLS, EXPERIENCE AND ABILITIES:

·Customer Service Background

·Retail sales and customer service experience

·Effective problem-solving skills

·Flexible, team-player

·Strong oral and written communication skills

·Ability to interact with the public in a positive and professional manner

·Proficient in Microsoft Word, Excel, Access, and PowerPoint.

References: Available Upon Request

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