Administrative Technician Customer Service
Resume:
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J A H K I N A S H
G R E E T I N G S
With this letter and the attached resume, I would like to express my sincere interest in the customer service position you have available. As an accomplished and client-centric professional with comprehensive experience achieving client objectives through effective needs analysis and issue resolution, I possess a breadth of knowledge and skills that will allow me to contribute toward the success of your company. My expertise lies in successfully establishing productive client relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my current job as an Administrative Technician for the Newton County Sheriff’s Office, I maintain customer satisfaction ratings based on explicit criteria set forth by the company. Moreover, while on-the-job experience has afforded me a well-rounded skill set, including first problem solving, and observational skills, I excel at:
Skillfully managing day-to-day office operations, communications, scheduling, database management, and special projects throughout 5+ year career in coordinating, administration, client services and support
Excelling at balancing multiple tasks within independent, self-starting environments while providing top-level organization and communication skills and improving operational systems
Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail- oriented, deadline-driven environments
Developing new organization methods to improve accuracy of monthly reports
Working collaboratively with coworkers while demonstrating superior communication and interpersonal skills Other qualities that I possess, include integrity, intelligence, and high energy, along with a diverse background and range of abilities. I am one who embraces creativity, new ideas and able to work in fast-paced environments. A major strength that I would bring to the team is my successful experience and knowledge that I attained from my previous positions. My ultimate career goal is to grow with a company that is passionate about what they do, works above and beyond for their clients/customers, and is well known for their explicit services. My skills in office organization, bookkeeping, jail operations and general administration have been finely honed, and I am confident my additional strengths will readily translate to your environment. The chance to offer more insight into my qualifications would be most welcome. Thank you for your consideration; I look forward to speaking with you soon.
S I N C E R E L Y,
J A H K I N A S H
Phone 762-***-****
Home Madison, GA
Email *********@*****.***
Jahki N A S H
CLIENT SERVICES ADMINISTRATION LEADERSHIP
*********@*****.***
Austell, GA
EXPERIENCE
NEWTON COUNTY SHERIFF’S OFFICE // Covington, GA
Administration Technician // 2017 – Present
Performs a variety of moderately complex paraprofessional duties in support of administrative, budget, purchasing, and/or training coordination activities related to assigned program area Utilizes specialized knowledge relating to area of assignment to research, analyze, compose, and track information
Responds to questions and resolves issues, and refers to supervisory personnel only those matters which involve policy decisions or unusual circumstances
Coordinates assigned activities with other divisions, outside agencies, and the general public; processes and maintains a variety of documents, forms, and records
NASH TRUCKING, LLC // Austell, GA
Office Assistant // 2017 – 2019
Provided general administrative including mailing, scanning, faxing and copying to management
Administered banking, deposits, payroll, and distribution of employee checks
Conducted bookkeeping, purchasing, accounting, and inventory control
Prepared and modified documents including correspondence, reports, drafts, memos and emails
KEY ACCOMPLISHMENTS
Ability to operate a variety of office equipment, computer operations and software packages
Typing skills of 45 to 50 words per minute
Possess the knowledge of administrative processes, principles, methods and techniques
Ability to use customer service skills to include active listening and negotiation ability
N
PROFILE
Desire the position of customer service
professional in a fast-paced work
environment, bringing a wealth of
experience in performing general
administrative duties, including
administrative, general secretarial and
technical services for managers, project
teams, and clients/customers.
CORE COMPETENCIES
Client Services
Data Entry Accuracy
Office Assistance
Inventory Management
Jail Operations and NCIC
Administrative Support
MS Office Proficiency
Record/File Maintenance
Time Management
Interpersonal Skills
Organizational & People Skills
ACADEMIC QUALIFICATIONS
High School Diploma
MORGAN COUNTY HIGH SCHOOL
GPA: 3.5
Obtained: 2017
CERIFICATIONS
First Aid & CPR Certified
GCIC Certified
P.O.ST Certified
Taser Usage Certified
SOFTWARE SKILLS
MS Office Suite
Type 45 WPM
Customer Relationship Management
(CRM) Software
RELEVANT EXPERIENCE
Communication & People Skills
Articulate and very effective working with people of different backgrounds and temperaments.
Accurately record, remember, and verbally communicate detailed information.
Organization & Time Management
A problem solver who quickly grasps situations and turns them into manageable tasks.
Many years of experience successfully managing and organizing personal time and workload.
Technical Skills
Experienced in editing and proofreading documents.
Experienced with Microsoft Office applications.
Contact this candidate