CHARIDEAS (SHERRY)

CASTILLO

Sr. HR BUSINESS PARTNER

Sr. HR ANALYST

Sr. HR SYSTEM SPECIALIST

OPEN TO RELOCATE

**** ******** **

Fredericksburg, VA 22408

adq224@r.postjobfree.com

(540) 220 - 1939

Accomplishments

More than 14 years in successful investigation of alleged unlawful discrimination / harassment cases; demonstrated experience supporting employees and managers through complaint resolution; demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment; performed annual employee performance reviews.

Utilized the applicant tracking system to post all open positions or business operating groups on company and external websites to attract qualified applicants; demonstrated experience in preparing successful responses to complaints filed with EEOC.

More than 14 years’ of Talent Acquisition experience in Human Resources arena (full-life cycle), thrived and worked effectively within an SCA environment, exempt and Non-exempt workforce, union and non-union operations, including but not limited to casual employees. Worked globally and regionally with senior HR leadership, Program Directors, and other HRBPs to meet quality candidate experience and onboarding process, business objectives, and drive transformation of awareness and behaviors.

~ BENEFITS ~

Managed Benefits Open Enrollment (OE) and participated as team member for Oracle OE Set-up & Testing; handled all inbound requests for Leave of Absence and ensure the appropriate information is documented; Served as a subject matter expert regarding all Leave of Absence issues including but not limited to: Company Sponsored Disability Policies, Federal FMLA, State Sponsored Paid Family Medical Leave, HIPAA, USERRA, and other related Leave of Absence legislation and policies.

Professional Summary

Creative and Innovative Thinker – Strong adaptability of technical skills and database/software management with proven track record in successful placements, maintained high retention rates and increased diversity placements of innovative recruitment methods; demonstrated solid working knowledge of MS Office Suite, Google Suite and HR Database Management.

Strong Project Manager – able to break complex projects into manageable tasks, identify and engage appropriate resources, and deliver accurate on-time results.

Strong Cross-Functional Partner – able to work with stakeholders across the business unit to bridge-the-gap between technical and non-technical professionals; ability to achieve results, strong service orientation and excellent attention to details.

A Critical Thinker with strong problem-solving skills and a tendency to challenge the status quo, ability to self-manage, work independently, and ability to manage confidential and sensitive information.

Signature HR Qualifications

HRIS Proficiency, Taleo

Employee Relations, SAP

ATS & Brass Ring

PeopleSoft, Ceridian

Case Management

On- Boarding Process

Kronos, ADP, Deltek

Recruitment & Selection

Communication Skills

HR Reporting Skills

Intercultural Sensitivity

Analytically Driven

I – 9 Documentation

Benefits Adm./COBRA

Compensation Payroll

Project Management

Global Environment with Virtual Teams

Work History

10/2021 to 01/2022

Global HR, Project Manager COVID-19 (LES) / Unemployment Fraud

Signature Consultants / DISYS Company – Client: Bank of America (Remote)

Used sound judgement to mitigate risk and evaluate information received to form fact-based decisions, solve problems and make formal recommendations in a time sensitive environment, provided superb customer care; conveyed empathy, patience and listening skills.

Multi-tasked with ease and managed multiple cases simultaneously while prioritizing the most urgent needs; adapted to change quickly and is proactive to remain current in all trainings.

Thoroughly completed document cases in case management tool and escalated appropriately within team leadership structure and processes.

Maintained and safeguards confidentiality of employee health information and health records; coordinated, collaborated with HR, Financial Centers, Non-Financial Centers an EHS to carry out COVID-19 workplace exposure investigations providing support as needed through-out the identification of workplace exposures, contract tracing, and return to work.

Performed contact tracing and case management of the potential COVID-19 workplace exposure cases, including quarantine / isolation through to return to work, onsite visit, and clearance for service; Continually communicated with employees who have or may have CODID-19 to provide initial and follow-up instructions related to isolation or quarantine protocols of BoA

Obtained and maintained require records, including record of case management activities, return to work etc.

12/2020 to 05/27/2021

Benefits Specialist

PATHWAYS HEALTHCARE – 10304 Spotsylvania Ave # 300, Fredericksburg, VA

Provided new employees with explanation of benefits and instructed them on enrollment and fulfillment procedures; administered COBRA, LOA, FMLA usage other issues as required by our in-house regulations and legal requirements; assisted employees with enrollment in benefits programs such as: health insurance, voluntary life insurance, and savings plan within Pathways; handles benefits enrollments, COBRA, terminations, changes in beneficiaries, disability, accidental and death claims and compliance testing.

Gathered and maintained coordination of benefits data, researched, analyzed, evaluated and determined insurance coverage; reconciliation of all health insurance invoices / deductions; gathered employee data and oversee the processing of monthly invoices and the preparation of vouchers for payment of administrative fees for all group plans.

Initiated and maintained Workers Compensation cases for tracking, reporting, and legal mechanics; adhered to all federal and state guidelines and managed payroll and benefits for all employees; accurately prepared bi-weekly payroll (benefits deductions) and tracking data using ADP and Ceridian / Day Force Systems.

Oversees maintenance of employee benefits files, maintained group benefits database and updates employee payroll records; Coordinated day-to-day transfer of external contracts for services, premiums and plan administration.

Phlebotomist 10/2018 – 09/2019

Certified Nursing Assistant (CNA) 10/2017 – 10/2018

SPOTSYLVANIA REGIONAL MEDICAL CENTER – 4600 Spotsylvania Blvd Fredericksburg, VA

Certified Nursing Assistant (CNA) 2011 – 2017 (in-between worked w/ Visiting Angels)

MARY WASHINGTON HEALTHCARE – 1001 Sam Perry Drive Fredericksburg, VA

03/2009 to 01/2011

Sr. HR Business Partner

QIVLIQ, LLC – Herndon, VA

Established the methods and procedures on new assignments with guidance; developed and determined methods and procedures on new assignments with guidance; Working knowledge of Cloud based software-as-a-service arrangements and strong Solutions Architecture in SAP HCM/ SF; maintained and updated accurate data entry in HRIS and payroll system.

Provided Project Team Orientation & Train the User communities (End users / BPOs / Super Users); reduced days to fill open positions from 89 to 41, exceeding the goals of 46 days; trained more than 65 hiring managers and peer interviewers in behavioral techniques which positively impacted first year retention rate ( improved from 80% to 90%).

Train the user in integrating the solution with SuccessFactors / SAP or 3rd party HRIS & solutions; Responded to employees’ inquiries regarding payroll and timekeeping; accurately processed data validation and transmission for weekly, semi-monthly and monthly payrolls; processed rehires, transfers, terminations, and monitored vacation accruals; set-up and managed employee wage garnishments and withholdings, and ensured compliance with all site environmental health and safety requirements; prepared, present required reports and data analysis.

Completed confidential background investigations of applicants under consideration for hire by various contracted managers; gathering, compiling and analyzing relevant facts; Developed effective report writing techniques in order to prepare clear, accurate and comprehensive reports; Researched and conducted confidential investigative backgrounds on applicants (JPAS).

Coordinated daily benefits administration, including benefit offerings such as medical, dental, vision, COBRA, flexible spending and 401(k) programs; audited the enrollment reports to ensure the accuracy of benefits data and deductions in the HRIS / Payroll System; ensured compliance with COBRA, ERISA, HIPAA, and other application regulations.

02/2004 to 02/2009

Sr. HR Business Partner

LOCKHEED MARTIN – Pentagon

Able to convert process requirements to functional / technical requirements, strong SuccessFactors configuration and testing experience; uses considerable judgement to define the solution and seeks guidance on complex problems; shown ability to build, manage, and cultivate a collaborative environment; prepared payroll checks and reports to calculate and remit all federal and state payroll tax payments.

Excellent understanding of Employee Life Cycle Management process in Global Organization; defined business requirements and perform fit gap analysis between client requirements and standard SuccessFactors Employee Central Solutions; identified, assessed, and solves complex business problems where analysis of situations or data requires an in-depth evaluation of variable factors; prepared monthly, quarterly, and annual payroll tax reports in a timely manner as regulated by state and federal government agencies.

Implemented and deployed SAP solutions to achieve defined business goals; maintained, implemented and deployed SAP human resources solutions for personnel administration, compensation, career development, performance management, payroll, recruiting and workforce deployment, and configures HR processes; completing payroll audits, benefits enrollment and maintenance, and submitting retirement contributions and health insurance remittances.

Managed, maintained and updated all records of benefits plans participation such as: insurance and personnel transitions, hires, promotions, transfers, performance reviews, terminations, and employees’ statistics for government reporting; consulted with line managers and staff within LOB regarding employee relations, corrective counseling and other Human Resources issues; in-compliance with state/federal laws with a high level of accuracy; thorough experience of the payroll process from the point of new hire reporting to the end point of processing W-2s.

Recruited for the major military line of business (AIRFORCE) and performed a full cycle recruiting on 35-40 job requisitions, averaging 15 – 25 hires per month; developed creative strategies to secure candidates utilizing the internet, job fairs, social media networks and managed the applicant tracking system (PeopleSoft); knowledge of CA, NC, and several other states, and federal payroll tax and labor laws and electronic processes.

Met and exceeded hiring goals; maintained and reported all hiring pipeline matrixes, and conducted interviews with internal employees in effort for internal mobility; maintained PeopleSoft, SAP SuccessFactors, Ceridian,TALEO, Salesforce & BrassRing HR system by posting new position, updating changes, and tracking applicant information; Workers Compensation Record Keeping and OSHA Compliance for Workplace safety.

Partnered with business customers (AIRFORCE) to assists in meeting business unit objectives by managing employee relations issues such as but not limited to:

oDealing with employee misconduct & Resolving ongoing conflicts

oAnalyzing performance & Providing ongoing support for employees

oOnboarding support for new hires/employees

oMaking sure new team members fit into the company culture

oExploring new ways to further-improve employee well-being

Assisted managers in the areas of talent management, performance management and employee coaching; worked in a heavily matrixed environment to deliver significant Orientation Program including global and local hires; coordinated with benefits vendors for the resolution of all benefit related issues, including enrollments, changes in benefits, and data transfers; provided guidance and support to managers and employees on benefits matters regarding eligibility, coverage, and plan provisions.

09/2003 to 03/2004

01/2000 to 07/2002

Sr. HR Business Partner

TOWERS PERRIN ADM SOLUTIONS

Sr. HR Generalist

SINAI HEALTH SYSTEM

Chesapeake, VA – 6mos. Temporary Assignment

Chicago, IL

07/2002 to 02/2003

10/1994 to 12/1999

HR Business Partner

UNIVERSITY OF CHICAGO HOSPITAL

Sr. HR Generalist

UNITED AIRLINES CORPORATION

Chicago, IL – 6mos. Temporary Assignment

Schaumburg, IL

Education

Associate of Applied Science: Business Administration

Germanna Community College – FREDERICKSBURG, VA

2016 – 2017 Still in-process

ALLIED HEALTHCARE PROGRAM

Certified Nursing Assistant (CNA) & Registered Medication Aide (RMA)

Career Training Solutions – FREDERICKSBURG, VA

2014 – 2015 Certification / Completed

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