Nurse Consultant Customer Service
Resume:
Kathlene Watkins
Lake Andes, SD ***** ***********@*****.*** 605-***-****.
Work Experience
Call Center Agent
Cortex Healthcare - Draper, UT
July 2017 to December 2020
Triage calls to post SNF patients, Home Health patients, Hospice.
A Family Tree Enterprises
May 2011 to June 2017
Group home nurse. Responsible for new CMA training to pass medications safely to Intellectual Developmentally Delayed and Mental Health residents. Monitored all residents monthly VS, with all residents at Dr., and dental appts. Made all medication changes under direction of Physician. Maintained all EMR.
Midwest Legal Nurse Consultants
VPN for Cardiology, Orthopaedics
1994 to Present
Legal Nurse Consultant
•Legal Nurse Consultant, reviewing medical records for medical malpractice. Transcription of all medical records for attorney. Document review. Expert witness. 30 + years of nursing and legal experience.
•Transcription via VPN for Cardiology, Orthopaedics, Social Security/Disability court transcripts, MS,Ortho Clinic, General Clinic, Internal Medicine Clinic, Sub Specialty Clinics. Transcription for IV clinics, Hematology/Oncology Clinics.
Director of Education
Kansas College of Nursing
April 2012 to February 2019
Responsible for the day to day operations of the college, program enhancement, and marketing. Responsible for 5 employee's. Responsible for implementing the online CNA, CMA programs. Taught 3 CNA classes and 2 CMA classes.
Clinical Services Manager
Humana
April 2012 to May 2013
Responsible for the central division of the Medicare customers. Responsible for the day to day monemployees 52 employees, employee training, employee retention. Responsible to the area supervisor for all metrics on daily basis, overall customer service.
Medicare/Managed Care Coordinator
Delmar Gardens
July 2010 to April 2012
•Responsible for assessment of Medicare residents, timely filings of MDS, and care plans, responsiblefor weekly Medicare meeting, weekly administrative reports and all responsibilities listed below. Current department head for MDS. Nurse manager for 40 bed skilled unit, and 15 bed LTC unit. MDS's for 55 residents. Case manager for all third party payers.
•Triage of all Medicare residents for appropriateness of admissions, clinical rounds with physician.
MDS Coordinator/Case Manager
HCR-Manorcare - Overland Park, KS
December 2008 to July 2010
•Responsible for assessment of Medicare residents, timely filings of MDS, and care plans, responsiblefor weekly Medicare meeting, weekly RUG reports for Administration, appropriate Med B levels of care, billing logs for Med A residents, keeping of all logs, MAPS, monthly QA reports to committee, weekly MDS schedule, monthly long term schedule.
•Responsible for case management of all insurance patients, timely updates, management of appropriate services.
•Responsible for timely updates to all insurance companies
RN-Multiple Sclerosis Call Center
Ecco Select - Kansas City, MO
December 2007 to March 2008
Contract
•Answered calls from MS patients in regard to drug therapies the patients were involved in
•Member of the High Risk Team
•Maintained drug logs
•Monitored patient progress in regard to the drug therapy involved in
•Represented the quality of our products, while keeping focus on the patient.
IV Case Manager
Visiting Nurses Association - Overland Park, KS
September 2005 to April 2007
•Oasis assessments, IV therapy Specialist
•Monitored 17-30 patients
•Triage/on call of all IV patients
•Provided medical management of IV patients, Port-a catheters, Tessi catheters, PICC lines, IV medication administration, oral medication set up for patients, lab interpretation, short and long term complications, behavioral changes and patient education
Charge Nurse-Emergency Room
Saint Luke's South Hospital - Overland Park, KS 2002 to 2005
•Assessment of critically ill patients
•Triage of all critically ill patients
•Receiving and implementing physician orders
•Medication passes as ordered by physician
•Charting by exception, narrative, and plan of care
•Interventions and treatments
•Discharge planning and patient teaching
Education
Associates of Nursing in Nursing
Saddleback School of Nursing - Mission Viejo, CA 1978 to 1980
Nursing
Loma Linda University - Loma Linda, CA
1975 to 1978
High school diploma or GED
Skills
•Case Management
•MDS
•Managed Care
•Medical Management
•Nursing
•Medical Management
•Nursing
•Hospice Care
•VPN
•Triage
•EMR Systems
•Medical Records
•Critical Care Experience
•ICU Experience
•Medication Administration
•Transcription
•Medical office experience
•Microsoft Office
•Dialysis
•Documentation review
•Hospital Experience
•Vital Signs
•Experience Administering Injections
•Patient Care
•Patient Monitoring
•HIPAA
•Acute Care
•Customer service
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