Customer Service Student Advisor
Resume:
SANELISIWE BAVUMA
PROFILE
I am a graduate with three years of experience in possession of a
National Diploma of Public Relations Management obtained at Varsity College, Port Elizabeth. I have 3 years of experience that covers being an Online Tutor, Customer Service Agent and a Public Relations Practitioner. The exposure gave me the capability of understanding how to turn visions and missions of organizations to successful outcomes. I am prepared to enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.I aspire for a challenging position in a professional Organization where I can enhance my professional skills and strengthen my performance in adding with Organization's motto.
EXPERIENCE
Call Force Language Centre
April 2019 - October 2019
Online English Tutor
Preparing and delivering lessons to improve
student's reading and conversing skills
Developing educational content such as notes and
quizzes
Tracking and reporting on students progress
Assigning activities to facilitate students
consolidation of learning materials
Mr Muscle
October 2018 - November 2018
Customer Service Agent
Answering any questions potential customers might have about the product or service
Recording transactions and stock levels
Setting up and maintaining a demonstration area
Demonstrating features of a product or service
Oracle Media
June 2017 - December 2017
Public Relations Practitioner
Maintained and organized numerous office files
Engaging with stakeholders
Data capture
Writing Newsletters and Press Releases
Perform routine tasks as directed by the corperate fundraiser
CONTACT
****************@*****.***
3 Somers Road Maldea flats,
Sydenham Port Elizabeth 6000
SKILLS
Keep attention to detail Good
communication skills Problem
solving skills Excellent
interpersonal skills
LANGUAGES
IsiXhosa English
REFERENCE
Cameron Subramoney - "Call Force
Language Centre "
Assistance Manager
*******@*********.**.**
Sinoxolo Jamda - "Mr Muscle "
Assistance Manager
************@*****.***
Neil Barker - "Oracle Media "
Manager
****@***********.**.**
Amanda Xhayimpi - "iCollege "
Supervisor
Xhayimpi. ******@*****.***
Yamkela Lerotholi - "Damelin
College "
Sales Manager & Line Manager
Mbozana Siviwe - "Volkswagen
South Africa "
Human Resource Consultant
extern. siviwe.
*******@****.**.**
PERSONAL DETAILS
Date of Birth : 24/10/1994
Marital Status : Single
Nationality : South African
iCollege
March 2020 - October 2020
Sales Assistant-Recruiting for the College
Welcome new students and assist them in completing admission paperwork
Assist admissions in processing potential student
admission form and ensure their proper completion
Interact with students through the phone and emails addressing their concerns and questions
Perform administrative duties relating to student programs Damelin College
November 2020 -
Student Advisor, Sales Assistant & Schools Marketer Providing educational guidance
Recommending courses
Determining appropriate Education solutions for different types of students.
Converting inquiries to enrollments
Maintaining client relationship
Data capturing
Promotional activities
Monitor Social Media
Arrange and Co-ordinate PR & Marketing activities
Volkswagen South Africa
August 2021 - January 2022
Customer Service Specialist
Explaining and offering Maintenance plan & Services plan Evaluate problems and complaints of customers and
provide proper solution
Service Follow-up
Assisting customers to arrange Annual Service booking Verification of customer profiles (checking if the details are accurate)
EDUCATION
Phandulwazi Agricultural High School
2010-2014
Matric
Varsity College, Port Elizabeth
2015-2019
Diploma in Public Relations Management
INTERESTS
Participating in social activities
Reading
Volunteering
Contact this candidate