Teresa Griffin

Front Line/Sales Associate - Service Lead Expert - JC Penney

Hot Springs, AR 71913

adq1vb@r.postjobfree.com - 501-***-****

• More than 20 years' successful experience in customer service and support with recognized strengths in detailed customer relations, problem-solving and trouble-shooting, sales staff support, and planning/ implementing proactive procedures and systems to monitor and increase sales.

• Possesses solid computer skills including a working knowledge of Microsoft Office software, Microsoft Excel, WordPerfect, and Microsoft Word. Established use of NEC cash register controls and equipment.

• Ability to train, motivate, and supervise customer service employees.

• Developing appropriate plans, conduct audits and variance analyses, maintaining/updating accurate inventories in assigned departments.

Synopsis of Achievements

• Fluent in personnel management, with emphasis on training, communication, and coordination.

• Capable with an extensive background in supervisory positions and quality-control focus.

• Diverse application skills across a wide range of specialized technical backgrounds, including retail, finance, pharmaceutical, and human resources.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Benefits Coordinator

Arlington Resort Hotel & Spa - Hot Springs National Park, AR - May 2016 to Present Benefits Coordinator in Human Resources Department. Beauty Consultant for Estée Lauder

Dillard's, Inc. - Hot Springs, AR - March 2015 to June 2015 Responsibilities

Assist customers with beauty and skincare products. Including make up application and specific skin care needs. Certified with Estée Lauder

Accomplishments

Maintained sales progressing to sales achievement goals. Proper analysis of skin care needs. Application of make up for learning purposes as well as make up appointments for special events. Skills Used

Sales of beauty products. Beauty product advisement and proper make up application Front Line/Sales Associate - Service Lead Expert

JC Penney - Hot Springs, AR - April 2013 to February 2015 Training of and assistance in hiring sales associates.

• Training in management and staffing expectations.

• Interacted with management team to meet sales and credit target goals.

• Responsible for all aspects of jewelry sales and care plans including tracking.

• Responsible for sales logging, inventory tracking, diamond count and secure storage.

• Maintained floor sets, sale signs and all merchandising including jewelry sales and repairs.

• Assisted customers with jewelry needs and repairs. Full assigned station cash register/department responsibilities.

• Responsible for all company benefits processing. Medical, Vision, Dental, 401k and all open enrollment procedures. All aspects of Workmen's compensation and pre-employment screening. Jewelry Specialist/Sales

JC Penney - 2012 to 2013

Human Resources Coordinator

Good Samaritan Society - Hot Springs Village, AR - 2008 to 2011 Coordinated recruitment and retention efforts for the center/campus.

• Conducted applicant screening, interviews and background checks including criminal.

• Trained employees on employee issues as required.

• Conducted all general orientations and drug screening processes.

• Responsible for all benefit/COBRA administration, leave of absence, workmen's compensation and labor related issues including EEO/AA.

• Assisted with payroll QA/QC process.

• Ensured quality performance and conformance within applied regulations, standard and laws. Certified Pharmacy Technician

Wal-Mart Pharmacy - Hot Springs, AR - 2004 to 2007 Provided optimal customer service while assisting pharmacists with prescriptions.

• Processed/filled customer prescriptions.

• Submitted information to medical insurance companies via electronic transmittal.

• Tracked drug inventory in and over the counter drugs.

• Corresponded with nurses and doctors regarding refill requirements.

• Full cashier responsibilities.

HR Benefits/Administrator

Codan U. S. Corporation - Santa Ana, CA - 2001 to 2003 Benefits Coordinator

• Responsibilities included but were not limited to all aspects of payroll, including weekly hourly employees, semi-monthly for salaried using Paychex Preview and ADP software.

• AS400, Kronos, CTE Time and Attendance system for 150+ employees.

• Administration of company benefits including medical, dental, vision and life. Managed job fairs, interviewing, testing and orientation processes.

EDUCATION

dance, business skills

Westminster High School - Westminster, CA

Business Administration & Marketing

Golden West College

Business administration

Coastline Community College

SKILLS

Customer Service

CERTIFICATIONS/LICENSES

Human Resource

April 2009

Certification with Good Samaritan Society

Estée Lauder Beauty Consultant

April 2015

Certification through Dillard's for Beauty Consultant with Estée Lauder.

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