MPARE AKOSUA GYAMFIWAA

P.O Box CT ****, Cantonments Contact: 026******* / 054*******

E-mail: adq1oi@r.postjobfree.com Languages: English, Twi, & Basic French PROFILE

Diversified experience in Public Relations, Corporate Communications, Customer Service, Corporate Social Responsibility and Media Relations demonstrating a strong background in supervision, corporations and nonprofit organizations.

ATTRIBUTE AND SKILLS

Strong communicator, ability to articulate clearly with the written and spoken word, confident, quick learner, persuasive and a quick thinker.

Ability to work under pressure, flexibility to respond to a range of different work situations.

Ability to describe and translate complex information.

Goal-oriented team member, resourceful writer and creative multimedia designer utilizing Canva, Issuu & Adobe Spark.

Persuasive interpersonal skills; strong attention to detail.

Proven proficiency in Microsoft office tools, planning and executing, problem description and solutions and the capability to administer working teams.

AREAS OF EXPERTISE

Media Relations

Public Relations

Project Management

Communications

Corporate Social Responsibility

Internal & External Communication

Employee Engagement

Customer Service

WORKING EXPERIENCE

Lucy Quist (Managing Director, Morgan Stanley) August 2021 - January 2022 Personal Brand Manager

Responsibilities

Management of content and strategy for social media accounts.

Creating of Brand Guide.

Manage email accounts and correspondence.

Preparation of speaking engagements; create presentations and speech writing assistance

Coordinated calendar management including proactive review for any potential issues and best approach/timing suggestions.

Communicate with vendors/partners to identify and conceptualize project strategies.

Preparation of speaking engagements; create presentations

Allgood Transport Service Limited February 2020 – June 2021 Public Relations Manager

Responsibilities

Managed crisis and brand reputation, project creation and management.

Media handling and writing of press releases

Responsible for internal and external engagement

Responsible for the implementation of all CSR activities and policies to ensure a strong and well positioned CSR approach that has maximum impact in the society.

Media handling and management

Airport View Hotel November 2018 – November 2019 Airport Lounge Manager

Responsibilities

I assisted with training programs for stewards

Managing the Airport office, and the performance of the Executive Lounge in the hotel

Delivered the highest quality and brand service standards to consistently meet and exceed guest expectations.

Ensuring the Team projects a professional manner with an emphasis on hospitality and Guest service.

Handling enquiries and complaints, promptly and efficiently.

Ensuring that all Guest supplies and amenities are offered and replenished to the required standards

Responsible for a Team that is current with all hotel services that demonstrate knowledge of external locations, attractions and landmarks in the vicinity.

AirtelTigo Ghana February 2018- July 2018

Corporate Communication & CSR Executive

Responsibilities

Handled various Corporate Communications activities like planning development, media relations execution and trade show support

Responsible for generating communication materials like press releases, photo story, Q&A’S and media alerts.

Prepares Communication and CSR plan by using PowerPoint.

Provided on-site event support like product briefings, trade shows and executive interviews

Responsible for the implementation of all CSR activities and policies to ensure a strong and well positioned CSR approach that has maximum impact in the society.

Responsible for ensuring project sustainability, and managing other CSR initiatives.

Supervision of two (2) National Service Personnel’s.

Developed documents for a variety of internal and external Corporate Communications

Maintain a positive relationship with all media Partners and agencies to improve and increase media coverage

Responsible for all AirtelTigo Adopted schools and to develop new initiatives to support education and our community.

Airtel Ghana August 2016- January 2018

Corporate Communication Executive

Corporate Communication Assistant (National Service) Responsibilities

Supported in generating the strategies of internal communication related with business activities of the organization

Worked with local and regional media partners and agencies to improve and increase media coverage.

Successfully managed external stakeholders to ensure the best image of Airtel Ghana.

Plan, coordinate and evaluate media and constituent relations for Airtel Ghana

Executed 100 days visibility Communication & Engagement plan for the New CEO OF AirtelTigo.

Prioritize communications and public relations needs and direct appropriate and timely response to media and constituent inquiries.

In-house journalist: taking photos during internal and external company events.

Manage newspaper vendor, blinks protocol services to ensure timely delivery of their deliverables within budget

Special projects to engage employees and make them great brand ambassadors

Provided on-site event support like product briefings.

Executive Committee Monthly report

Editor of the monthly newsletter

Daily Media tracking and reporting

EDUCATIONAL BACKGROUND

Ghana Institute of Journalism 2019 – 2020

Masters in Public Relations

University of Ghana 2012-2017

Bachelor of Arts Psychology & study of religion

Ofori Panin Senior High School 2008-2012

WASSCE (General Arts)

REFERENCES

1. Richard Ahiagble, Group Head of Corporate Affairs, GT BANK Telephone +233-********

Email, adq1oi@r.postjobfree.com

2. Joyleen Mante, Legal Manager, AirtelTigo Ghana

Telephone +233-**-*******

Email, adq1oi@r.postjobfree.com

Contact this candidate