Facilities Assistant Front Desk
Resume:
SAUNDRA R. THOMPSON
Washington DC *****
202-***-**** (Cell)
********@*****.***
ADMINISTRATIVE ASSISTANT
SUMMARY
Ten years of experience, working in the field of commercial facility/property and office management with a focus in the areas of operations, project management, leasing, and event planning. Thorough knowledge of client and vendor interaction, creating purchase orders, service work requests, and invoice tracking via various computerized maintenance management databases. Diverse expertise in the following:
Building/Space Management
Site Inspections
Project Planning/Management
Accounts Payable/Receivable
Events Planning
Lease Management
Supply Inventory
TECHNICAL & COMPUTERIZED MAINTENANCE MANAGEMENT SYSTEMS (CMMS)
Windows 2010
Microsoft Office Suite
Multi-Phone Lines
Copiers
Facsimiles
Printers
Scanners
Maximo
MRI Property Mgmt. Software
Yardi Property Mgmt. Software
Angus Property Mgmt. Software
Jenark Property Mgmt. Software
Building Engines Service Work Order System
JD Edwards Accounting Systems
Workspace (Invoice Coding) System
SharePoint
Workday
EDUCATION
2005, Paralegal Studies Certificate, Prince George’s Community College, Largo, MD
EMPLOYMENT BACKGROUND
Facilities Coordinator September 2021 – Present
Cushman and Wakefield (Onsite at the Bill and Melinda Gates Foundation)
Washington DC 20005
Keep the clients informed of the Covid-19 guidelines, by making sure proper signage is posted.
Create, track and ensure completion of facility requests.
Register and greet visitors.
Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facility cases to ensure consistent quality of service and work product.
Log in and distribute mail & prepare FedEx and UPS packages and schedule them for pick-up.
Create work orders and assign work orders to the engineering staff, subcontractors, and vendors.
Assist with site inspection within the assigned building portfolio.
Project Coordinator December 2020 – September 2021
Insight Global (Onsite at Johnson Control, Inc. for the Dept. of Homeland Security, Transportation Security Admin.)
Alexandria, VA 22312
Receives, processes, and manages service requests to include ticket initiation, status and schedule updates, follow-through to completion, and invoicing of completed tickets for all Transportation Security Administration (TSA) electronic security systems.
Responsible for data collection and input into multiple systems on a daily basis.
SAUNDRA THOMPSON PAGE 2
Maintain updates in tracking sheets for all aspects of the position.
Generate weekly status reports on opened and closed service requests and distribute to TSA officials for review.
Generates invoices for approval by the TSA officials.
Client Support Specialist April 2020 – October 2020
Sustainable Facilities Management Services (Onsite at the Dept. of General Services)
Washington DC 20019
Oversaw and managed the service work order database in response to customer and facility-related issues.
Created purchase orders and task orders to be signed by the operations manager and the contracting officer for services/purchases and maintained logs.
Generated and provided weekly reports of opened service work orders.
Received supplies, matched purchase orders with packing slips and invoices and forwarded to accounting for processing.
Generated and distributed monthly preventive maintenance reports to the engineers to take action, and closed-out the preventive maintenance reports in a timely fashion.
Facilities Coordinator August 2019 – April 2020
LB&B Associates, Inc. (Onsite at Dept. of Defense)
Fort Meade, MD 20755
Created, monitored and closed service requests.
Performed site inspections to identify emerging problems.
Performed monthly onsite inspections of fire extinguishers and first aid kits.
Coordinated and performed office moves.
Spackled and painted walls.
Receptionist (Temporary Position) August 2018 – June 2019
Aerotek Staffing (Onsite at Dancker-Dealership for Steelcase Office Furniture)
Capitol Heights, MD 20743
Managed the front desk area, including answering telephone calls and signing-in guests/vendors.
Created and edited quotes for furniture orders for the federal/state government, private sector and other facilities on behalf of management using the Hedburg database.
Generated weekly sales reports and distributed to the sales representatives for review.
Created sales packages and folders on behalf of the sales representatives to prepare for client meetings.
Prepared packages and scheduled them for pick-up with FedEx and UPS.
Facilities Coordinator November 2016 – May 2018
Coldwell Banker Richard Ellis (CBRE) (Onsite at Microsoft)
Chevy Chase, MD 20815
Worked with approximately 100,000 square feet of office space across three floors.
Conducted daily property walkthroughs, documented defects and took action to resolve the defects.
Performed monthly onsite inspections of fire extinguishers and first aid kits.
Coordinated with contractors and vendors, relating to facility operation issues and contract management.
Prepared/managed work orders, assigned to engineers, cleaners, movers etc. and ensured work orders were closed in a timely fashion.
Tracked and researched payment of invoices using the JDE Accounting System and collaborated with vendors regarding discrepancies with invoices.
Ensured Certificates of Insurance were kept updated.
Obtained quotes from vendors, created purchase orders as requested by management and scheduled onsite repairs.
Facilities Assistant August 2012 – September 2016
Brandywine Realty Trust (Onsite at the World Bank/IFC Bldg.)
Washington, DC 20433
Created and tracked work orders through the company’s work order tracking system.
Maintained vendor/contractor files and archived outdated files.
Coded invoices, provided back-up and forwarded to management for approval prior to submitting to accounting.
Ensured Certificates of Insurance were kept updated.
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