certified medical assistant ASCP certified Phlebotomy
Resume:
Pamela Chafton
Certified Phlebotomy Technician
** ****** *** ****, ******* AR 72070
*********@*****.***
OBJECTIVE
Professional and composed decision-maker seeking to move forward in my career. I am resourceful in perceiving and resolving problems in fast-paced, unpredictable and stressful environments. I am a strong communicator, interfacing seamlessly with patients, physicians offices and staff.
EDUCATION —
EXPERIENCE
Remington College, Little Rock, Arkansas 2010
UACCM, Morrilton Arkansas
Billing/ Coding : Business Education 2009
Arrythmia Foothills Technical Institute, Searcy
Arkansas
Phlebotomy 1994
09/2003 to Present
Certified Laboratory Technician • AEL Laboratories
Performs phlebotomy and skin punctures and receives other biological fluids for clinical testing using established protocols to assure accurate patient diagnostic results
Use proper handling protocol to ensure viability of patient specimens, as well as accurate clinical results.
Perform clerical duties to receive, identify, accession, and process specimens using established protocols to facilitate timely and accurate test performance.
Evaluated accuracy and compliance of all documentation and reports.
Develop and arrange continuing education opportunities for all staff to increase knowledge and skills.
Assigned to various other processing duties necessary to assure samples arrive at the analysis area ready for testing.
Assure requisitions are available for electronic review and storage.
Communicates with patients and/or clients using established protocol to relay an understanding of the phlebotomy and/or testing process.
Adheres to "Good Laboratory Practices" for waived testing including, but not limited to, Quality Control, record keeping, equipment maintenance, etc.
Contributes to cost containment by appropriate utilization of supplies and accurate documentation of billing information.
Collaborate with customers and upper management regarding billing accuracy and handling discrepancies as they arise.
Perform other duties as Assigned
06/1996 to 09/2003
Phlebotomy Supervisor • Conway Regional Hospital
Establish team schedules to meet coverage needs.
Enforced infection control and procedures to protect patients, Co-workers in accordance with local health and safety guidelines.
Performs phlebotomy and skin punctures and receives other biological fluids for clinical testing using established protocols to assure accurate patient diagnostic results.
Provided on-call 24/7 care In a large hospital environment.
Evaluated accuracy and compliance of all documentation and reports.
Processed monthly reports for department performance.
Developed and supervised staff by providing orientation, training, support and direction.
Provided supervision for day-to-day operations in accordance with set policies and guidelines.
Maintained HIPAA compliance across all patient data-handling, systems and training.
KEY SKILLS —
COMMUNICATION
Marketing
Project Management
Budget Planning
Social Media
Planning
I have solely handled the Conway Draw station for over 10 years. I am excellent with my patients and work well with doctors and their staff. I am trusted to manage processing and to keep adequate materials on hand to make sure that business needs are being met.
LEADERSHIP
I have helped manage and shape those under me for more than 10 years. I lead with compassion, understanding and Grace, It is my hope that under my leadership I have helped mold some really great phlebotomists to be leaders as well.
REFERENCES
[Available upon request.]
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