TIM HOLLAND

Cell: 540-***-**** Email: adq1mb@r.postjobfree.com Address: 8813 Coyote Melon Dr., Angier, NC 27501

Human Resources Profile

Benefits Administration

Payroll Support

Workforce Planning

Leave Management Support

Workday HRIS Support

Recruiting and Selection

Onboarding & Orientation

Talent Development

Performance Management

Contingency Planning & Staffing

Training Design and Delivery

Organizational Communications

State/Federal Compliance Coordination

Employee Relation Investigations

Professional Experience

Team Leader Conduent HR Outsourcing (formerly Xerox HR Business Solutions) 2012-Present

Strategic HR outsourcing team supporting client SunTrust Bank. Participated in recruiting, training facilitation and development, agent performance, team problem-solving. Successfully recruited, trained, developed and managed the performance of up to 40 hourly employees in a call center environment.

Managed and resolved complex employee relations issues through objective investigations and research. Supported performance management guidance & HR policy including: coaching, counselling, career development and disciplinary actions to line managers..

Managed employee data and updates within PeopleSoft and Workday HRIS systems.

Demonstrate, Observe and Confirm HR Agent skillset and assess readiness to support employees.

Escalation point person for employee issues, concerns and complaints.

Support lead for open enrollment initiatives including: recruiting/hiring of contingent staff, training and critical benefits communication.

Provide training support for risk reduction in legal and regulatory compliance.

Supported leave management standards and compliance with FMLA, Disability, ADAA accommodations.

Assist payroll operations with manager/employee regulatory FLSA communications and compliance.

Area Manager SunTrust Bank 2004- 2010

Achieved best- in-class business results within wealth management and financial services organization while supervising managers in the Roanoke, Richmond and Tidewater, Virginia markets.

Successfully recruited, selected, and managed business development activities for three regional sales teams consisting of 65 financial advisors covering 125 retail bank branches managing over $1 billion in assets.

Responsible for regulatory- compliance management in a highly dynamic and changing environment (e.g. risk management, legal issues, complaint resolution etc.).

Managed $15 million dollar budget and showed consistent expense management, sales and profitability growth throughout tenure.

Developed large-scale group trainings to fill skill gaps and provide team motivation.

Managed LMS for employee continuing education requirements.

Served as HR principal for line of business managing all aspects of diversity, FMLA/leaves, on-boarding/exit of employee resources and performance management

2009 Top Dog Award – Region Management – SunTrust Bank Wealth Management

“On Wall Street” Magazine’s Top 10 Regional Branch Managers of 2008

Financial Advisor/

Regional Manger American Express Financial Services 1990- 2004

Regional management responsibility of 55 financial planners managing over $1.7 billion dollars in client assets.

Responsible for executing corporate initiatives for client marketing and education.

Corporate trouble-shooter that helped improve results by mentoring peer leaders and markets.

Sourced, recruited, selected and trained new financial professionals in three diverse markets.

Facilitated daily classroom finance training for complete employee lifecycle from new hire through veteran status.

Delivered public speaking engagements to help further corporate public relations, community outreach and marketing initiatives.

Supervised expense, payroll, business and project management for the region.

Acted as lead regulatory and compliance supervisor.

Fostered continuous HR development and diversity initiatives including regulatory licensing and registration for sales team and continuing education.

Participated in Diversity Learning Lab initiative enterprise-wide

2004 Excellence in Leadership Award – American Express Financial Advisors

Education

Master of Science, Human Resource Development, Villanova University 2012 - 2014

Bachelor of Arts, Communications, Ashford University 2010 - 2012

Certifications, Memberships

Society of Human Resource Management (SHRM)

Applications:

PeopleSoft, Workday, Microsoft Office Suite, KLG Tools, Taleo, SharePoint, Excite

Key words: trainer, communications, Total rewards, Performance management, HRIS system user, recruiting, exit process, Emloyee lifecycle

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