Operations Specialist

AMANDA SAYERS

***** ******** **., *****, ** ***** 208-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Dynamic, diligent, and results-driven Sales Operations Specialist with a consistent 13+ year record of achievement and demonstrated success in Sales, Customer Service, Operations and Project Management. Solid track record of strategic leadership maintaining key clients and increasing product distribution to significantly grow market share while developing long-term customer loyalty and forging strong relationships with external partners. Outstanding organizational, technical, and analytical skills with proven strengths in capturing profit opportunities and developing action plans for maximum return.

SKILLS

Business Development

Adaptability

Process Implementation

Database Management

Detail Oriented

Quick Learner

Time Management

Operational Analysis

Problem Solver

Oral & Written communication

Excellent follow-through

Multi-tasking strength

WORK HISTORY

Product Development/Purchasing Specialist, 09/2019 to 03/2022 Highland Homes LLC– Eagle, ID

Collaborated with team members, other departments, realtors, and trade partners to produce relevant and high-quality products to drive company growth.

Applied purchasing and marketing data to evaluate and improve operations, target current business conditions, and forecast product needs.

Reviewed projects for quality, cost-effectiveness and compliance with company standards and guidelines.

Managed the purchase order process to ensure all costs were accounted for and work orders were complete.

Developed and managed relationships with trade partners to gain quality insight and clarifications for current and future projects.

Tracked and reviewed project margins to ensure budget discipline. Sales Operations Project Specialist, 06/2018 to 06/2019 ASICS AMERICA CORP – Irvine, CA

Assisted in documenting all project/policy requirements and standard operating procedures.

Updated and maintained company database to reflect current and accurate client records, pricing, and sales programs for 3000+ accounts.

Verified data integrity and accuracy on a consistent basis.

Collaborated with domestic and international offices to help develop, test, and implement a new global software system used by all US employees.

Managed projects, created, and refined processes as needed as well as serving as a line of communication between our outside sales team and corporate headquarters.

Key Account Representative/ EDI, 02/2015 to 06/2018 ASICS AMERICA CORP – Irvine, CA

Managed top producing accounts ($2M+) by providing the guidance and support via phone, email or fax communication.

Presented/trained 200+ Sales Reps on new operational processes at annual Sales meeting.

Confirmed accuracy and completion of all sales orders including shipping details, pricing, and special instructions.

Utilized SAP, Warehouse Management and EDI system for effective response to all incoming customer correspondence including account issues, order tracking and product questions.

Sales/Service Coordinator, 06/2014 to 02/2015

FLETCHER JONES MOTORCARS – Newport Beach, CA

Created 500+ sales/service appointments and opportunities each month.

Promoted dealership offerings, resulting in generating leads and initiated sales.

Achieved guest satisfaction through servicing inbound service calls and making outbound calls to promote all Fletcher Jones affiliated dealerships.

Maintained daily, weekly, and monthly goals which correspond to the objectives of the dealership and individual performance. AMANDA SAYERS

10058 Irongate Dr., Nampa, ID 83687 208-***-**** ***********@*****.*** EDUCATION

Bachelor of Arts: Business Administration, Marketing, 2013 California State University - Fullerton - Fullerton, CA ACCOMPLISHMENTS

Momentum Automotive Success Academy - Certified Training Through Nation's Leading Business Development Consulting Firm (2013)

Cal State Fullerton-Dean's List (2012-2013)

Cal State Fullerton-Member of Honors Marketing Program (2013) TECHNICAL SKILLS

Microsoft Office including Microsoft Word, Excel & Outlook

SAP, WM, B2B and EDI proficient

BI Software Tools-BEx and Tableau

Slack, Co-construct & Buildertrend

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