Professional Profile

Excellent written and verbal communication skills

Ability to work well with internal and external customers and stakeholders

Able to multi-task and organize time efficiently

Able to learn quickly

Thrives in high paced environment

Proven problem-solving abilities to create great customer experiences

OS: Windows 2010, Window XP, Vista

Proficient in Excel, Word, PowerPoint and Outlook

Executive Assistant/Front Desk Manager

Acro Staffing/State of Delaware- New Castle, DE

February 2019 – Present

Welcoming visitors and identifying the purpose of their business before directing them to the appropriate department.

Maintain the current filing and database system.

Taking dictation and minutes and writing them up subsequently.

Organizing meetings, including scheduling and sending out reminders. Booking meeting rooms.

Overseeing and training front desk receptionist.

Providing administrative assistance, such as writing and editing emails, drafting memos and preparing communications on the executive's behalf

Imagining Indexer

DePaul Staffing/State of Delaware- New Castle, DE

October 2016 – February 2019

Implement scanning or other automated data entry procedures, using imaging devices and document imaging software.

Perform general office activities, such as typing, answering telephones, operating office machines, processing or securing confidential materials

Communicated with other divisions to ensure various legal documents were received

Index and Scanner

GSS/State of Delaware- Wilmington, DE

May 2016 – January 2017

Pulled legal documents from courts such as child support cases for case workers throughout the state of Delaware

Communicated with other divisions to ensure legal documents were signed and accurate

Answered calls and general office duties

Medical Assistant

Dr. Zoranski Internal Medicine- Aston, PA

March 2010 – 2016

Answered phones and scheduled appointments, verify insurance, update charts/history

Transcribe physician’s dictation, fax prescriptions, update pharmacy/drug prescriptions

Greet and escort patients to exam rooms, perform vitals, urinalysis, drug screenings, EKGs

Blood draws, injections, cultures, assist physician with procedures

Order lab supplies, assist physician with nursing home visits

Case Manager, MRS Associates- Cherry Hill, NJ

2009 – 2012

Prepare and maintain scorecard data; develop strategy to enhance the motivation at work

Measuring efficiency level at work

Provide Superior Customer satisfaction

Auditing accounts for satisfaction and utilization

Prepared and reported on market analysis, competitor analysis and market trends

Collection Account Manager

SIMM Associates, Inc.- Newark, DE

2006 – 2009

Awarded Top Collector, Employee of the month 6 times

3rd party collections for auto deficiencies and bank loans, skip trace, cold calling and debtor location using programs specific to SIMM and internet search engines

Accepted payments via telephone, set up payment arrangements, settlements and pay-offs with attorneys and/or debtors

Adherence to FDCPA rules and regulations

*References Upon Request

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