Freelance Writer Customer Service
Resume:
M. Erica Gennarini
Princeton, NJ *****
*********@*******.***
EMT: 2009-present: Provide EMT services for events, especially horse shows.
Customer Service Associate: Wawa, Montgomery, NJ. 2017- 2019: Responsible for providing exceptional customer service, managing deli, coffee and snacks, running register stocking and facing store.
Co-Manager, Princeton Orchards Apartments, Dayton, NJ 2011-2016: Responsible for all aspects of running 120 unit apartment complex. Duties include, but not limited to: leasing apartments, handling tenant complaints, managing staff, purchasing, billing, processing rent checks, handling all marketing, correspondence, and dealing with contractors, running office.
Awards: NJAA Excellence in Property Management 2012, 2013, 2014
NJAA Leasing Agent of the Year for NJ 2014, 2015
Per Diem EMT, South Brunswick First Aid Squad, Kendall Park, NJ 2013: Respond to 911 calls, treat and transport patients as necessary, handle radio communications, and write reports.
Volunteer EMT, Princeton First and Rescue Squad, 2009-2012: Respond to 911 calls, treat and transport patients as necessary, handle radio communications, and write reports.
Receptionist, LLaurel Salon, Hillsborough, NJ 2007-2009: Book client appointments, check in and checkout clients, assist stylists, maintain inventory, order products as needed.
Sales Associate, Stitching Horse Saddlery, Princeton, NJ 2003-2005: Assist customers and manage inventory.
Assistant Manager, Men’s Department, I Magnin, Rockville, MD: Manage department, assist customers, handle inventory, and assist other departments as needed.
Other Work Experience
Freelance writer/editor/publicist 1994-present: write newspaper and magazine articles, and reports, develop and implement creative marketing strategies for a diverse worldwide clientele, and authored a book published by Random House.
Radio News and Sports Reporter for several radio stations in NY and NJ: Conduct interviews, write stories, anchor on-air news and sports casts.
Speechwriter, NJ Department of Environmental Protection: Wrote speeches for the Commissioner, articles for NJ Outdoors Magazine, and ran NJDEP Speakers Bureau.
Education BS Journalism, Syracuse University MS Urban Planning, Rutgers
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