Program Analyst Service Representative

Lenora Dannett Taylor

Alexandria, VA *****

301-***-**** (m) Taylor ****@*****.***

Program Analyst

Process Optimization / Policy & Procedural Development

Accomplished program analysis professional with more than 20 years’ experience supporting and advising on a variety of operational, process, procedural functions to deliver enhanced efficiency and programmatic success. Demonstrated expertise in review and analysis, assessment and evaluation of initiatives and workforce. Highly skilled and knowledgeable in working across management levels with internal and external stakeholders to achieve organizational goals and objectives.

Federal Agencies and Departments

Operations Oversight & Guidance

Process Improvement/Change Management

Process & Policy Development

Budgeting and Cost Analysis

Staff & Leadership Development

Professional Experience

Washington Headquarters Services – Human Resources Directorate, Alexandria, VA

Program Analyst, 2015 – Present

Component Records Management Officer in charge of maintaining and updating departmental records disposition schedules; approving dispositions; ensuring timely records retirement, segregation and disposal; and preparing reference guides and instructional materials. Lead Defense Travel Administrator of staff system permissions and access. Train and provide direction on travel policy and travel regulations to supervisory-level employees and staff; furnish user support, reports and briefings. Action Officer initiating, tracking and maintain extensive financial data on 147 departmental travelers. Maintain Defense Civilian Pay System proficiency as Human Resources Customer Service Representative for time and attendance and Super Timekeeper for misc. activities. Manage office supply purchase requests and inventory. Cultivate and sustain positive working environment and effective working relationships across all management levels.

Key Contributions

Increased program efficiency and effectiveness at all 13 divisions of HRD by establishing policies, regulations and an initiative to improve methods technique and organization.

Ensured full compliance with new Office of the Secretary of Defense records and information disposition schedule by leading records management staff in pre-inspection activities.

Boosted relationships, removed barriers and improved trust and positive working relationships amongst support branch, directorates and customers by developing key partnerships and alliances.

Commander Navy Installations Command, Washington, DC

Director Training and Readiness, 2008 – 2015

Led training and readiness operations throughout Commander Navy Region, Europe, Africa, Southwest Asia and Commander Navy Region Japan specifically in training needs and competency assessments, curriculum development, annual training adjustments and instructional design for global workforce of executive, supporting leadership, IT professionals and support personnel according to budgetary guidelines. Supervised, evaluated performance, resolved complaints, and recommended promotions and awards for a combined total of 45 foreign national employees, civil service employees, contractors and military members. Promoted workforce growth and development, oversaw installation suspense tracking and reporting, established annual and long-term work plan and exercise scheduling goals, and implemented training and readiness goals and objectives. Ensured emergency responsiveness through conduct of drills and readiness evaluations.

Key Contributions

Achieved inspection excellence in all six installations.

Executed Echelon III activities for 12 regional military installations by providing training and education support and integrating exercise and readiness reporting.

Hand-selected as Principal Advisor to Commander Navy Installations Command following 20ll Japanese earthquake; earned two monetary awards for planning and leadership of 15 staff members in earthquake response operational exercises, personal property supervision, memorandums of understanding and defense travel system.

Directed mobilization of 250 military and civilian workforce members for 18-month special project to ensure completion of Regional Commanders mission.

United States Mint, Washington, DC

Program Analyst, 2007 - 2008

Primary adviser on Federal Records Management Act and the Government Paperwork Elimination

Act and Records Management Administrator electronic records management program implementation. Modified automated records management procedures, translated manual requirements, and developed solutions; wrote and implemented information technology policy for the Electronic Records System. Assessed program efficiency, effectiveness and compliance with laws; quantified finding outcomes for program optimization; identified and implemented problem resolutions; and boosted team effectiveness.

Key Contributions

Directed training for all staff members of the US Mint on electronic records system

Executed meta data updated during electronic records keeping systems in accordance with established treasury plans

Established procedures for the identification, capture and transfer of electronic records to management for disposition and transfer to the National Archives and Records Administration (NARA)

Executed the Project Plan to address recommendations of previous NARA inspections

United States Coast Guard, Washington, DC

Instructional Systems Specialist, 2001 – 2007

Developed and implemented new performance improvement plans for varied work forces; identified performance measurement tools; determined training center consolidation feasibility; and reviewed program curriculum, instructor performance, standards, content and methodology. Trained curriculum liaisons, specialists and other leaders in effective instruction and curriculum improvement strategies.

Key Contributions

Completed USDA Executive Potential Program as Assistant to Vice Chairman Board of Veteran Appeals and Assistant to Chief of Army Corps of Engineers.

Cultivated and applied goals and operational guidance for suicide, drug abuse, and sexual assault prevention among middle and high school students which included 57 training courses with 137 curriculums.

Awarded Special Emphasis Program volunteer of the year.

Additional Experience

Instructional Systems Specialist (1998 – 2001) USMC Engineer School, Camp Lejeune, NC

Education and Credentials

Key Executive Leadership Graduate Certificate (Anticipated 2020)

American University – Washington, DC

Master of Arts in Education, Community and College Counseling Minor

Longwood University – Farmville, Virginia

Bachelor of Business Administration, Marketing Minor

University of M Eastern Shore – Princess Anne, Maryland

Certifications

Performance Improvement Management and Learning Management Certification

Technical/Occupational Certificate in Network Administration

Electronics Records Management Practitioner/Specialist Certification

Professional Development

Key Executive Leadership Program DOD GoVTWide COMM Purchase Card Overview

DOD Sustainable Procurement Program Project Management Analytics Boot Camp

FEMA ISO100, 200, 700, 800 Courses Program Management

Enhanced Defense Financial Management Designing Learning Delivering Training

Improving Human Performance Measuring and Evaluation Managing the Learning Function, Coaching Career Planning and Talent Management Managing Organizational Knowledge

Management Analysis Overview Leadership and Coalition Building

Emergency Operations Center-Incident Management Team Risk Management

Supervisors Role in Human Resource Management Emergency Management Senior Leader

Installation Training Officer Electronic Records Management Practitioner

Electronic Records Management Specialist Executive Potential Program

DON Civilian Workforce Development Training Program

Technical Proficiencies

Microsoft Office Suites, G Suite, Windows and MacOs operating systems, PowerPoint, Excel

Professional Associations

Alpha Kappa Alpha Sorority Inc, Secretary

ARMA International

Contact this candidate