Rick Peinado

adq1tn@r.postjobfree.com • 760-***-**** • Escondido, CA

SUMMARY

Innovative leader and quick learner looking for career growth and new opportunities. Developed knowledge with over 20 years of hospitality and managerial experience. Proven ability in organizational and planning skills that balance company growth in a professional and timely manner. Areas of expertise include:

• Budget Reporting

• Computer Literacy

• Customer Service & Data Entry

• Microsoft Office Suite

• Project Management

• Staff Development & Training

• Strategic Planning

• Time Management

• Verbal & Written Communication

PROFESSIONAL EXPERIENCE

IHOP Restaurants, LLC

General Manager 01/2014 – Present

Accomplishes superior customer satisfaction surveys with “Service of Excellence” method; promotes high-ticket beverage and food item combinations to deliver large margins of profit. Key Contributions:

• Achieves average of 98% scores on three most recent restaurant inspections by enforcing company cleanliness standards

• Builds profitability by 11% in yearly sales through high-quality assessment training

• Projects the capability to be a fast learner through advancement of promotional duties Mimi’s Café

Assistant Manager 01/2011 – 01/2014

Enhanced coupon tracking procedures to oversee daily sales and monitor financial reporting; managed inventory and ordering to lower food waste costs.

Key Contributions:

• Established communication and quick responsiveness through interpersonal skills with co-workers and the general public

• Implemented feedback of upgraded cashiering software and database improvements through on-going testing of new features

• Sustained the ability to work efficiently and productively in a fast-paced environment, independently or with minimal supervision El Torito

Restaurant Manager 01/2009 – 01/2011

Achieved exceptional problem-solving skills through team-oriented practice and weekly team building practices; obtained top rankings in guest hospitality.

Key Contributions:

• Maintained food, labor, and liquor costs by monitoring portion sizes, increases annual profit by 2%

• Mentored employees on soft-selling techniques to promote beverages, receiving 4th highest sales across 170 restaurant locations Baja Fresh Mexican Grill

General Manager 01/2006 – 01/2009

Decreased food costs by regulating preparation of fresh products on every order; maintained high-performing location through five-star customer ratings and worker scheduling flexibility. Key Contributions:

• Advanced sales through advertisement of new incentive program through Red Cross partnership, creating new customer clientele

• Increased labor productivity through team bonding exercises, resulting in low turnover and well-balanced workgroup Viejas Casino & Resort

Food & Beverage Manager 01/2004 – 01/2006

Managed casino floor through the daily interactions of hundreds of visitors in a fast-paced environment; monitored health and safety regulations and standards.

Key Contributions:

• Designed weekly team schedules, maximizing efficiency of labor costs through staff coverage

• Provided superior customer service through daily face-to-face interactions and phone conversations with customers Real Mex Restaurants

Manager 01/1990 – 01/2004

Created night club foundation standards through controlled labor costs and marketing; restored profitability with 9% sales increase from previous years; supervised 50+ employees in fast-growing store, trained management candidates. Key Contributions:

• Demonstrated advanced skills in vendor negotiations and cost-cutting strategies to deliver successful events

• Developed new filing and organizational practices, enhancing attention-to-detail qualities