Matthew Lyddall

Flat * Rose House

Charles Street

Colchester

CO1 2BL

adq1nz@r.postjobfree.com

077**-******

Profile

Matthew is an experienced Business Analyst and helps business understand how IT

fits and supports business strategy, including new opportunities, and develops IT

Strategy to deliver maximum benefit. In projects, Matthew translates requirements

into solutions including risk assessment and impact. Matthew liaises with users and

IT, coordinates activities between them and is active in the erosion of barriers

between business and technology. Matthew educates IT about business and vice

versa, delivers sustainable architectures and processes to bring business and IT

closer, manages systems, projects and technology (and IT people), whilst having a

wider perspective that goes beyond particular users or technologies. Matthew has a 'can do' attitude in projects, challenging the norm to get results. Matthew relishes team work oft bringing disparite views together and transforming them into a solution that delivers results.

•5 Years + Business Analyst experience across Financial services, telecommunications

•Stakeholder engagement and management across many different countries and

time zones

•Financial background/experience including Retail Banking Payments

•Experience in developing Business Requirements documentation

•Experience in developing Functional Specifications

•Experience of the gap analysis process

•Experience in developing process flows

•Experience in communicating Business requirements to project teams

•Experience of supporting the test phase

•Experience of working in ITIL and eTOM projects

•Experience of implementing web services in project environments

Other Skills

•RUP / UML

•ITIL

•Sharepoint

•Project Management Techniques and Tools (PRINCE2, Agile, Microsoft

Project)

•Functional Testing,

•Quality Centre

•Remedy

•Enterprise Architect

•Rational toolset

•User Acceptance Testing

Career History

Matthew assumed a number of temporary roles including;

Tesco Jun 2021, Royal Mail Nov 2020,

Ministry of Justice Oct 2020 OnTrak Sept 2020, Angard Jan 2019 – April 2020, Network Rail May 2018 Nov 2018 Customer Services Assistant.

Tranquility Care Solutions Jan 2017 - Dec 2017 Data Protection Officer

Matthew returned to Tranquility Care Solutions to assess then advise on steps that needed to be taken to ensure compliance with forthcoming GDPR legislation covering clent care notes, covering storage, archiving and destruction, the transfer of these records to an NHS provider and their safekeeping.

Samsung Aug 2015 - Nov 2015 Master Trainer and Sales Consultant

Matthew worked as a Master Trainer for the three week campaign, responsible for visiting stores in allocated area and making sure shop staff were comfortable in highlighting USPs of flagship devices and also demonstrating innovations of the product. Matthew then used his knowledge of Samsung products while based in a mobile phone store to try to drive up sales of Samsung products.

Aviva Mar 2015 - May 2015 Business Analyst

Matthew was assigned to IT Cost Reduction project that would see him investigate how IT was used within the organisation. Participating in Stand Up meetings, and meetings to handle the project back log, Matthew quickly identified where large savings could be made in Non Productive Environments and shared his findings on a JIRA board.

Agile, JIRA,

InformedIT Sep 2014 - Oct 2014 Service Desk Analyst

Matthew worked as a Service Desk Analyst within a helpdesk environment and attempted to deliver an ITSM approach to the way the helpdesk operated. Informal undocumented rules that operated alongside a trouble ticketing system thwarted Matthew's intentions.

Vodafone Jan 2014 to March 2014 Service Designer OSS

Matthew worked in a team of Service Designers. Matthew was assigned to the Audi Project and was responsible for the creation of the service design bringing the best in people, process and technology, and its implementation to Audi. Matthew had to meet aggressive timescales and exacting eTOM standards while delivering the project that matched Vodafone’s excellent service quality.

eTOM, BPA, BPMN, Aris, Visio, Word, Sharepoint

Business Consultant June 2009 to November 2013

Provided consultancy to a number of care homes around Ipswich and Colchester.

Often working within quite limited budgets, Matthew had to quickly establish areas

to leverage the greatest business benefit. This benefit was often achieved through reallocation of software licenses thus delivering better value for money. Matthew provided first class support and resolution to IT problems and delivered CQC registration to one of his clients. UML, BPMN

Clover Press Limited Jan 2008 to May 2009

Matthew worked with a local printing business to move from from traditional print

to offering online services to clients in the locality. This work helped to fund

Matthew through university. Matthew used

RUP,

UML,

HTML

CS3 / 4,

Joomla, Templating Systems,

HTML,

ColdFusion

Matthew project managed each client in the course of his work, while delivering functional websites to the stipulated budget.

Toyota Motors Europe, July to August 2007 Business

Analyst

Online Parts Ordering System, gathering requirements from business stakeholders, producing functional specifications, and the production of test scripts.

UML, RUP, TUP (Toyota)UP, Kanban, Mercury Test Director

COLT, February 2007 to June 2007 OSS Business Analyst

Matthew worked in a team of analysts using Test Driven Development (TDD) to deliver a web portal and web services allowing self service to end users in an Order Management System,

cross checking that functionality being developed actually conformed to the high level business requirements as detailed by the Program Manager.

close liaison with offshore development teams (InfoSys),

bug tracking and capture and ensuring their effective resolution.

test cases and scripts to test the software under development

using Mercury Test Director and covered Provisioning and Order Management.

Alliance & Leicester, October 2006 – January 2007 Business Analyst

SOA contract, gathering requirements from the business stakeholders and then

converting the business requirements into detailed specification documents

detailed at the sub function level comprising code in .net format.

UML and Use Cases were used to allow the implementation of SOA web services running on a bus allowing J2EE and .net services to run together, allowing many manual processes to become automated.

Carphone Warehouse/TalkTalk, June 2006 – September 2006 OSS Product Development Manager

Matthew worked on the ‘single invoice’ project, where he worked on the implementation of the;

generation of use cases and production of other UML artefacts to produce the same document regardless whether it was paper based or electronically produced. WLR, Order Management.

Vodafone, August 2005 to September 2005 – OSS Business Analyst

production of High Level Design document,

detailing of how Spam messages were to be eliminated from Vodafone Servers before they reached customer devices.

Career Break 2004 2005

Npower, October 2003 – December 2003 – MOP Business Analyst

introduced harmonised business processes covering metering operations, necessary for nPower to run

Metering Operations at a recently taken over REC.

O2, September 2002 – June 2003 OSS Business Analyst

identification and elimination of Churn, identification of ARPU

documenting business processes for provisioning within In bound UK based call

centres, to allow the business process outsourcing / off shoring of these activities.

BSG, March 2002 May 2002 Business Analyst

worked with a customer to identify the requirements for a system that allowed the

sharing of information contained in scientific, technical and medical journals. Vigorous RUP standards were applied during the course of this project

‘3’, Jan 2002 March 2002 BSS Business Systems Analyst

Matthew worked in a team of analysts to develop Use Cases, Sequence diagrams, and Class Diagrams

development the Mobile Number Portability functionality for this new competitor

in the UK marketplace

BskyB, July 2001 Jan 2002 Business Systems Analyst

developed RSS functionality for Sky News worked on the redesign of functionality for Sky Movies.

Fortune Cookie, October 2000June 2001 Business Systems Analyst (Information Architect)

bid work, forming initial project plans after the initial client meeting,

gathering of client requirements to populate the business requirements document. Projects exclusively online. Writing the functional specification.

Calleo UK Limited, March 1999October

2000 Intranet Developer

NapierScott

Ltd, August 1998 to February 1999 Systems Administrator

Dresdner Kleinwort Wasserstein, July 1998

MS Society, 1997 to 1998 Web Programmer / Publisher

Aspentech UK Ltd, June August 1996 & June August 1997, Web Programmer /

Publisher

Associated Electronic Publishing, Aug Dec 1996 & Jan June 1997, Web Programmer / Publisher

Education

Postgraduate

19971998: City University, London

MSc course in Information Systems & Technology gaining a Postgraduate Diploma.

Undergraduate

2008-2009 Essex University BSc Course in Artificial Intelligence and Robotics

1992-1995 Staffordshire University Upper Second BA (Hons) International Policy & Administration

Secondary Education

1985-1992 Ipswich School, Ipswich, Suffolk.

3 ‘A’ Levels 10 GCSEs

Interests, Positions of Responsibility and Professional Memberships

Matthew represented Suffolk at rugby, hockey and at athletics as well as achieving national standard over 100 metres.

At school Matthew was head of the boarding house and a school prefect. Matthew

was also appointed as the Lord Lieutenant’s Cadet of Suffolk.

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