Customer Service Data Entry

Kevin D. Miller

Home Telephone Number: 314-***-****

Cellular Telephone Number: 314-***-****

Email Address:***************@*****.***

PROFESSIONAL SUMMARY

Possess 6 years of data entry experience of 6 years into healthcare industry.

Possess 5 years of Accounts Payable/Accounts Receivable Experience in a HealthCare Field.

Possess 5 years of Customer Service/Call Center experience.

Ability to type 61 words per minute.

Answering inbound calls in a call center with heavy call volume.

Electronically filled prescriptions in the computer system.

Worked on approximately 42 applications per hour.

Organized and sorted documents in a mail bin.

10 key coding, Customer Service, Customer Relations, Employee Training, Accounts Receivable, Accounts Payable

Electronically accepting payments using credit cards or checking accounts.

Did Medical Billing on each account when it was needed.

SKILLS

Accounts Payable, Accounts Receivable, Preparing job postings, scheduling interviews, following up on backgrounds,

Microsoft Office (Excel, PowerPoint, Word, Outlook, Access Software)

Data Entry, Benefits Coordinator, Call Center, type 61 words per minute, 10 key coding, Customer Service, Customer Relations, Data Entry, Order Processing, Answered inbound calls, Outgoing calls

PROFESSIONAL EXPERIENCE

Charter Spectrum 3/2022-4/2022

Accounts Receivable/Sales Agents

Accepted inbound Calls and Offered Service to Calling Customers

Entered New Customer Account Information

Sent Technician out to install new service

Offered Customers New promotions and found the best price in their area

Sold Internet, TV, and Phone Services for the Company

Pyramid Consulting and Staffing 4/2021-5/2021

IT Helpdesk/Software Engineer

Worked on BJC Computers and upgraded them accordingly.

Upgraded Windows 7 Computers to Windows 10 Computers.

Aligned all of the Printers on the Server and made sure they worked properly.

Made Sure the Signature Pad worked correctly with the Server.

Swiped the Old Computers Completely Blank to align with HIPAA Privacy Policy.

Midwest Asset Recovery 1/2020-3/2020

Accounts Payable Specialist/Accounts Receivable

Accepted Inbound Calls and Took payments

Assists with monthly status reports, and monthly closings.

Files, maintains, and distributes accounting documents, records and reports.

INTERFACESECURITYSYSTEMS 3/2018-9/2019

Accounts Payable / Accounts Receivable/ Customer Service/IT Helpdesk

Three Way Matching

Expense Report Examination

Taking Early Payment Discounts

Paying Suppliers

Accepted Inbound Calls and Took payments via check by phone or Credit Cards

Created Customer Service Invoices on New Orders

Aligned the Printer System to work with the Servers

Made sure the Security system worked on our Computer Servers

Experience on SQL Servers based off the Company Profile

MANPOWER 3/2018 – 3/2018

Data Entry Technician (Contract- completed)

Equifax/Canon Product Services

Filed Paperwork

Sorted documents and placed them in a Bin

IRON MOUNTAIN Hospital/Healthcare Clients 1/2016 – 2/2017

Data Entry Technician/ Accounts Receivable/ Customer Service

Input medical files using MS EXCEL in the computer system.

Made sure all of the information was correct and accurate.

Filed paperwork.

Sorted documents and placed in a bin.

Entered about 11 boxes a day of data entering DePaul hospital information into the computer system.

After Inputted the Boxes of data into the computer system, I went to a different department and collected on the account if a balance was owed.

Accepted Payments VIA telephone using a major credit card or check over the phone and if they couldn’t pay the balance the same day offered some type of payment resolution or promise to pay, which indicates when the customer thinks they could pay the account.

Kept all information Confidential and Completely Secure without leaking out any of the customer’s information.

Made Sure All HIPAA laws where followed and didn’t compromise any of the customer’s health information. Kept it completely secure.

RAMS DRIVEWAY (Seasonal On Call) 6/2011- 11/2018

Sealer Helper

Greeted the Customer.

Accepted the Payment.

Gathered the Material.

Cleaned and Maintained the Property.

Hung up Signs.

National Credit Adjuster 1/2011 – 12/2013

Accounts Payable/ Accounts Receivable/Customer Service

Updated Customers information.

Reviewed the Hospital Bills and made sure the Bill was accurate and able to be collected on.

Made sure all of the Bills in the Batch came from the same hospital.

If the balance was accurate dispositioned the account so it can be collected on.

Attempted to collect on unpaid Balances.

Accepted payments via phone with credit card/ debit card and also electronically by a checking account.

XENTEL 7/2010 – 10/2010

Fundraising Professional/ Customer Service

Raised money for Government Programs.

Placed outbound calls asking for donations for the Program.

Placed outbound calls asking for donations for the program.

Electronically entered credit card and debit card information in the system to accept the donation electronically.

NOVAMARKETING 10/2009 – 3/2010

Order Processing Representative

Updated information into the computer system and placed them in mail Bin.

Processed the customer order in the computer system.

Electronically entered credit card and debit card information in the system to accept the donation electronically.

GC Services, Earth City, MO REHIRED 4/2007-5/2008

Accounts Payable /Account Receivables/ Customer Service

Worked for 3 Different Projects/Clients with the Company

Projects I worked under

MCI WorldCom

Verizon

BJC Healthcare

Answered inbound calls

Made outgoing calls

Processed inbound calls and Made the Payments using a Major Credit Card or Check by Phone

Reviewed the Bill and made sure there was no duplicate charges on the Billing Statement

Notated the Account correctly and disposition the Account when needed in the OCIS System

Answered inbound calls

Made outgoing calls

Collected unpaid balances from customers

Notated the Account correctly and disposition the Account when needed in the OCIS System

Used SAP Software

Express Scripts, Earth City, MO 4/2005 – 5/2007

Data Entry Tech/ Benefits Coordinator/Customer Service

Sorted and processed applications.

Updated customer information.

Electronically filled prescriptions in the computer system.

Worked on approximately 42 applications per hour.

Maintained the patients account.

Made sure the medicine was shipped out.

Provided an Exact date that it was shipped.

Made Outgoing Calls to Patients when account needed to be updated and excepted inbound calls from the customers.

Made Sure the Patient was in the Correct Benefit Plan.

Updated the Account Number when the Order was changed.

Changed the Order Number when it was necessary to change.

Convergys, Hazelwood, MO 1/2004 – 2/2005

Customer Service Representative/ IT Helpdesk

Answered inbound calls

Made outgoing calls

Resolved customer issues

May Company 7/2002 - 7/2004

Accounts Payable/ Accounts Receivable/ Customer Service

Worked on 30-60 Day Accounts

Worked on 120 Days Old Accounts

Worked on Fresh Accounts Developed new invoices and had them sent out

Worked Full Cycle Accounts Accepted Payments, Called the Customers and Noted the Promise to pay if they were not able to pay yet

Collected on Every Account I worked on using Major Credit Card or Check by phone

Updated each account as necessary

Applied Credits on Each Account that was double billed and paid the vendors or stores when the a balance was owed to the vendor at my discretion

GC Services, Earth City, MO 6/2000-7/2002

Accounts Payable/Accounts Receivable/ Customer Service

Worked for 3 Different Projects/Clients with the Company

Projects I worked under

MCI WorldCom

Verizon

BJC Healthcare

Answered inbound calls

Made outgoing calls

Processed inbound calls and Made the Payments using a Major Credit Card or Check by Phone

Reviewed the Bill and made sure there was no duplicate charges on the Billing Statement

Notated the Account correctly and disposition the Account when needed in the OCIS System

Answered inbound calls

Made outgoing calls

Collected unpaid balances from customers

Notated the Account correctly and disposition the Account when needed in the OCIS System

Used SAP Software

Popeye’s Chicken & Biscuits 4/1999-6/2000

Customer Service/Team Leader

Heavy Cash Handling Counted down Team Members Cash Register at The End of the Shift

Took Orders Placed Orders

Cook Food

Cleaned and Maintained the Store

Season and Prep the Chicken

EDUCATION

Associate degree: Electrical Mechanic Technology, Feb 2012

Diploma: Electrical Mechanic, Jan 2010

Vatterott College, Berkeley, MO

Contact this candidate