Customer Service skills

Yomayra Melendez

United States Virgin Islands, St. Croix 340-***-**** ***********@*****.***

Education

H.S DIPLOMA ADULT EDUCATION

Concentration: Hospitality Management / Customer Service

Skills & Abilities

·Excellent Interpersonal Skills

·Prioritization & Problem Solving

·Verbal & Written Communication

·Analytical Thinking

·Project Management

·Active Listening

·Excellent Customer Service

·Teamwork & Collaboration

·Financial Reporting & Analysis

·Talent Recruiting & Development

·Business Development

·Supervision, Oversight & Accountability

·Employee Relations

·Training & Development

·Time Management

·Adept in Technology

·Flexibility & Adaptability

·Process Improvement

·Compassionate/Motivational

·Task Delegation

·Microsoft Office Applications

·Ability to Multitask

·Training & Development

Experience

CASE MANAGER VIRGIN ISLANDS PARTNERS IN RECOVERY 2019 – PRESENT

·Assessing clients’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans.

·Working with clients, family and friend support networks and health care professionals to put care plans in place.

·Listening to clients’ concerns and providing counseling or intervention as required.

·Recording clients’ progress including charting referrals, home visits and other notable interactions.

·Evaluating clients’ progress periodically and adjusting as needed to improve outcomes.

·Following up with discharged clients to ensure they were satisfied with services, and they are still in good physical and mental health.

SECURITY GUARD R & T SECURITY 2015 – 2018

·Patrolling and monitoring activities on the company’s premises regularly to discourage criminals and ensure the environment is safe and secure.

·Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over.

·Controlling the entrance and departure of employees, visitors and vehicles according to protocols.

·Monitoring surveillance cameras to watch out for any disruptions or unlawful activities.

·Providing detailed reports on daily activities and any incidents that may have occurred to management.

·Testing security systems and, if needed, operating X-ray machines and metal detectors.

·Using provided communication devices such as two-way radios in a clear and concise manner.

·Performing CPR or first aid when needed.

CASHIER MCDONALDS MAR. 2005 – JULY 2018

·Process sales transactions.

·Calculate the cost of products or services.

·Accept payments.

·Calculate and return change when required by the payment method.

·Maintain adequate change denominations in the cash drawer and request additional change.

·Answer customer questions about products or services.

·Reconcile cash drawers and sales receipts.

·Report issues with equipment.

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