Resources Executive Customer Service

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ADEDOYIN OKUBOYEJO

REVELATION

Address Lagos, Nigeria

Phone 081********

E-mail ************@*****.***

LinkedIn click here/adedoyin-okuboyejo

Excellent Human Resources Business Partner skillful in strategic planning, policy integration, employee engagement and people analytics with over 4 years banking experience. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings. I am keen on PEOPLE, PERFORMANCE and STRATEGY. Skills

Performance Management

Succession Planning

People Analytics

Executive and Employee Engagement

Customer Service and Relationship management

Manpower Planning and Recruitment

Strategic Planning

Work History

Dec 2021 -

Current

HUMAN RESOURCES BUSINESS PARTNER

FIRST BANK NIGERIA LIMITED, LAGOS, LAGOS

• Serve as a strategic partner to the business units developing trusted relationships and providing effective people support to enable sustainable business growth

• Identify training needs and work with the learning and development team to develop training curriculums that strengthen the capabilities of employees

• Engaging frequently with senior executives to provide analytical support and recommendations on talent related opportunities

• Support the Senior Business Partner to develop a leadership pipeline and succession plan for critical roles

• Integrate talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business

• Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties

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• Attend relevant business meetings building a good understanding of the business environment and leveraging insights to inform the design of talent strategies aligned with business targets

• Coordinate with performance management representatives to drive timely performance appraisals, remedial and reward processes

• Serve as the primary interface to COEs leveraging a deep understanding of the business landscape to strengthen organizational talent capabilities and engagement

• Periodic engagements with employees to drive culture change and elicit feedbacks to gain insights on initiatives for people transformation. Jul 2019 -

Dec 2021

RELATIONSHIP MANAGER

First Bank Nigeria LTD, LAGOS

• Create and establish relationship with new clients to grow customer base while selling bank products and services

• Manage existing client relationship and grow deposit base

• Sell digital products to both individual and SME customers

• Ensure proper documentation of loan requests and follow up on approval and disbursement, while ensuring loan repayment monitoring

• Provide financial advisory services to clients/customers

• Ensure proper KYC (Know Your Customer) is carried out.

• Meet monthly and annual targets as regards Loans, Trade and Deposit Aug 2018 -

Jul 2019

TEAM LEAD, NON-FINANCIAL TRANSACTIONS

FIRST BANK NIGERIA LTD

• Monitoring and supervision of all financial and non-financial officers as required

• Handling of account maintenance activities; freezing/unfreezing of account, placing of lien, reactivation of dormant accounts

• Ensure prompt account opening and closing

• Ensure timely resolution and handling of customer issues, enquiries and complaints

• Responsible for the issuance and maintenance of all card products to eligible customers and enrolment on all digital platforms

• Rendition of monthly reports on all non-financial transactions. Dec 2017 -

Apr 2018

HUMAN RESOURCES EXECUTIVE

CURZON & JONES LIMITED

• Recruitment, testing and selection; conducting and analyzing interviews; prepared offer and confirmation letters

• Talent Headhunting (including expatriates)

• Conducting orientation and training programs and engaged regularly with staff to understand their motivation levels

• Maintained a historical human resource record and reports by designing a filling and retrieval system, keeping past and current records

• Ability to liaise seamlessly with different business units and departments in meeting HR objectives

• I organized training programs for clients and employees

• I implemented performance management, disciplinary procedures and handled grievances.

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Education

Jan 2015 -

Dec 2016

Master of Science: Economics

University of Lagos

Oct 2008 -

Jan 2013

Bachelor of Science: Economics

University of Lagos

Certifications

Nov 2015 Chartered Institute of Personnel Management (CIPM) Associate Member

Nov 2020 Human Resource Certificate Institute (HRCI) Professional in Human Resources – International (PHRi) https://www.youracclaim.com/badges/1182ce6a-f4d9-43b7- 8f0d-5378719a32d6/public_url

Accomplishments

• Successfully calibrated 22 departments on EOY 2021 Performance appraisal

• Part of the team that successfully delivered 'The People's Magazine 2022'

• Delivered a workshop on 'Building a Winning Team'

• Most Productive Relationship Manager H1 2021 - Revenue generated

• Most Productive Relationship Manager H1 2020 - Revenue generated

• I was responsible for the pilot of a recruitment platform 'TempAStaff' Software

ORACLE PCS

Very Good

MICROSOFT OFFICE

Very Good

POWER BI

Good

CANVA

Very Good

Interests

Travelling

Football

Video games

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