Plant Manager Customer Service

Alan Miller

*** ******* **** *****

West Haven, CT 06516

adq1m6@r.postjobfree.com - 203-***-****

Goal: To further my career in the field of Operations and General Management and Logistics utilizing my management expertise and experience.

Accomplishments:

100 % inventory for 8 consecutive months. Ranked #1 in 2004 for two consecutive quarters. Consistently ranked in top 15 of company. Beat profit goal by 223% for 2010.

Employment:

•Durham School Services – 6/18 – Present. Operations Supervisor – Responsible for Driver Performance, Customer Service, Labor Costs, Employee Development. Manage 108 employees and 2 dispatchers.

•Mohegan Sun Hotel and Casino – 3/17 – 6/18. Transportation Shift Manager. Responsible for safe and satisfactory transportation of guests and employees. Mange 15 drivers and 2 dispatchers.

•5 and 1 Enterprise – 11/12 – Present. Owner. Own 6 rental properties and flip properties. I deal with vendor management, project management, financing, accounting, zoning laws, construction permits, home repairs, contract negotiating, and contract design.

•New Breed: Operations Manager - 6/2011 – 9/2013. Responsible for facility maintenance crew and any vendors on site. Responsible for fire suppression system, department storage, and shipping. Spotlighted Achievements: Achieved 100% inventory of over 250,000 parts for 8 months in a row. Cut cost by 10% and raised revenue by 5%. Instrumental in securing new contract with customer for another 5 years.

•Dattco: General Manager - 3/2009 - 6/2011 Duties encompassed P&L, Safety, DOT Compliance, Vehicle Repair, Customer Service, Building Maintenance, Payroll, Union Negotiations, Customer Contract Negotiations. Project Management and Human Resources. Spotlighted Achievements: Lowered costs by 15%, kept customer with new 5-year contract, increased revenue by 5%. Beat profit budget by over 75%

•DHL: District Manager- 5/2000 - 2/2009. Duties encompassed P&L, Customer Service, Human Resources, Union Negotiations, Sales Management, Safety Management, DOT Compliance and Project Management. Spotlighted Achievements: Ranked #1 in US for two consecutive quarters, consistently ranked in the top 15 in the US out of 324 managers, increased revenue by 425% while decreasing cost by 5%. Elevated service levels to 99.8%.

Education

•Southern Connecticut State University: Bachelor of Science – Biology

Skills

•Time & Territory Management

•Negotiation and Closing Skills

•Excellent Problem Solving Skills

•Excellent coaching skills

References supplied upon request.

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