Customer Service Food Safety
Resume:
Ajit Kumar
Patna, Bihar
**********@*****.***
Cost -conscious Monthly & Yearly Budget control Menu planning Monthly Inventory & Purchasing
Management Event managements & planning Customer service & Handling/ Staff planning & Team
building Time management Monitoring KPI, BTI, QSR, SOP, FMCG
Bachelor Degree in catering science & Hotel management .I have 7years of experience in the
hospitality Industry To understand and learn the important aspects of hospitality and implementation
of the same in order to achieve the desired goals of the organization. Through my skills and abilities
and also polish them under your able guidance ship.
Work Experience
INVENTORY COST, CONTROLLER & CONSUMPTION
Café Hideout - Patna, Bihar
November 2020 to September 2021
• Develops and maintains inventory databases for supplies and materials used.
• Negotiates and completes contracts with vendors for optimal cost and delivery times.
• Reviews purchase orders and contracts for compliance with company and departmental policies.
• Collaborates with sales, customer service, and logistics departments to maximize efficiency in the
purchasing and inventory control department.
• Communicates with suppliers to resolve problems that may arise regarding delivery, quality, price,
or conditions of sale.
• Sets authorization limits for purchasing staff.
• Purchases large and complex items.
• Develops and implements policies and procedures related to purchasing and inventory control with a
goal to maximize efficiency and optimize workflow
HOTEL OPERATION MANAGER
SAMBODHI RETREAT, BODH GAYA - Bodh Gaya, Bihar
November 2019 to November 2020
• Work, and develop relationships, with external suppliers to ensure the very best reputation within the
industry, and receives the service required to ensure that the operational Food and Beverage team can
deliver the highest quality product, and the highest financial return
• Maintain budgets and optimize expenses, Improving revenue
• Analyzing accounting and financial data
• Prepare regular reports for upper management
• Evaluate and improve operations and financial performance
• Ensure that the industry standard with regard to safety and hygiene
• Champion a training culture within the Food and Beverage team to ensure succession planning, and
a culture that exceeds the very best the industry has to offer
Asst. Manager Kerala
KPI, BTI
June 2018 to November 2019
• Helping with training and development
• Handling complaints (from both staff and customers)
• Cost-conscious, controlling the wastage, serving the correct size portion
• Financial responsibilities
• Ordering stock (where applicable)
• Helping with promotional events (KPI, BTI) QSR, SOP, FMCG
• Production planning As the opening & closings check list
Team leader
IKEA Restaurant
November 2012 to September 2016
• Liaising with company and functional departments
• Supervising development and implementation of Guest Relations programs as assigned under the
direction and supervision of the Management.
• Ensuring service to guest is of high quality
• Primarily looking after day to day Food & Beverage Operations, Coordination with other departments
• Ensuring guest satisfaction by constant guest interaction, Handling and resolving guest complaint.
• Training and support for new jonnies
• I am always Cost -conscious, controlling the wastage, serving the correct size portion
• I know my top-selling products and 3 Aces and 1 King, and I ensure they are available and clearly
communicated and displayed at all time
• Experience of working in vibrant retail environment with proven track record & working with an KPI-
driven action plan (Key Performance Indicator)
• Every End of the check the Stock (Inventory), Follow the FIFO.
• I ensure the daily operational routines and actions set out by my manager for the areas are
implemented.
Commis Chef
Patio Club - Gurgaon, Haryana
January 2012 to November 2012
Gurgaon Jan.2012 to Nov. 2012
• Worked under commi 1 & CDP
Maintain correct portion size & quality of the food to the club standers.
Minimize waste & maintain control to attain forecaster food cost.
Have knowledge of cooking temp. Making soup & Sauces preparing entrees veg. preparing al a caret
cooking.
I know to prepare Different types Beverages & Drinks, like Mojito, Hot & cold coffee Base, Milk Shake,
smoothie Drinks, Ice-Cream Drinks (Alcoholic, Non-Alcoholic) cocktail, mock tail
Serves food in proper portions on to correct serving vessels & Plates.
Set up the station with par stocks of menus items, & prepare the dishes designated to that station.
Commis Chef
Radisson - Delhi, Delhi
February 2011 to December 2011
N.Delhi Feb.2011 to Dec.2011
Check the raw materials
He is always taking care of hygiene and grooming standard.
Training Attend & Certificate Achievement March 2013 to July 2103
HACCP,
(Food safety, Food Hygiene, Food poisoning Modules, Pest Control, Personal Hygiene
IKEA Food Safety (UK)
Menu costing planning (Cost -conscious)
Education
Bachelor Degree in catering science in science & Hotel Management
Bharathiar University - Coimbatore, Tamil Nadu
April 2008 to May 2011
Skills / IT Skills
• managing own workload Willingness and proven capability to work alone if required Ability to grap
things quickly and easily Self confidence and ability to demonstrate Having a flexible & pro-active to
work Ability to work under pressure & meet deadlines Getting things right first time (8 years)
• Advance Diploma in Computer Applications (ADCA) Ms-office, Project & Assignment
• Polish
• Menu Planning
• Banquet Experience
• Catering
• Guest Relations Experience
• Event Planning
• Profit & Loss
• Kitchen Management Experience
• Restaurant Management
• Culinary Experience
• Pricing
• POS
• Cost -conscious Monthly & Yearly Budget control Menu planning Monthly Inventory & Purchasing
Management Event managements & planning Customer service & Handling/ Staff planning & Team
building Time management Monitoring KPI, BTI, QSR, SOP, FMCG (8 years)
Languages
• English - Intermediate
• Hindi - Fluent
Certifications and Licenses
HACCP
Present
Food safety
Present
Contact this candidate