Mortgage Professional
Resume:
MELINDA SUE GUERRERO
***** ********** ***, ****** ******, CA 92553
********************@*****.***
PERSONAL SKILLS
I am highly motivated, hardworking, dependable, energetic, and a professional with over 24 years’ experience in Retail, Wholesale, Builder and Private Mortgage Lending Industry.
Experienced in processing Conventional, Purchase and Refinance loans, Non- Conforming, Conforming, Private Mortgage Banking, FHA, and VA loan transactions. Licensed Notary
Public Commission #2267551 in CA.
PROFESSIONAL GOALS
I am seeking an opportunity for development and growth in different areas of the Escrow/Title/ Builder/Mortgage industry. I intend to strive in an environment that will give
me the opportunity to gain new skills while utilizing my current skills. I look forward to working with a team in a professional atmosphere that conveys a positive attitude and is goal
oriented.
Technical Skills
DU, LP, DO, GUS, Microsoft Word, Excel, PowerPoint, Outlook, FHA Connection, Residential Direct Appraisal Site, Typing 55 WPM, Windows Proficient, Lotus notes, Netscape Navigator, Excluded Party List System, Limited Denial list, Credco Credit, VA Home Portal, FHA Portal, SAM Government Name Search, LDP GSA – Government Search, STMP Partners, CORE – Wells Fargo Mortgage System, Empower, Encompass – Cal-Atlantic Mortgage System, ResWare Escrow Title System, Homeowners Association Document Systems, License Notary public State of California. PROFESSIONAL EXPERIENCE
LoanDepot 4/2021 to Present
Processor III Remote
Responsibilities:
Processing FHA, Conventional, VA, VA Streamlines, USDA, both Purchase, Refinance and Builder loans. Maintaining a pipeline of 15-50 loans, closing between 15-25 but not limited to more monthly. Communicate and respond to Internal Operations, LO, Underwriters, Funding/Closing. External communication to Borrowers, Title/Escrow companies, Insurance agents, East Coast Attorney, Paralegals. Employers, Credit/Financial Companies. Review loan applications for initial review for accuracy and completeness. Ensure loan submission is meets all state and federal requirements. Review, Income, Credit, Assets and Collateral for submission to Underwriting for loan approval. Once loan is approved request any documentations from all related parties for final loan approval/CTC. Complete Welcome calls to the borrowers and maintain full communication from beginning to closing of the loan transaction. Have weekly pipeline calls with Operations, U/W, Loan Officers, Loan officer assistants, Closing and 3rd parties to maintain full communication of the status of each loan. Order all internal documents from internal and 3rd party companies – IRS Transcripts, FHA Connection, VA Portal, Credit supplements, Appraisal report, WVOE’s and VOE. Re-Disclose if rate lock or loan changes have changed. Request change of circumstance if tolerance is out of compliance.
Run Mortgage Systems – DE, LP, DP, GUS, Fraud Guard, Credit report, and internal Mortgage System such as Encompass, Empower, CORE, according to company Mortgage system.
Freedom Mortgage 9/2020 4/2021
Loan Processor III Permanently Remote
Responsibilities:
Excellent Customer Service. The Customer Advocate is the primary point of contact for customers and real estate agents, and may act as liaison between the borrower,
underwriter and loan advisor. Is required to adhere to established service level agreements and provide periodic status updates, and timely return all incoming inquiry calls. Verifies,
compiles, and types application information for mortgage loans and or titles: Performs a general evaluation of the residential loan application file to verify that application data is complete and meets established standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment and marital status. Recommends that title and loan not meeting standards be restructured or denied. Submit to Underwriting when Appraisal, Title and Credit are in. Provides quality loan processing, reviewing files for adherence to underwriting standards, and ensuring completeness prior to submission for underwriting for approval. Submits approved mortgage loan file to the Mortgage Loan Closer for settlement. Records data on status of loans, including number of new applications and loans approved, canceled, or denied, using
computer Responsible for closing 15-25 loan closings per month but not limited to. Utilize Outlook Calendar to provide follow up to customers and agents on and active loans.
Wells Fargo Home Mortgage 1/2020 – 9/2020
Mortgage Funder
Responsibilities:
Closing/funding process after assignment which includes reviewing assigned pipeline to anticipate estimated closing date; preparing loan documents; entering loan information into
system; verifying funding; possibly clearing stipulations; may communicate with Settlement Agent, and/or 3rd parties. Funders at this level primarily handle complex to moderately complex
loan types and do not communicate with customers. Average monthly funding’s 25-40 loans.
Paramount Residential Mortgage Group 9/2019 12/2019 Post Closing Specialist:
Responsibilities:
Handles telephone calls and email communications from both internal and external customers for clearance of specific post-closing and post-purchase issues as directed by manager. Liaises
with originating PRMG Branch Personnel, Title/Escrow/Closing Agents concerning follow-up of post-closing documentation needed to successfully sell loans to Investors. Coordinates and
communicates with internal departments in obtaining documents to clear/cure presented issues by Investors. Maintains accurate and current information on status of loan files for clearance of
deficiencies. • Reviews completed work and monitors quality on a regular basis. • Ensures that good business practices are promoted in a courteous, effective, efficient and timely manner.
Home Care Provider 9/2018 9/2019 Self Employed
Responsibilities:
Ensure patient has meals, breakfast, lunch and dinner Vitals and medication taken daily, Commute patient to Medical appointments, grocery stores and business errands as needed Certified in First Aid, CPR and Dementia. Workway Austin, TX
Visio Lending Temporary Employment 5/2018 6/2018 Disclosure/Closing Coordinator Relocated to California
Responsibilities:
Coordinate closing with Escrow Officer, Notary Public and Borrowers on purchase and refinance transactions Prepare closing documents for Escrow and Notary public Audit loan docs after loan signings to ensure accuracy Keep solid communication with all internal parties, loan Officers, Closing team, Underwriters and Managers Ensure closing loans did not get delayed and follow up on any loan documents that needed corrections be corrected within a timely matter to ensure loan closings on time.
Stewart Title Austin, TX
Escrow Assistant 5/2017 – 4/2018 Company Closure Responsibilities:
Process and quality check all documents from lenders and attorneys for accuracy Prepare Title Company closing documents in timely and professional manner Ensure complete and accurate packages are submitted for approval Respond to inquiries from borrowers, lenders and attorneys to resolve discrepancies Prior to closing, call and confirm with lenders how the packages are being sent. On purchase closings, call at least 48 hours prior to closing date Work to build strong partnerships with local lenders, realtors, attorneys Notarize legal and loan documents, order mortgage and any lien payoffs Order new HOA documents
and resale HOA documents Order property surveys and home warranties Receipt in earnest money deposits and funds to close deposits and verify wire information
M/I Homes Builder Group Austin, TX
Mortgage Specialist 6/2016 2/2017
Responsibilities:
Gathering and analyzing necessary documentation from applicant(s), credit bureaus, employers, and various creditors to verify financial information and credit standings Review, organize, and collate application and loan information to ensure timeliness and accuracy in providing a use able credit file to be submitted to underwriting for approval. Pull and review pipeline reports at the start of each day. Enter loan information into the loan origination system and update the estimated closing dates and file status dates as received. Review new loans, order all third-party documentation and send a needed items list to the Borrower and Loan Officer within 3 business days of receiving the file. Assist with special projects as requested and perform additional duties as required. Able to close 25-40 loans per month. Communicate with applicant(s), underwriters and/or creditors to resolve problems or questions regarding application information Cal Atlantic Mortgage Home Builders Austin, TX
Formerly Standard Pacific Mortgage & Ryland Homes Home Loan Processor Austin Builder Group 3/2015 6/2016 Company Merger laid off Responsibilities:
Pull and review pipeline reports at the start of each day. Enter loan information into the loan origination system and update the estimated closing dates and file status dates as received.
Review new loans, order all third-party documentation and send a needed items list to the Borrower, and Loan Officer within 3 business days of receiving the file. Analyze credit, review
asset statements, review income documents and calculate figures such as income from paystubs and tax returns, loan percentages, and debt ratios. Obtain and provide sufficient documentation
in the oil that meets any Investor specific guideline for each loan product type. Send Borrowers “Conditional Approval Letter” listing Underwriting Conditions within 3
business days of receiving the Conditional Approval. Review underwriting conditions upon approval and communicate to the Borrower and Loan officer the required documentation needed to receive a clear to close on the file. Communicate clearly and professionally with all clients, internal staff and other associated external agencies to
facilitate all processing issues in a timely manner. Document Conversation Logs in the loan origination system documenting all work performed on files as well as all correspondence with
Borrowers, Loan Officers and Loan Officer Assistants. Attend and participate in all required Processing training and meetings. Work in a fast-paced environment and successfully meet processing expectations set by Builder Contractor close dates and purchase contract close dates and/or refinance lock dates. Provide a high level of processing support to experienced Loan Officers requiring
additional assistance on a high volume of complex files. Provide guidance as needed, utilizing past training and experience to other Processors in the Company to support the entire Processing Team. Other duties and responsibilities as assigned
Wells Fargo Home Mortgage Builder Group Austin Retail Group Austin, TX Home
Loan Processor Team Lead 5 Retail 3/2014 – 3/2015 – Region Mergers Office relocating to the Houston, TX Area. Could not relocate at the time. Responsibilities:
Responsible for Processing Conforming/Non-Conforming, Conventional and Government FHA VA Purchase and Refinance Transactions. Strong communication with Borrowers, Builders, Mortgage Loan Officers, Title officers or Attorneys and internal operations Monitor and distribute pipelines to Home loan processors to ensure Purchase transactions get a clear close within 25 days. Monitor pipelines for upcoming rate lock expiration, closing dates and suspense loans Communicate with the fulfillment team, Loan Officers, Branch managers, Processors and Area processing manager to ensure loans are moving and loan notes are fully updated. Monitor pipelines for Regulation B loans and ensure that loans that have been submitted to the processor are full packages that include decision engine minimum docs at that point loan must be mapped and submitted to Underwriting within 48 hours of receiving. Monitor that welcome calls are completed to the borrowers within 48 hours of receipt
of file. Review all income documentation, Paystubs, tax returns, W-2's, Tax Returns, Social Security and Pension to ensure borrower qualifications and debt ratios are within program guidelines. Review Assets, Bank Statements, Pension plans, 401k's, Ira's and Stocks/Bonds Review Credit for Delinquent Accounts, Collections, Judgments, Aka's and Fraud Alerts Review Homeowners Insurance and verify terms that meet Lender requirements. If flood insurance is required, ensuring it meets lending guidelines. Ensure Pipeline is updated weekly for meetings with Loan Officers for pipeline review to ensure all loans are discussed and updated. Attend team branch Managers meetings weekly with the branch manager and home loan officers to discuss new home loan processing changes or concerns and obtaining any changes in sales changes or concerns. Relaying to home loan processors and updating the Area processing manager with notes of the meeting.
Order Verification of Employment at time of submission, order written verification of employment if required by Underwriter. Ensure verification of employment is within 10
days of closing for a wage earner borrower and 30 days for a self-employed borrower. Train new home loan processors, and mentor processors with any questions or challenges they may encounter
Assign new loans to home loan processors and ensure pipeline balance for each Processor. Pipeline average capacity is 50-75 loans with a monthly closing goal of 25- 45 loans per month.
SunTrust Mortgage Irvine CA
Customer Service Representative, Post Funding Auditor, Post Closing Auditor 4/2013 12/2013 Wholesale Closure – Relocated to Austin, TX Responsibilities:
Responsible for interacting with Wholesale Brokers and Account Executives in closing Purchase and Refinance transactions Review broker submitted conditions and ensure accuracy once all conditions are obtained and reviewed conditions are submitted to Underwriting for sign off. Prepare file for loan docs to include, Good Faith Estimate review, ensure loan is in RESPA Tolerance, balance Estimated HUD, Verification of employment, and verify hazard insurance
coverage and terms. Verify borrowers vesting; ensure all credit docs and assets are not expired. Pre-funding Audits to include review of signed loan docs, periods of recession dates are accurate and verify employment is not expired for both wage earner and self-employed borrowers. Ensure subject property is not in a FEMA Zone, ensure Estimated HUD terms have not changed and cash back or cash to close are within guidelines for Refinance and Purchase transaction.
Ensure system terms are approved by underwriter, Loan to value, Debt Ratio, qualifying monthly income, Principle interest taxes and insurance, loan amount and rate. Ensure hazard and flood coverage is accurate and within program guidelines.
Post-closing Final HUD review to include review interest per Diem is collected accurately and not earlier then earliest funding date, all dates are correct with disbursement and close dates and Final HUD Certificate is signed by settlement agent and Borrowers Issue checks for any per Diem interest owed back to the borrower. Submit any principal curtailments that are owed back to the borrower to corporate accounting.
Wells Fargo Private Mortgage Banking Laguna Beach, CA Home Loan Processor 4 Retail 11/2012– 4/2013
Responsibilities:
Processing Conforming/Non-Conforming, Conventional, FHA, VA, Government and WFA loans for Purchase and Refinance Transactions. Review all income documentation, pay stub, tax returns, W-2's, Tax Returns, Social Security and Pension to
ensure borrower qualifications and debt ratios are within program guidelines. Review Assets, Bank Statements, Pension plans, 401k's, Ira's and Stocks/Bonds Review Credit for Delinquent accounts, Collections, Judgments, Aka's and Fraud Alerts Review Homeowners Insurance and verify terms meet Lender requirements Strong communication with Borrowers, Realtors, Mortgage Loan Officer, Bankers and internal operations Ensure Pipeline is updated weekly Verification of Employment Verification
of Mortgage and/or Rent. Train new home loan processors Assign new loans to home loan processors
Wells Fargo Mortgage Retail Mission Viejo, CA
Home Loan Processor 4 11/2009 11/2012
Responsibilities:
Responsible for Processing Conforming/Non-Conforming, Conventional, FHA, VA Government loans WFA Pilot for Purchase and Refinance Transactions. Review all income documentation, pay stubs, tax returns, W-2's, Tax Returns, Social Security and Pension to ensure borrower qualifications and debt ratios are within program guidelines. Review Assets, Bank Statements, Pension plans, 401k's, Ira's and Stocks/Bonds Review Credit for Delinquent accounts, Collections, Judgments, Aka's and Fraud Alerts Review Homeowners Insurance and verify terms meet Lender requirements Strong communication with Borrowers, Realtors, Mortgage Loan Officers, Bankers and internal operations Ensure Pipeline is updated weekly Verification of Employment Verification of Mortgage and/or Rent
Wells Fargo Reverse Mortgage - San Bernardino, CA
Home Loan Processor 3 4/2009-11/2009 – Temporary Positions Responsibilities:
Responsible for Northern California, Inland Empire and Los Angeles Regions Initial review of new loans to include review the accuracy of the Credit report, Appraisal report, Insurance, SSN and DOB Verify Borrowers pass FHA Case Validation
Stipulate for any missing Documentation Collection of outstanding Suspense Approval conditions Obtain LDP-GSA on all parties involved in transaction Greeting Customers Via telephone Strong communication with Internal Operations and External RMC's Conduct weekly conference calls with External Regional managers and RMC's Ensure all loan are processed in a timely matter with accurate documentation Ensure Living Trust, Appraisal reviews, Escrow/Title, payoffs and renaissance Verification are ordered in a timely manner
Lawyers Escrow Title Riverside CA & San Bernardino CA Receptionist for Fannie Mae Account Back End Escrow Assistant 4/2008 4/2009 – Temporary Position
Responsibilities:
Answering all calls and transferring to the correct extension Checking daily mail (opening, sorting & stamping) Handling all UPS, FedEx, GSO and USPS courier services Order office supplies on a weekly basis Prepare all escrow deposits for pick up, stamping all deposits with wire information, matching escrow with check deposits and making copies of all deposit checks. Receiving all closing packages by email and printing/delivering to the correct escrow officer. Faxing or Emailing Final HUD 1, Wire instructions or Prelims to clients, disbursement of checks on Escrow Cancellations Notary Public, Loan signing Specialist.
Lehman Brothers/BNC/Aurora Mortgage Small Business Finance Mortgage Lending Company Lake Forest, CA
Sr. Loan Processor 5/2005 4/2008 – Company Closure Responsibilities:
Responsible for 5 Account Executives covering sellers throughout California, Nevada, Oregon, Washington and Arizona Developing and Maintaining business relationships with existing clients, interacting effectively with Account Executives, clients and the internal production team Provide excellent customer service for all calls and inquiries Provide complete application information for the processing of the application to include data entry, credit check, and open title for search of liens, levies or judgments Insure Loan to Value and debt ratio are within loan programs before submitting to Underwriting Signing authority up to $1,000.000 to include Appraisal, Credit, Income and Title Closing up to 50 accounts monthly, drawing in a minimum of 20 accounts monthly.
PREVIOUS WORK HISTORY
Ameriquest Mortgage - Orange, CA
Account Manager Wholesale Lending April 2001 – May 2005 Chase Home Mortgage - Diamond Bar, CA
Account Manager Wholesale Lending May 1999- April 2001 Fremont Mortgage - Yorba Linda, CA
Funder Wholesale Lending January 1997-April 1999
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