EMT-B, Medical office assistant

Amy Rossi

Professional Office Manager

*********@*****.*** • 516-***-****

Baldwin, NY

Summary

Professional Office Manager with extensive experience directing a wide range of administrative, technical, and executive support tasks. Extraordinary aptitude at developing innovative solutions and process improvements to increase efficiency and customer satisfaction. Proven ability to multitask and simultaneously manage various comprehensive projects and schedules including employee payroll, benefits, record-keeping, and the processing of new employees.

Areas of Expertise

Microsoft Office Suite QuickBooks Office Management Policies & Procedures Accounts Payable Billing & Invoicing

Employee Payroll Workers’ Compensation Customer Service Financial Reports Vendor Management Record-Keeping

Career Experience

Paul’s Carpet and Restoration, Bohemia, NY November 2018 – Present

Office Manager

Oversee the day-to-day office operations including daily opening and closing, routine bank deposits and processing weekly check runs for the accounts payable (A/P) department. Schedule deliveries and installations, invoice residential and commercial customer accounts and ensure a hard copy filing system is in place and properly operating as backup to the digital database. Organize and process employee payroll utilizing Paychex outsourcing services and implement liability and workers’ compensation policies for wage replacement and medical benefits.

Restructured and implemented a new employee payroll system to replace an obsolete 1099 based payroll practice.

Updated the commercial account filing system to identify ways to increase business and streamline monthly invoicing.

Baldwin Fire Department, Baldwin NY May 2016 - Present

EMT-B

Joined the company in May of 2016 as a probationary member where I was mentored and allowed to respond to rescue calls under the supervision of my Captain and mentor. Once Voted off probation, I was able to sign up for the Basic EMT program given at the Nassau County Fire Academy. Passed the course with an 87% course average and took my National Registry test 5/20/2020 and passed with an 86%. I am currently going of the officers’ line of First Aid Company, where I am First Lieutenant.

New York Home Healthcare, Westbury, NY January 2011 – November 2017

Durable Medical Equipment (DME) Hospice Department Manager

Oversaw the department’s daily operations for order intake, insurance verification and precertification for medical equipment and provide comprehensive daily operational reports to department heads spearheaded weekly company meetings. Collaborated with outside sales representatives to monitor and process orders for new medical equipment and supplies, fielded customer inquiries and provided prompt and effective resolutions and served as an afterhours emergency on-call representative for hospice and oxygen patient emergencies and dispatched technicians and drivers.

Supervised up to seven department employees.

Served in the first aid company as lead medical technician.

American Medical Products, INC, Astoria, NY January 2001 – November 2011

Office Billing Manager

Directed the office’s daily operations including employee payroll processing, weekly accounts payable functions and billed Medicare, Medicaid, and third-party billing entities. Analyzed and submitted workers’ compensation claims and no-fault accident incidents. Collaborated with an accreditation agency to develop and implement a new policies and procedures operating manual to ensure compliance with Medicare guidelines.

Education

Sociology Course

Completed Coursework – Nassau Community College, Uniondale, NY

EMT-B Certification

VEEBS Nassau County Fire Academy, Bethpage, NY

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