Customer Service Digital Marketing

Contactați

+407******** (Home)

mirelaloredananeacsu@yahoo.

com

www.linkedin.com/in/mirela-

loredana-neacsu-150792

(LinkedIn)

Aptitudini principale

Accounts Receivable

Financial Accounting

Key Account Management

Languages

Română (Native or Bilingual)

Engleză (Full Professional)

Spaniolă (Full Professional)

Certifications

European computer Driving License

- ECDL

Coaching and Developing

Employees

IELTS - International English

Language Testing System

Online Marketing Foundations

Strategic Thinking

Mirela Loredana Neacşu

️ Accounting Analyst ️

Bucharest, Romania

Rezumat

️ Finance and Accounting E-commerce Operations Digital Marketing Customer Service

Entrepreneurship

️ * Spanish Speaker

As an e-commerce Store Manager I received many positive feedback such as:

️ ️ ️ ️ ️

"After going through a few freelancers, we were very fortunate that we found Mirela to manage our Amazon store where we sell under our private label. While her expertise on the vast landscape of Amazon was the critical factor in our decision to hire her as our storefront manager, we ended up being equally impressed by her ability to acquire new skills and knowledge related to Amazon completely on her own. Further, she is confident in providing advice on how to improve operations and what marketing strategy should be pursued to build a successful Amazon store. She also possesses excellent communications skills and is a wonderful team member. Any company in need of an Amazon expert will find a star in Mirela." Experiență

Euler Hermes

Accounting Analyst - Receivables / Payables / General Ledger - Nordics

& CEE

ianuarie 2020 - Present (7 luni)

Bucharest, Romania

- Incoming and Outgoing payments allocation

- Payment proposals for credit notes, collected amounts, claims, brokers commissions and refunds

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- Perform suspense accounts reconciliations in order to ensure all bank transactions are accurately recorded and all invoices had been paid to the final customer / vendor (broker)

- Help investigate cases and give suggestion for problem fixing

- Maintain updated all operation procedures on a regular basis

- Most used SAP Transactions: FBL5N, FBL1N, FBL3N, F110, F-32, F-44, F-03, FB03, FEBA, FEBAN, XD02, FBRA, FB08, VF03, FAGLL03

-

Freelancing in Product Management & Marketing, E-commerce and Customer Service

octombrie 2016 - Present (3 ani 10 luni)

Bucharest, Romania

E-commerce Store Manager on Amazon.com / Own E-commerce Store

-Product management end-to-end process

-Analyzing current market trends, find niche and the specific items that sell the most according to specific algorithms

-Sourcing & Vendor Contract Negotiation

-Create product design, supervise entire process and ensure compliance to all product guidelines

-Supply chain management: control product quality, inventory levels, timing, and expenses

-Prepare plans for products launches

-Product Marketing related activities: traffic acquisition, sales, conversion, online promotions for product launches, seasonal offers and copywriting to improve conversion

-Technical administration duties like ensuring the site is up to date and accurate

-Coordinate merchandise receipt, review, delivery, loading, shipment

-Updating pricing, availability dates or content based on predefined schedules, changes with competitors and markets

-Validate and update data in various databases for product tracking and accuracy

-Directly manage digital marketing channels across PPC, SEO, Display and Social Media

Digital Marketing

-Coordinate digital content creation (e.g. website pages, videos and podcasts)

-Configure and design wordpress pages

-Convert comprehensive layout and wireframes into working HTML pages Page 2 of 6

-Load content, create titles, SEO and descriptions

-Maintain and manage social media channels

-Publish and promote different content / campaign

-PPC campaigns

Customer Service

-Provide support for customers in different types of industries (Retail, Consumer electronics, Educational, HR or Games Applications, New Technologies/Startups, E-commerce)

-Issue refunds or compensation to final customers

-Resolve customer requests via phone call, email or social media platforms

-Ensure the necessary resources and tools are available for quality customer service delivery

-Identify and implement strategies to improve quality of service and productivity TSG - euroShell

VAT and Excise Duty Refund Analyst with Spanish

mai 2017 - noiembrie 2017 (7 luni)

Bucharest, Romania

Vat and Excise duty Consultation

- Evaluating and prioritizing customers inquiries, delivering prompt and professional solutions to customers via phone or email

- Seek to understand each client business in Europe, tailor the service level to their needs and advise them on implications of international trade

-Effectively communicate with clients about taxes jurisdictions via phone and e- mail

-Identifying potential tax refund opportunities

- Analyze tax data for accuracy, investigate questionable data and take corrective action when necessary

- Ensure compliance with local and EU Countries VAT legislation

- Confirm with clients about the authorities approvals and process any requested changes

- Maximize the value of the reclaims whilst minimizing the efforts

- Prepare the claims in the format and languages required

- Submit the claims to the relevant authorities

- Respond to any questions from the relevant fiscal authorities

- Keep the customer informed on the progress of the claim with regular updates and real-time online reports

- Participate in preparation and delivery of VAT training to new team members Page 3 of 6

- Provide reporting to management/senior management on issues and projects

- Partner with IT and accounting staff for necessary changes in ERP system for VAT recording and reporting

- Preparing regular ongoing customer reports, providing further analysis where required

- Providing support to other departments as required

- Create and update SOPs

GENPACT

Senior Accounts Receivables Analyst with Spanish

mai 2016 - decembrie 2016 (8 luni)

București, România

Finance and Accounting

Responsibilities:

o Account reconciliation

o Check remittances and if customers are entitled to receive deductions o Maintain and update internal control documentation as is required o Key accounts Management

o Log incoming customer disputes and follow-up

o Request write-offs, seek approval and make updates as necessary o Manage dispute end to end process by collaborating with the various teams such as Collection, Sales, Logistic, Local Account Receivable. o Reporting weekly/daily

Wipro

Accounting Analyst with Spanish (AR)

mai 2014 - aprilie 2016 (2 ani)

Bucharest

Finance and Accounting

Responsibilities:

o Key accounts Management

o Transition Management for two knowledge acquisition processes, both of them took place in Spain at the biggest customer from Europe o Accounts Reconciliation

o Prepare Standard Operation Procedures for Spain Debt Collection and Cash Application processes

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o Maintain and update internal control documentation as is required o Prioritize collections activities based on tasks assigned to debt collectors o Request payment of outstanding invoices which are due and identify invoice disputes

o Create customer dunning letters/statements and send to Spain customers o Propose change in payment terms and or payment plan where needed o Direct Debit Management

o Credit Control/Management (increasing sales revenue by extending credit to customers who are deemed a good credit risk and minimize risk of loss from bad debts)

o Log incoming customer inquiries or disputes

o Request write-offs, seek approval and make updates as necessary o Investigate/provide resolution to billing issues & errors o Process remittance advices by allocating payment receipts to the relevant Invoices/transactions

o Request for creation of credit&debit notes and for application of franchise fees for franchises

o Investigate/request order release on daily basis o Prepare documentation necessary to send to legal dpt. o Review weekly aging report and contact customer with accounts 30+ days past due

o Manage the debt collection activities by collaborating with the various teams such as : Cash and Data, Sales, Order management, Retail teams o Create disputes

o Contact customers regarding past due accounts and Identify causes for nonpayment

o Provide documentation to customers when required o Handle internal and external customer inquiries regarding the status of invoices and payments

o Unapplied cash payments management

o Document all debt collection efforts in SAP

o Reporting

Studii

National School of Political Science and Public Administration European Administration, Public Administration · (2011 - 2014) Universidad de León

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Erasmus Scholarship, Law · (2013 - 2013)

"Nicolae Grigorescu" National College Câmpina

High School Diploma, Philology · (2007 - 2011)

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