H E N R Y R E N D E R O S
Silver Spring, Md 20906
Customer service professional experienced in identifying and selling products based on customer needs. Processed credit card and cash transactions. Hardworking retail professional with positive, upbeat nature and enthusiasm for improving guest experience. Proficient multitasker with superb customer service skills. Adaptable team player with flexible schedule and eagerness to meet the demands of thriving retail business. I'm bilingual too I speak, read, and write in Spanish fluently. SKILLS
Operational control Machinery operation
Task prioritization Organization
Problem-solving Creative thinking
Training and development Customer service excellence Product recommendations Cash register operation
Restock products Process transactions
Upselling Employee training
Retail operations Customer service
Cashier, WalMart, Jan 2010 - Jul 2011, North Miami, Florida Greeted customers and found ways to improve the customer experience by taking accountability and acting as store Brand Ambassador. Sufficient knowledge of brands and products sold to assist customers in locating and purchasing items.
Engaged with customers, answered questions and provided direction and service. Credit Card Sales Representative, Gap Outlet, Jul 2008 - Sep 2009, ORLANDO, Florida Offered samples and other benefits to Clients to encourage participation in credit card programs.
Prepared documents and explained terms to guide consumers through application processes.
Developed customized strategies to market and sell credit cards to specific consumer groups.
Identified warm prospects and zeroed in on methods to overcome objections. Machine Operator, González Glass & Mirrors, Apr 2007 - Jun 2008, Hollywood, Florida HR
Kept machinery clean and operating efficiently to consistently meet production targets.
Mounted attachments, adjusted pressure and tension to achieve desired work quality. Fed, placed, and unloaded items to contribute to efficient production. EDUCATION
High School Diploma
Walter Johnson High School - Bethesda, MD