Big Creek Customer Service

Beth Williams

********@*****.*** 910-***-**** Squires, WV 24884

Summary

Ambitious Customer Service professional equipped for a fast~paced environment and changing daily needs. Serves customers effectively with attention to detail and hard working approach. Seeks out opportunities to go beyond basics, and improve customer satisfaction. Excellent supervisory and performance-assessment skills. Versed in resolving customer issues for dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.

Skills

Work Ethic

Organizational Skills

Friendly, Positive Attitude

Customer Service Oriented

Reliable and Trustworthy

Experience Vendor Representative - Complete Cleaning Services, Inc (Supply, NC ) October 2009 - March 2022

● Built strong rapport with customers to encourage continued loyalty.

● Keep an effective level of merchandise on hand to meet typical customer needs.

● Reviewed incoming orders for mistakes to maintain accurate inventory levels.

● Managed daily tasks and sought opportunities to go beyond requirements and support business targets.

● Maintained good relationships with the Management Team, Board of Directors and Committee Leaders.

● Utilized down time to perform routine tasks, preventing service delays. Customer Service Lead - Big Dog Holdings, LLC (Maiden, NC ) November 2006 - August 2009

● Coached, monitored and motivated new agents to boost performance and enhance job knowledge.

● Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.

● Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.

● Completed sales payments, refunds and exchanges and issued account credits.

● Communicated with customers to address complaints, implementing swift resolutions to restore satisfaction.

Education and Training

US Navy

1998

Military Service

High School Diploma

June 1994

Big Creek High School, War, WV

Criminal Justice

Catawba Valley Community College, Hickory, NC

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