Entry Clerk Customer Service

Jeffrey Heisler

**** * ******** ***

Tacoma, WA *8408

Cell: 425-***-****

*************@***.***

OBJECTIVE

Seeking a part-time position as a Data Entry Clerk utilizing my exceptional clerical abilities embodied with my superb attention to detail and customer service. SUMMARY

An administrative and customer service professional for over 20 years, my strengths lie in what I know hiow to do and what I have been taught. I am familiar with Microsoft Word, Outlook, and Excel. Depending of the nature of the job, I can be highly teachable and require little to no supervision. I am a solid team player and always take pride in my job. EXPERIENCE

Ride West BMW, Seattle, WA

Receptionist, 9/2006 - 2/2008

Responsible for receiving/routing incoming calls while providing timely answers to basic queries and then following up with customers in regards to service and sales. Answered all incoming calls and greeted all customers and visitors with the utmost courtesy and professionalism.

Created and maintained an extensive customer data base reviewing all customer data on a daily basis. Assisted management staff with various clerical and administrative duties. Provided top notch customer service to all visitors and customers. U.S. Navy, San Diego, CA

Administrative Assistant, 5/2003 - 5/2005

Helped coordinate and assign jobs to over 300 military prisoners. Created and maintained an extensive database for each prisoner. Developed and distributed prisoner job assignment reports to all prisoner housing units. Assisted the Jobs Coordinator with various administrative duties. U.S. Navy, Naples, Italy

Administrative Assistant, 11/2000 - 2/2005

Answered incoming calls, made appointments, and sorted and sent out mail. Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality service. Answered phones, greeted customers, and assisted clients with inquiries. Answered staff inquiries and advised personnel on administrative and clerical matters. Communicated clearly and respectfully to customers. Answered calls, entered data, faxed, typed, and made outbound follow-up calls. Skilled in multiple filing methods. Safeguarded and maintained all classified material. Routed all incoming calls to proper staff members. Specialized in database management and creation of user-friendly forms. Worked with executive and senior level management. Compiled and tracked data and generated reports using a variety of software programs.

EDUCATION

Westbury Hight Scool, Old Westbury, NY

High School Diploma/Graduated in 1983

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