Big Creek Customer Service
Resume:
Beth Williams
adq1rv@r.postjobfree.com 910-***-**** Squires, WV 24884
Summary
Ambitious Customer Service professional equipped for a fast~paced environment and changing daily needs. Serves customers effectively with attention to detail and hard working approach. Seeks out opportunities to go beyond basics, and improve customer satisfaction. Excellent supervisory and performance-assessment skills. Versed in resolving customer issues for dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.
Skills
Work Ethic
Organizational Skills
Friendly, Positive Attitude
Customer Service Oriented
Reliable and Trustworthy
Experience Vendor Representative - Complete Cleaning Services, Inc (Supply, NC ) October 2009 - March 2022
● Built strong rapport with customers to encourage continued loyalty.
● Keep an effective level of merchandise on hand to meet typical customer needs.
● Reviewed incoming orders for mistakes to maintain accurate inventory levels.
● Managed daily tasks and sought opportunities to go beyond requirements and support business targets.
● Maintained good relationships with the Management Team, Board of Directors and Committee Leaders.
● Utilized down time to perform routine tasks, preventing service delays. Customer Service Lead - Big Dog Holdings, LLC (Maiden, NC ) November 2006 - August 2009
● Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
● Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
● Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
● Completed sales payments, refunds and exchanges and issued account credits.
● Communicated with customers to address complaints, implementing swift resolutions to restore satisfaction.
Education and Training
US Navy
1998
Military Service
High School Diploma
June 1994
Big Creek High School, War, WV
Criminal Justice
Catawba Valley Community College, Hickory, NC
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